Erin Park Toyota

Sales When we wanted to buy a car for our daughter, we met Ali in 2010. He explained various models and their specifications including the colour combinati When we wanted to buy a car for our daughter, we met Ali in 2010. He explained various models and their specifications including the colour combination. Then he left us to decide the model. Once we narrowed our selection, he suggested Toyota Corolla and we are very happy to follow his advice. We were impressed by his knowledge and professionalism. When ever I come for service to the dealer, I invariably meet Ali even though, now he is in charge of fleet vehicles. You can not miss the friendly knowledgeable Ali. Keep up the good work Ali Veera Kumar More

Service advice I am a customer from Erin Park from 2003. When I leased our first car – Toyota Corolla, I met Mario Desoza. Once the lease about to expire Mario sugge I am a customer from Erin Park from 2003. When I leased our first car – Toyota Corolla, I met Mario Desoza. Once the lease about to expire Mario suggested me to try Camry and I leased that car. When we need a family car, Mario recommends Sienna and we leased the van in 2003. We changed to 2006 Camry and 2006 Sienna once the initial lease expired in 2006. In 2010 we once again leased Corolla for my daughter. I am now looking for a new SUV and when I mentioned to Mario, with his busy schedule he came out with me and showed me Sequoia as well as 4 Runner last Friday. The main reason for me to come to Erin Park dealer is Mario. I am happy to say that so far he had provided excellent advice regarding the vehicles and the recommend services. I am happy to have 3 Toyota vehicles in our household and dealt with the same dealer and the service advisor –MARIO Desoza. Keep up the good work Veera Kumar More

Mario D'Souza Service Advisor The reason I started coming to Erin Park Toyota to service my vehicles is Mario D'Souza. He is also the reason I continue coming to Erin Park Toyota. The reason I started coming to Erin Park Toyota to service my vehicles is Mario D'Souza. He is also the reason I continue coming to Erin Park Toyota. Mario was my Service Advisor at Oakville Toyota many years ago. When he switched to Erin Park Toyota I did as well. I have been working directly with Mario for over 20 years. I trust Mario!!!! He always provides me with the best advise on how to care for and service my Toyotas. I just had my timing belt changed in my 2002 Sienna at 289,000 km. Mario guided me on what other service items are worth doing at the same time in order for me to save money down the road and to ensure my Sienna runs well for more years. Thanks Mario!!! It's not easy to find this kind of trusted guidance when it comes to car care. More

I've been to the Toyota/Scion dealership about 3 times after I've purchased my car and every time I was in Mario D'Souza was dealing with my car servicing. My whole experience was top notch Mario's times after I've purchased my car and every time I was in Mario D'Souza was dealing with my car servicing. My whole experience was top notch Mario's customer service was really good. I sent my car in, it was serviced and I was out in good time. Mario was very friendly and I highly recommend servicing at Erin Park Toyota/Scion dealership. More

Mario D"souza is very personable. He treats every customer with outmost respect. You never feel that he is there to grab your money. He also is very knowledgable and explains all the time the proble customer with outmost respect. You never feel that he is there to grab your money. He also is very knowledgable and explains all the time the problem with the car or van in a way that it is clear with everyone and even to those like me who are limited with their knowledge in car mechanics. For that reason I deal with Erin Park Toyota and hopefully he will stay there till he retires. More

Ninad was able to find the vehicle I was looking for and it was very pleasant to deal with him. I had an enjoyable experience buying my new Tacoma and would recommend buying a vehicle at Erin Mills Toyota. it was very pleasant to deal with him. I had an enjoyable experience buying my new Tacoma and would recommend buying a vehicle at Erin Mills Toyota. Thanks, John Demaiter More

