Erin Park Toyota

Sound close to my Trunk Was Worried about clunkish noise close to trunk. At Erin Park Mario was on the problem in a Jiffy. Exceptional service from Mario D'Souza . Been Going Was Worried about clunkish noise close to trunk. At Erin Park Mario was on the problem in a Jiffy. Exceptional service from Mario D'Souza . Been Going there for the last seven years, never been disappointed. Always a relief to know that Mario is there to attend my case each time I go in. He is like a family friend.Thanks Mario!! Rajiv Paliath More

Best Advisor The advisor is point of contact for the dealership and as such, Bill Leo is the best advertising for Erin Park Toyota. He is by far the best advisor t The advisor is point of contact for the dealership and as such, Bill Leo is the best advertising for Erin Park Toyota. He is by far the best advisor that I have had over the past ten years. I have seen quite a few and he is the reason for my repeated service visits. His consistency in ensuring that all customer concerns are completely satisfied is outstanding. His quotes on any repairs or service is quick and accurate and very comforting when needed. My vehicle has over 350,000 Km and is still running well. Thanks, Bill and Erin Park. More

Customer Service Poor July 15, 2014 Jerry Liu Service Manager Erin Park Toyota I forgot to mention two other comments. July 7/14 Lubrication: The invoice states July 15, 2014 Jerry Liu Service Manager Erin Park Toyota I forgot to mention two other comments. July 7/14 Lubrication: The invoice states that "4cyl Lubrication is $42.95". This is an error. It is $45.09. I pointed this out to Suzanne Birchard who agreed and apologized and said she had brought this to the attention of others but it hasn't been corrected. July 14/14 Drivers Seat Track (defect letter): When the car was ready I was asked if I could accompany the service rep to the rear parking lot and I agreed. He showed me my car, gave my the keys and walked away. I unlocked the car and called him back because he forgot to remove the protective floor paper sheet and a plastic bag. After driving away I saw he also forgot to remove the 3799 Service number from the rear view mirror. I'll return it. You know that if a mechanic makes small errors it could lead to bigger problems. Same with customer service so I hope you appreciate me bringing these to your attention July 14, 2014 Jeffrey Liu Service Manager Erin Park Toyota (copy mailed to: Toyota Canada Inc., Head Office, 1 Toyota Place, Toronto, ON, M1H 1H9) I wish to give you my comments on the first two service experiences I had this month with Erin Park Toyota on my 2007 Yaris sedan which make me question that , if I take my car to Dixie Toyota, would I receive faster and less expense servicing. Do you agree? I just moved to Southdown Rd from Niagara Falls where my Toyotas were purchased and serviced at AutoLine Toyota without complaint from 1984 to 2014. A) July 7/14 Lubrication: Dixie Toyota Erin Park telephone confirmation Invoice TOCS678893 Labour $15.45 +20.5% $18.61 Parts 25.50 + 3.8% 26.45 Environmental 3.65 + 5.5% 3.85 Taxes 5.80 + 9.7% 6.36 Total $50.40 + 9.7% $55.30 If your labour charge for a simple lubrication service is 20.5% more than Dixie Toyota, I wonder why I would spend so much more for labour for a more complex servicing (i.e.. breaks, etc)? B) July 14 Inspect Front Driver Seat Track (defect letter): The previous week, I made an appointment for 9:00 on July 14 for the front driver seat track defect notice letter. The letter dated July 2014I received from Toyota stated that the repair would take approximately 1.5 hours. I was asked if I would wait or use the shuttle and told it may be up to 2.0 hours so I said I'll use your shuttle. I arrived early and was told that the track would be inspected today and, if required, a part would be ordered for installation in a few weeks. I was asked if I would wait or use the shuttle and told it may be up to 2.0 hours (ie. 11:00) so I said I'll use your shuttle. There were two empty shuttles lined up at your exit door. At 8:55 I was asked to wait in your TV service room and told I would be called. At 9:30 two service reps were walking through the TV room & I said that I had been waiting for a shuttle since 8:55 & told that was not unusual as the shuttles take customers throughout the city and I should be called soon. At 10:00 I spoke to a service rep at your service entrance door & she agreed that waiting 65 minutes for a shuttle was not normal & she would investigate. At 10:15, after waiting one hour and twenty minutes, I was told the shuttle was ready and it would take about 1.5 hours for the inspection so the car would now be ready at about 11:45. I asked would I need to then wait another 1 hour and 20 minutes for the shuttle to leave to pick me up at home and was told no the shuttle would leave 30 minutes before the car was completed. At 10:15 the shuttle left the dealership and I was home at 10:25. At 1:00 I telephoned the Service Dept. to enquire on the status of my Yaris and was told it was "ready to go" & I'd be put on the next shuttle run. At 2:15 the shuttle arrived at my home and we returned to the dealership at 2:25 At 2:35 I received my Yaris If I didn't enquire at 9:30, 10 or 1pm, who knows how much longer Erin Mills Toyota would have done something? I've been a very satisfied Toyota customer for decades but not with Erin Park Toyota. More

