Erin Park Toyota

always reliable Ive been coming into this branch for years , always been looked after by Mario , always looking after your best interest n always willing to listen Ive been coming into this branch for years , always been looked after by Mario , always looking after your best interest n always willing to listen More

very bad customer service I went in to speak with Nelson one of the service Manager about a problem I had at Erin Park Toyota. Customer service was nil, my business was not ap I went in to speak with Nelson one of the service Manager about a problem I had at Erin Park Toyota. Customer service was nil, my business was not appreciated and i was treated like a number. He had no customer service skills, no empathy and told me I don't know if you are a customer at Erin Park....It is the first time I met you. He didn't try to help me or showed concern for my problem. I was very disappointed with my meeting with him. I really think that staff and managers should also have customer service skills, empathy and listening skills. Also as a business if you want to keep your customers happy and loyal...you should listen and look into their problems and try your best to resolve any issues that may arise. I felt so bad as I think they are only concerned with our money and anything else does not matter. I bought a new car with them...but I will for sure bring my money and my business elsewhere and not buy a new car with them again. it is privately owned and managed but I didn't see any Toyota values and professional ethics at any time. at any point they tried to put customer first. VERY BAD EXPERIENCE. More

Consistent stellar service. thank you, Mario and Andrew. I recently drove into the dealership's service department for a scheduled regular-maintenance appointment. I was advised that Mario was not available I recently drove into the dealership's service department for a scheduled regular-maintenance appointment. I was advised that Mario was not available on this visit, and I would need to meet another advisor. Super Mario - as I call him - has been, and will continue to be my 'go-to' service rep. for customer service done right. Mario exhibits exemplary communication skills, a problem-solving attitude, and the ability to anticipate surprises. I meet Andrew, who is eager to look after my needs in the same manner I am accustomed to, with Mario. He reassured me that everything would be completed that meet the best standards of service. He succeeded. Erin Park Toyota delivers consistent stellar service, with standout advisors and its mechanical experts. More

Exceptional service We walked in to only look at the cars but with Larry’s help we decided to buy a car . Enjoying every minute of my new car UX250H. Larry give us excep We walked in to only look at the cars but with Larry’s help we decided to buy a car . Enjoying every minute of my new car UX250H. Larry give us exceptional service he’s very knowledgeable about the product he sells. On the day of pick up he was patient and explained every feature of the car more than once and made sure I understood them before moving forward to the next feature . That’s what a call first class service . Thanks Larry !! More

Shouldn’t even get the one star Had to walk away from Al. No help at all and actually argued about test driving a vehicle because I was not going to buy that day. Overly aggressive a Had to walk away from Al. No help at all and actually argued about test driving a vehicle because I was not going to buy that day. Overly aggressive and rude. Ignored my wife when she tried to speak with him. More

Great customer service They put the customer first from the moment you walk in and they make sure that the customer leaves the dealership happy. Also, they explain informati They put the customer first from the moment you walk in and they make sure that the customer leaves the dealership happy. Also, they explain information well. More

Hassle free purchase! Wonderful experience with Larry, Geoff and team. 100% satisfied with my trade-in and purchase of my 2019 Highlander. Customer service at it’s BEST! Wonderful experience with Larry, Geoff and team. 100% satisfied with my trade-in and purchase of my 2019 Highlander. Customer service at it’s BEST! More

My new Corolla Hatchback Clear presentation of the car. Attentive to details. No pressure. Great service at pickup, everything as expected. David HE did a fab job - thank you Clear presentation of the car. Attentive to details. No pressure. Great service at pickup, everything as expected. David HE did a fab job - thank you David. More

Larry Purchased a 2018 RAV-4 from Larry. I called him up and gave his best price over the phone. I agreed and made the purchase the next day. He has excel Purchased a 2018 RAV-4 from Larry. I called him up and gave his best price over the phone. I agreed and made the purchase the next day. He has excellent customer service with no xx. The process was very simple.. Thanks for your help LARRY!!! More

Recommend? It depends. Service is great while the car is under warranty. After warranty, they become greedy and untrustworthy. They do not do services by the book. "The deal Service is great while the car is under warranty. After warranty, they become greedy and untrustworthy. They do not do services by the book. "The dealer knows better". Service charges are padded. Ordinary stuff like brake jobs are almost twice the price of independents. Sales was good 8 years ago. Recently they have hired multiple people who know nothing about the cars they sell, yet are free to offer unsolicited advice. There are no car people around. They can't say "I don't know, but I will find out and let you know. Misinformation abounds like "none of the cars have leather seats, they all have synthetic like the RAV4" etc Pity. More