Let me first explain that I have a very good friend who is a mechanic that routinely does my servicing on all my vehicles. About 2 months ago my 2004 Toyota Sienna passenger side fender liner fell off whil is a mechanic that routinely does my servicing on all my vehicles. About 2 months ago my 2004 Toyota Sienna passenger side fender liner fell off while my wife was driving it. I had my friend look at it and he said the clips were broken and that he would need to order the parts from Toyota. He also mentioned that he saw a very small coolant leak but didn't have time that specific day to do the repairs. That same day when I got home I got notice from Toyota that the Sienna was recalled for the gear shift. I decided I would make the appointment with Erin Park to get all 3 things done. 1) Gear shift recall 2)The clips & lining repair 3)The coolant repair. I called up Erin Park and told them in detail what I needed to have done and the earliest appointment I could get was nearly 2 weeks later during the kids March break. I made a lot of arrangements to have the kids be at the in laws and my wife had to take public transit to work for the day. My appointment was 9:30 am and I met Aman then. I told him exactly what I wanted even though it should have been already listed in the work order. He seemed a bit confused but was able to process things relatively well. I had told him that I would need everything be done before 1 pm as I need to be at work for 2 pm. He said he would try. I arranged a shuttle back home which was very pleasant and well organized. I got a call from Aman around 11:45 am. He told me that the leak was very large and required a lot of labour to get it done and it would cost over $250 plus tax for the parts & services. He then told me that I would also need to replace my timing belt because there is no record of when it was done at Erin Park. I told him that I already had it done a few years back but had asked him how does the condition of the belt looked. He ignored my question and told me that it would cost well over $500 for the timing belt service. Being suspicious of how he was not clearly answering any of my questions I asked him NOT to do any of those services and just finish the recall service and the lining repair. I asked him to arrange a shuttle service for me to pick me up as I needed to get to work. I don't think he heard me because he seemed to be irritated that I did not agree to his recommendations and hung up the phone mid way. I called back to check the status to which I was directed to his voicemail and I left a very clear message that I did not want any of his recommendations done and I wanted to be picked up as soon as the other services were done. This was around noon. He did not return my phone call. I called again around 1 pm and again I was put into his voicemail. I left another message telling him that I need to be at work very soon and I needed to have the vehicle back. By 1:30 pm I did not get a call back and I left for work. At nearly 3 pm I got a call back from a lady that was NOT Aman. She told me that everything was done and if I would like to get picked up. I told her that I was at work now and Aman never got back to me. I advised her that they would have to keep the vehicle over night as I could not get to the vehicle before 7 pm (closing time). The next morning I my wife had to take public transit again and further arrangements had to be made for my 5 and 6 year old. At around 10 am I got a shuttle ride to Erin Park which was very pleasant. I arrived fairly quickly but Aman was not ready. I waited over 20 minutes for him in the designated waiting area. When he arrived I asked him if he could show me exactly where he saw the leak as my previous mechanic had told me it was a very small leak that required just a bit of soldering. He ignored my question and just proceeded to tell my vehicle was ready - he seemed annoyed. I asked again - and he rolled his eyes and told me that it wasn't possible. I politely asked to the reason why that was not possible. He told me that it was because it can only be seen if the vehicle was on a hoist and currently it is not on a hoist. I asked him a fourth time if he could do his best to explain to me where it is if I opened the hood. He reluctantly agreed by walking away from me into the car line. I followed him and we opened the hood. I asked him if he could point out where the leak was and he did not know. He went and got another mechanic from the shop to come in to show me where the leak was. They pointed to the front of the engine and said it was underneath where I could not see it. No one made an effort to further explain the leak or how big it was. Then I noticed the lining still was NOT installed. I asked Aman why it was NOT installed. He shrugged his shoulders and told me that the clips were broken and that I needed to order them. At this point I became very enraged. I firmly told him that when I booked the appointment I had already told the person taking my appointment that I needed the clips. I also mentioned to him that in ALL the conversations we had he made NO mention that the lining repair could NOT be done! I also why the clips were NOT ordered yesterday as the vehicle was kept overnight. He told me that I needed to place the order myself. How could I know that I had to order the clips if he made no mention of it to me? At this point I was so fed up that i just went to pay the $60+ just for half-baked diagnosis of the vehicle to which I could not even been entertained as to where the leak was. As I drove away - other employees friendly thanked me and waved to me nicely and I thought to myself - "Aman is unlike any of the employees there". Everyone else that I encountered there was extremely helpful - both drivers, the girls at the cashier desk, the dealer room employees where I got lost help directed me back to the proper room - even the gentlemen who was responsible for cleaning the drive thru was super friendly. Basically in the end what I gained: 1) FREE recall repair What it cost me: 1) $60 + to Erin Park 2) Two days of inconveniencing my wife and my kids 3) NO repair to my lining 4) NO repair or explanation of my coolant leak 5) Babysitting services for 2 days for my kids I will NOT be returning More

Nikhil was and excellent salesperson to deal with. As I am a widow, this was my first car purchase on my own. I did visit a couple of other Toyota dealerships and my experience with them was definitely no am a widow, this was my first car purchase on my own. I did visit a couple of other Toyota dealerships and my experience with them was definitely not as pleasant as this one and I feel Nikhil was a definite part of this. He asked me the right questions to find out what I wanted. Overall, I wasn't looking forward to buying a new car, but he made it a much more relaxed experience. He told me the truth when I asked something. More

Mario D'Souza is the reason we go to this dealership for service. If he were to leave we would follow him to his new location. He gets the highest possible marks for friendliness, knowledge, responsiven for service. If he were to leave we would follow him to his new location. He gets the highest possible marks for friendliness, knowledge, responsiveness and reliability. The best we have ever had the good fortune to work with in over 40 years of car ownership. Whatever he is paid is not enough. More

I bought my vehicle (Venza) from Erin Park Toyota in 2009 and have since been servicing / maintaining the car with them. I am very happy and have always had positive experience. I always worked with Mario and have since been servicing / maintaining the car with them. I am very happy and have always had positive experience. I always worked with Mario D'Souza who is very knowledgeable and has a great customer centric approach. He has provided great advise and suggestion and always strives to set expectations and avoid nasty surprises. More