Oil & Filter change Mario was as usual exceptional in his attentiveness to my related queries on the service being done and also clarifications on the general overall con Mario was as usual exceptional in his attentiveness to my related queries on the service being done and also clarifications on the general overall condition of the vehicle. Plus a very cheerful greeting and send-off by Derek topped off my morning on this my most recent trip to the dealership. Great team work! More

CHECK RUST IN TRUNK CHANNEL MY CAR COROLLA 2013 STARTED RUST AT TRUNK CHANNEL, TALKED TO SERVICE MANAGER ABOUT IT THE SAID THIS CAN BE COVER UNDER WARRANTY AND THEY TOOK TWO DAYS MY CAR COROLLA 2013 STARTED RUST AT TRUNK CHANNEL, TALKED TO SERVICE MANAGER ABOUT IT THE SAID THIS CAN BE COVER UNDER WARRANTY AND THEY TOOK TWO DAYS TO REPAINT THE RUST IN TRUNK CHANNEL More

Very caring and helpful! Ben made sure that I would walk away from Toyota a happy customer! I got my Toyota Rav4 and the price we negotiated! He went an extra mile to make me Ben made sure that I would walk away from Toyota a happy customer! I got my Toyota Rav4 and the price we negotiated! He went an extra mile to make me happy! Thanks Ben! More

Warranty Work Derrick is always so pleasant at greeting customers and making sure they get a service person as soon as possible. John was extremely helpful in diagn Derrick is always so pleasant at greeting customers and making sure they get a service person as soon as possible. John was extremely helpful in diagnosing a problem, making sure it was covered by my warranty and getting the necessary parts. Excellent work. More

Oil Change The oil change and tire rotation took a little longer than I expected but I just enjoyed a coffee in the waiting area. Overall a very pleasant experie The oil change and tire rotation took a little longer than I expected but I just enjoyed a coffee in the waiting area. Overall a very pleasant experience. More

Sevice with a Smile Everyone I have encountered here has been friendly, helpful and knowledgeable, from Derrick at the entrance and exit, to the service reps and cashiers Everyone I have encountered here has been friendly, helpful and knowledgeable, from Derrick at the entrance and exit, to the service reps and cashiers. I always feel that the work is well done and the price is good (for a dealership). If the wait is to be a bit longer, I have used the courtesy shuttle without a long wait. This continues to be a dealership that values its customers. More

Derek Hodgman is a "Helper" The score of 5 over 5 above for friendliness is for Derek Hodgman. He, just like Laithe Bustami rolls out the welcome mat anytime I visit with his ho The score of 5 over 5 above for friendliness is for Derek Hodgman. He, just like Laithe Bustami rolls out the welcome mat anytime I visit with his homely smile, genuine interest in how the car has been performing or how you are enjoying your car. He brings to life, the saying that the "customer is king" by ensuring just that without being patronizing or overbearing. I have noticed him do that to other customers as well. He is a good ambassador for Toyota, the sort of employee that attracts more customers and customer loyalty. More