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Erin Park Toyota
Mississauga, ON
1,109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 08, 2021
My buying experience at Erin Park Toyota was great; especially the service provided by Larry Kuka. I had placed a deposit for a pre-order on a new vehicle and while the waiting period was unknown due t especially the service provided by Larry Kuka. I had placed a deposit for a pre-order on a new vehicle and while the waiting period was unknown due to the current vehicle shortage, Larry reached out to me several months sooner than expected as they had a similar vehicle available to the one I has pre-ordered. After discussing the numbers and financing offers I was able to sign the paperwork and drive away with the new vehicle only a week later, including some of my requested dealer installed add-ons already installed by the time I picked it up. Unfortunately some of add-ons were backordered from Toyota (again likely due to the on-going shortages), after a couple of weeks with no updates on the back ordered add-ons I was able to cancel that portion of the order and the team was able to refund the difference back onto my credit card. The experience with the finance manager however certainly left some room for improvement; they did try to push for the typical add-ons (paint protection, undercoating, etc.) but when they tried to push for me to purchase the extended warranty and service maintenance contact they refused to provide straightforward numbers (instead making you guess which options you might like to consider, then giving you the answer in an obscure bi-weekly payment amount). Lastly the finance manager straight up lied and said if I didn't buy the Toyota extended care plan that day at that time, then I wouldn't be able to get the 3 year service contract that goes along with it (Toyota Canada however lists on their website that you actually have 31 days from initial vehicle purchase to add the ECP with the included service contract). Once I refused the add-ons (and initialed their forms to confirm that I did not want them) that was the end of the conversation and we were able to finalize the rest of the paperwork without issue. After delivery I did notice that there was an issue with the power driver seat memory feature not being able to save settings. After some online sleuthing I was able to figure out how to initialize the feature myself and get it working without having to bring it back to the dealership; it would have been nice however if that was initialized and ready to go the day I drove off the lot. Overall great experience with Larry and good experience with Erin Park Toyota as a whole; I would certainly recommend them ahead of any other dealership that I have dealt with in the past. More
by Nolan
Employees Worked With
Larry Kuka, Emily Lee
November 25, 2021
The worst dealer ever. They don't appreciate your business and they devalue your trade in value for a car. Take your business somewhere where you will be appreciated and valued as a customer. business and they devalue your trade in value for a car. Take your business somewhere where you will be appreciated and valued as a customer. More
by kshahin88
Employees Worked With
Ranjiv Bharadwaj
November 20, 2021
Nick was very helpful and was willing to take extra steps to help customers. I appreciated Nick’s kindness and patience. He represents Erin Park Toyota well. B. Chiang to help customers. I appreciated Nick’s kindness and patience. He represents Erin Park Toyota well. B. Chiang More
by berylchiang
Employees Worked With
Nick Athanasiou
November 19, 2021
The end-to-end service from Larry, and his team at Erin Park Toyota was tremendous. Everyone was well informed, eager to help, and made our buying experience fun & easy. Truly above-and-beyond. Will contin Park Toyota was tremendous. Everyone was well informed, eager to help, and made our buying experience fun & easy. Truly above-and-beyond. Will continue to return to Erin Park Toyota for scheduled maintenance. More
by JamesHall
Employees Worked With
Larry Kuka, Malik Usama
November 19, 2021
Excellent serviceHelpful to answer any questionExplain Excellent service Helpful to answer any question Explain things in detail Able to give good advice Excellent service Helpful to answer any question Explain things in detail Able to give good advice More
by Gordon
Employees Worked With
Hemant
November 13, 2021
Very happy with the service received from Erin Park. They always go above and beyond when I bring my vehicle in for service. Recently needed a quote for new winter tires. I was provided one instantly and had always go above and beyond when I bring my vehicle in for service. Recently needed a quote for new winter tires. I was provided one instantly and had an appointment shortly after. More
by D. Adrienne
Employees Worked With
Harry Tam
