Erin Park Toyota

Great service! My Prius still pulled after an alignment, and when I brought it back the reaction was immediate--when can we get your car back in to redo this work? S My Prius still pulled after an alignment, and when I brought it back the reaction was immediate--when can we get your car back in to redo this work? So today, after the second alignment, Mario explained to me just what they did to get my car straight. He showed me the alignment report and said that it still pulled after the report was zero, so they rotated the tires and when that was not the answer, they put the tires in a different pattern and sure enough, it doesn't pull. Mario took the time to explain about the tire wear, the "memory" of the tires and how they need to be kept in this pattern next spring when they are put back on after my snows are removed. I mention Bill here too because he recognizes me and helps me too. Also I really appreciate the shuttle service, they have two vans and it's hugely helpful. The guys who greet and prep the cars too are always friendly and helpful, as are the gals at the service desk. It's a system, and it works. Oh, did I mention that there was no extra charge for all that fussing with the tires? That rocks. More

Excellent Customer Experience! We recently bought a 2014 Toyota Camry XLE from the Erin Park Toyota Dealership and Wai Lau was our Product Advisor. Our interaction started with my e We recently bought a 2014 Toyota Camry XLE from the Erin Park Toyota Dealership and Wai Lau was our Product Advisor. Our interaction started with my email asking for a quote and we were really impressed with the way Wai Lau conducted himself. He first tried to understand what we were looking for and gave us options with pros and cons to help us decide. He was very courteous, gentle and very attentive to understand our needs and gave us options with pros and cons to help us decide. He made himself available on his off-day and stayed back till late in the evening, even after the business hours to work on the price and gave us all the information we need. He even gave us a ride home. We just made couple of visits to this dealership to confirm the purchase. During the purchase, he gave us very honest opinion on the additional items (ex: Rust paint etc) and gave suggestions on what we should opt for. During the delivery as well, he showed no rush in going through the details of the car and helped us go through all the features of the car. Wai, We would like to ‘Thank you’ for the way you treated us and as you said before we left – ‘Our relationship has just started’, we are expecting the same level of commitment and service for all our future needs. Thank you, once again. Regards, V Subramaniyan More

Great Service Thanks for continued great service, Mario ! We're a 'Toyota' family and will keep it that way for a long time. We know we're in good hands... Thanks for continued great service, Mario ! We're a 'Toyota' family and will keep it that way for a long time. We know we're in good hands... More

Best Toyota Dealership! My advisor, Larry Kuka was amazing! He listened to all my requirements and did everything he could to fulfill them. He is highly knowledgeable about t My advisor, Larry Kuka was amazing! He listened to all my requirements and did everything he could to fulfill them. He is highly knowledgeable about the current vehicles in the industry and provides accurate and honest comparisons. Larry did everything he could to ensure I was happy and comfortable with my new vehicle. Erin Park Toyota is an incredible dealership and I will definitely be servicing my vehicle there! More

Helpful, Friendly, Fast and overall wonderful experience From the beginning of our meeting Fahmeed was fast in answering all my numerous questions, and he was knowledgeable in all aspects of my purchase, he From the beginning of our meeting Fahmeed was fast in answering all my numerous questions, and he was knowledgeable in all aspects of my purchase, he worked very hard to get me the best deal, and also worked with me via email when I was unable to make it in to the dealership. When I went to pick up my new vehicle he explained EVERYTHING to me, even things I would never have thought to ask. All the employees at erin park lexus were super friendly, I will be a returning customer for life. More

Best service a customer can ask for I have always come to Toyota Erin Mills since I bought my first car in 2000. Mario is a great service advisor. He gives me detailed information abou I have always come to Toyota Erin Mills since I bought my first car in 2000. Mario is a great service advisor. He gives me detailed information about the required service for my cars. If the maintenance cost would be too much for me, he will advise for the service that will impact safety first & do the other maintenance at a later date. He is an asset to Toyota. It's a pleasure to have an honest, friendly & knowledgeable advisor for my cars. Thanks to Mario and the whole Toyota Erin Mills team. More

2 hour wait for a oil change & denial of accidental dama I had a couple of things I needed to have serviced when I went into Erin park Toyota today. 1, to have my oil changed and 2, to have a cover below my I had a couple of things I needed to have serviced when I went into Erin park Toyota today. 1, to have my oil changed and 2, to have a cover below my glove compartment fixed. Mind you, my car was bought and have always been serviced there. So, one day I noticed the cover below the glove compartment broken when i was tucking in some wires for the dash cam i recently bought. Its the cover where the air comes out from to heat up your feet. I figured maybe when I had my car serviced previously they must've accidently broke it cause that's not a spot anyone would touch besides the service side. I went in at 8:45am, was told by the service advisor, jey, that it'll take a little over an hour to have the service done cause I didn't make an appointment. I thought to myself 1 hour is OK, no point having shuttle service cause adding travel time it doesn't make sense. He also indicated that shuttle isn't immediately available. My car wasn't ready until 2 hours later! I sat in the waiting room for 2 hours as I saw people that came much later than me come in and leave. I went to see why its taking so long, and the advisor came back with a poor excuse saying there's a recall on the car! Shouldn't that been addressed before the service and not when the customer is pissed?! And when the service done, they didn't even fix the cover! They even blamed me for breaking it. What nerves! Never again. More

Great customer service Bought my first Toyota . I have dealt with a number of dealerships and this was by far the best experience. Nick gave me all the information I needed Bought my first Toyota . I have dealt with a number of dealerships and this was by far the best experience. Nick gave me all the information I needed with know lying to try to get a sale. It's a very professional friendly dealership. Thank you for making my purchase such a nice experience. I would definately recommend Nick Scott and the dealership. More

Always a pleasant experience Bill Leo is the most knowledgeable and pleasant manager I have ever dealt with. Toyota is very lucky to have him in their employ. His staff is of the Bill Leo is the most knowledgeable and pleasant manager I have ever dealt with. Toyota is very lucky to have him in their employ. His staff is of the same mentality, always pleasant and efficient. I've dealt with other dealers in the past and feel that they could all learn how a repair and maintenance service should be run.. Thank you Bill and staff. I appreciate it and I'm sure that others feel the same way that I do. More

Always the best Toyota service I can count on My advisor, Matei was very professional and always kept me up to date on any developments/advices regarding my car's maintenance service. Thank you ve My advisor, Matei was very professional and always kept me up to date on any developments/advices regarding my car's maintenance service. Thank you very much Matei, great service and also thanks to all the Toyota Service Team!! More