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Erin Park Toyota

Mississauga, ON

4.7
1,105 Reviews

2411 Motorway Blvd

Mississauga, ON

L5L 3R2

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Showing 1,105 reviews

March 02, 2014

Mario D'Souza is the reason we go to this dealership for service. If he were to leave we would follow him to his new location. He gets the highest possible marks for friendliness, knowledge, responsiven More

by Jmaca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario D'Souza
March 01, 2014

I bought my vehicle (Venza) from Erin Park Toyota in 2009 and have since been servicing / maintaining the car with them. I am very happy and have always had positive experience. I always worked with Mario More

by shyakumark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario D'Souza
February 17, 2014

I have bought a 2014 Toyota Venza AWD from Erin Park Toyota. Ninad Adhvaryu has helped us a lot. He knows the Toyota cars and their features. He quickly understand our families need and advised us th More

by sgks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 17, 2014

We have been dealing with Mario D'Souza since 2007. He has been very helpful, honest, gives good advice and answers questions to our satisfaction. When we were experiencing some problems with our old More

by hnf2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario D'Souza
February 14, 2014

Mr.Nitin Wahi he he is the best sales associate I worked with, friendly honest he gives the best real advise and let you decide without pushing like other associate. that how you build a trust with a custom More

by yousef5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nitin Wahi
February 13, 2014

My husband and I have been dealing with Mario D'Sousa, Service Consultant at Erin Auto Centre, Mississauga for more than 20 years for various models of Toyota we own over the years. He has consi More

by Marykan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario D'Sousa, Service Consultant at Erin Auto Centre, Mississauga
February 13, 2014

This is one of the worst service centre Toyota has in GTA, I guess. Recently Toyota has a recall on Camry 2012 and I called them for an appointment. First they asked me whether I want to do maintenance a More

by soumyajit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Car Service Telephone Operator & Service Personnel
Mar 05, 2014 -

Erin Park Toyota responded

Thank you very much for your comments and feedback as certainly this is how we can improve our level of service and communication. We are truly sorry for the miscommunication on our part, as our goal at Erin Park is to provide excellent service and advice to our valued guests. As discussed on the phone our team certainly could have done a better job in communicating the full extent of the campaign and timing for the inspection and repair procedure. With the background and knowledge we have the last thing we would want to happen would be for you bring in your vehicle for an inspection and then we have to inform you we need to keep your vehicle for a number of hours for a repair that you would not be prepared for. At Erin Park we offer alternate transportation in situations like this or if you are prepared for a longer stay we have a newly renovated guest lounge with comfortable amenities to either relax or get some work done with high speed wireless connectivity. Again we apologize for the way the communication happened and will certainly use this as a learning experience to improve for the future. Stacey Cohen Gerneral Manager Erin Park Toyota

Mar 05, 2014 -

soumyajit responded

Dear Stacey, Thanks for your response. You may want to consider looking around your area to see how the other dealers are handling the services which are free. I went to Attrel Toyotra in Brampton and they not only inspected the problem, but also changed the required parts and all was done in 2 hours, almost 30 mins more than they promised. Later on, just for my satisfaction, I called the Northwest Toyota and also the Mississauga Toyota and both of them gave me a similar time frame of 1-2 hours and none of them said that they have a limitation 1-2 recall servicing per day. However, as mentioned earlier, I have already done the required service for my car and I am glad that I found the truth from other other locations before believing what the receptionist of your store told me. As far as I am concerned, I am still a big fan of Toyota, but your dealership will be the last one for me to visit. Thanks once again for you response.

February 05, 2014

I have purchased Toyota's exclusively since 1988 - Previa, Celica, Rav 4(2), Highlander, Camry (2) and FRS. Originally, I dealt with Oakville Toyota but when my Service Advisor, Mario D'Souza departe More

by bjt36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario D'Souza
January 28, 2014

I bought a new car in late January and was very happy with the service I recieved from Wai. - he is friendly and professional - same great service throughout, even after we were committed to buying a c More

by lisatran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wai Lau
January 27, 2014

I was very fortunate to have Nick Scott assist me with my I was very fortunate to have Nick Scott assist me with my new car purchase. He was extremely knowledgeable about the options available on the variou More

by CBHoneyf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Scott
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