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Erin Park Toyota
Mississauga, ON
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This is one of the worst service centre Toyota has in GTA, I guess. Recently Toyota has a recall on Camry 2012 and I called them for an appointment. First they asked me whether I want to do maintenance a GTA, I guess. Recently Toyota has a recall on Camry 2012 and I called them for an appointment. First they asked me whether I want to do maintenance along with the service recall. The moment I said no, the lady operator replied back saying there are no dates in next few weeks. First she told me that the next available date is in Mid March 2014. Then I asked her for a saturday and she told me that it is only in April. Then I asked her for a particular date and she told me that there are no availability in April and it is only on March 10th, 2014. Asking for a justification, she said that they are allowed to do only 2 recalls per day and it takes about 5-6 hours per recall. It was totally clear that the lady was xxxxxxxxxxxx me and therefore I hung up and called another dealer and they were very open in terms of appointments and they also said that it takes no more than 1.5 hours to accomplish the job. If you do a bit of search on this dealership, you will find tons of complaints, In short, ERIN MILL TOYOTA is a big BLACK SPOT in Toyota's reputation. More
I have purchased Toyota's exclusively since 1988 - Previa, Celica, Rav 4(2), Highlander, Camry (2) and FRS. Originally, I dealt with Oakville Toyota but when my Service Advisor, Mario D'Souza departe Previa, Celica, Rav 4(2), Highlander, Camry (2) and FRS. Originally, I dealt with Oakville Toyota but when my Service Advisor, Mario D'Souza departed Oakville Toyota and moved to Erin Park Toyota I did also. I would follow Mario anywhere. I trust him implicitly and consider my Toyota commitment to be entirely due to him and his service. More
I bought a new car in late January and was very happy with the service I recieved from Wai. - he is friendly and professional - same great service throughout, even after we were committed to buying a c with the service I recieved from Wai. - he is friendly and professional - same great service throughout, even after we were committed to buying a car from him. - he is very flexible in arranging meetings (he even came in on his day off to meet with us) - flexible regarding methods of communication (email/text) (++ important for me as I work shift work) - always responds in a timely manner - he did not pressure me into buying any upgrades etc. He only informed me of them so that I could make a choice. - he was mindful of my needs/interests and did not stray from them. - he provides concise information on what I was buying (on the day of pick-up, he spent 2 hours answering our questions and making sure we knew how use the car's multiple functions. Overall I was very impressed with Wai's customer service. I never felt rushed and I'm very happy with the car's price (thank you Mike also!). I did not expect for him to go above and beyond. Job well done :) Thanks Wai! More
I was very fortunate to have Nick Scott assist me with my I was very fortunate to have Nick Scott assist me with my new car purchase. He was extremely knowledgeable about the options available on the variou I was very fortunate to have Nick Scott assist me with my new car purchase. He was extremely knowledgeable about the options available on the various models that I was considering. His friendly nature made the whole process easy and a very pleasant experience. I highly recommend that you seek out Nick if you plan to visit this dealership. More
Wai is a very knowledgeable sales person. He is extremely friendly and caring. He is not pushy and works hard to find you the car you are looking for. Wai took me on a test drive and I was so impressed with friendly and caring. He is not pushy and works hard to find you the car you are looking for. Wai took me on a test drive and I was so impressed with the amount of details he provided. When I came in to pick up my new car, the service from Wai was just the same....World Class customer service, this is why I had to give this rating. Thanks so much Wai! More
I always take my Corolla to Erin Park Toyota where I bought the car as well. Mostly my service advisor has been Mario including my last visit. Mario has been very responsive to my queries and always re bought the car as well. Mostly my service advisor has been Mario including my last visit. Mario has been very responsive to my queries and always returns the call if I have to leave a VME on his phone. Mario is generally very knowledgeable and advises on the current state of the car and recommends appropriate maintenance. I also found that Mario is very cognizant about safety aspects of the vehicle. Generally very polite and amiable. I also found that Mario generally accommodates my schedule and sometimes some urgent requests as well the best he can. On the whole, it has been a very pleasant experience to deal with Erin park Toyota and its service personnel. Thanks Mario. More
Walked into the dealership to purchase a new vehicle and was helped out by Nick Scott. Extremely helpful and pleasant to deal with and very knowledgeable in his field. Highly Recommended to see Nick if head was helped out by Nick Scott. Extremely helpful and pleasant to deal with and very knowledgeable in his field. Highly Recommended to see Nick if heading out to this dealership! More
I bought my Camry in 1999 at this dealership. This is the only dealership I take my car to and it is because of the excellent service I have received over the years. Mario D'Souza is an outstanding repres only dealership I take my car to and it is because of the excellent service I have received over the years. Mario D'Souza is an outstanding representative of this dealership. He responds to inquiries and always explains procedures before the car is to be worked on. He calls me with an update, an estimate and any other information he thinks I may need to make informed decisions. He is polite, respectful and the best consultant I have ever worked with in this capacity. Grace is also an outstanding employee, ensuring my shuttle ride is set up and letting me know promptly when the car is ready. Her willingness to assist customers is exemplary. She is currently on maternity leave and I look forward to her return. Also, Noellen is helpful, friendly and courteous. More
Nick has provided exceptional customer service from the very moment I walked into the dealership. He is very knowledgeable about the benefits of each vehicle and has made it very easy for me to make my sel very moment I walked into the dealership. He is very knowledgeable about the benefits of each vehicle and has made it very easy for me to make my selection. The Scion FR-S is the first car I have ever purchased and Nick made the purchasing process very easy. He made my experience very personable and this made me feel like a friend rather then just a customer. Nick has continued to contact me frequently to make sure that I am satisfied with my purchase and has helped me through any minor questions that I had about my FR-S. I highly recommend Nick to anyone that is looking to purchase a vehicle with no-hassle and a pleasant experience! More
I wouldn't go anywhere else, because your staff is knowledgeable and courteous. I have recommended Erin Park to everyone I know, and will keep on doing it. knowledgeable and courteous. I have recommended Erin Park to everyone I know, and will keep on doing it. More