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Destination Toyota Burnaby
Burnaby, BC
164 Reviews
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164 Reviews of Destination Toyota Burnaby
July 21, 2017
We purchased a 2013 Tacoma We dealt with Larry and he was one of the best salesmen we have ever dealt with. He was helpful and honest. He phoned us when he said he would and did We dealt with Larry and he was one of the best salesmen we have ever dealt with. He was helpful and honest. He phoned us when he said he would and did everything he could to make us happy. We would recommend Larry to everyone. More
by Ironman1017
Employees Worked With
Larry Nguyan
June 25, 2017
Disappointed I've been going to this Toyota service location for almost 9 years now with my 2009 Rav 4 and I know I'm paying more for labour to expect better servi I've been going to this Toyota service location for almost 9 years now with my 2009 Rav 4 and I know I'm paying more for labour to expect better service quality. However, I've recently been quite disappointed. On May 1st, I went in for regular service maintenance and oil change. The cooling service system was recommended amongst many items and I chose to do that one for $126.95. On approximately June 1st, my vehicle was making lots of noise and I also changed my alternator there for over $700. There appeared to still be some noise immediately after to which the service rep also mentioned but the mechanic insisted it was fine and everybody was in a rush to go home at the end of the day. Not surprisingly, some noise continued and I had to return again on June 16. It turns out the mechanic did a poor job putting it in so a bolt was rubbing against the belt. I had to wait all day with no phone calls, left two messages with the service rep, and finally went in person at the end of the day to learn this. While they were fixing their mistake, I was informed that there was a crack at my water pump and my rear brakes were due for replacement. I don't know much about vehicles, so I rather be safe than sorry and replaced everything as recommended. The bill came to $823. At first, I was happy that Toyota gave me a "discount" of $80 on the labour...considering I just spent $2000 there the last 2 months. However, it turns out I had to change the cooling service system again when I change the water pump, so I actually paid an additional $126.95 for something I just did a month ago! With the poor job on the alternator change, delayed info on the alternator, feeling cheated having to do two cooling service 2 months in a row, and all the time and inconvenience wasted going back and forth there, I have to say I'm disappointed and am considering going to another service location. More
by Ackm
Employees Worked With
Chris, Sherry, Don
April 28, 2017
First time there! I have sound coming from my Lexus and no one has been able to fix it until I tried Destination Toyota Burnaby. Because it is a time consuming job, th I have sound coming from my Lexus and no one has been able to fix it until I tried Destination Toyota Burnaby. Because it is a time consuming job, they actually charge me less than it should be. I am really happy with how great this mechanic is and most importantly fix the problem. More
by orchid
Employees Worked With
Sales Department
February 10, 2017
Looks great but you'll regret it afterwards. We bought a slightly used 2016 corolla from destination toyota and I'd give 1 star for the following reasons. 1. Documentation fee of $495 is steep We bought a slightly used 2016 corolla from destination toyota and I'd give 1 star for the following reasons. 1. Documentation fee of $495 is steep considering they didnt provide record of the first and second oil change of the car prior to 22,000kms. Shame on me for not catching this prior to sealing the deal. I'm now crossing my fingers and taking destination's word that "certified toyota" means a guarantee that the car won't have its engine warranty denied by Toyota Canada if something does happen within the 5 yr power train warranty. All Toyota Canada needs to ask is "where are your 1st and 2nd oil change records? 2. Upon sealing the deal with the car, financial manager lies to us saying that we have to buy extended warranty upfront. Based on my other sources, you can buy extended warranty anytime before your factory warranty has not lapsed. So I'm glad I didn't fall for the lie and maybe I will buy from a different manager who is a little bit more "honest". 3. Cabin air filter was checked in the inspection sheet but I verified it anyhow after owning the car for 2 days. Cleanliness of the filter might be subjective but it was full of fur and leaves so I wasn't impressed. Tapped out the filter and put it back in and it's good to go so far. Air filter is what, less than $20 and took me 5 minutes to check clean and replace. Just disappointing that it would have been overlooked in a "certified inspection". So I wonder... What else could have been overlooked in this inspection which I have paid for in the purchase price. So I get a follow up email from destination asking for a review and so I told them of the 3 items above. They've followed up and called me as well to rectify item 3 which is great. So they ended up changing the cabin filter. Somewhat thankful but still not confident what else has been overlooked. So I must say, they do value customers. Reach out etc. But I'll leave it to the reader of my comment to decide if their inspections are trustworthy or not. Or I can take the chill pill and let them change it later during services for $50 which should have been done at the certification inspection and if I have not checked it myself, it's an extra $50 in my next service with them. No thanks but I think I'll bring my servicing somewhere else. More
by Flynn Sia
Employees Worked With
Sales Department
February 01, 2017
GOT AN ACCEPTABLE RESOLUTION, THANK YOU! Hi James, It was nice talking with you. Although it took a long time to resolve this issue, I'm glad that we finally reached an agreement. thank you Hi James, It was nice talking with you. Although it took a long time to resolve this issue, I'm glad that we finally reached an agreement. thank you for your kind help! More
by KJ Z.
Employees Worked With
Sales Department
February 01, 2017
Bought a Rav4 Nice guys, new store, good service. And I got a good deal as they included oil changes for life. Would recommend them to anyone looking for a new Toyo Nice guys, new store, good service. And I got a good deal as they included oil changes for life. Would recommend them to anyone looking for a new Toyota. More
by Rav4
Employees Worked With
Sales Manager
January 30, 2017
bad service and dishonest They do advertisements to change the oil with lower prices.But when you go in and change the oil, they charge you very much in the end.You can pay at They do advertisements to change the oil with lower prices.But when you go in and change the oil, they charge you very much in the end.You can pay at least 150 plus money for the oil chang.But they write 39 CAD in advertising. More
by rooster
Employees Worked With
Sales Department
November 20, 2016
Very helpful! There was a young man named Adam who was an absolute delight. My parents are immigrants and their English isn't very good but he handled helping them There was a young man named Adam who was an absolute delight. My parents are immigrants and their English isn't very good but he handled helping them so exquisitely, I didn't even have to be there. His ability to multitask was absolutely phenomenal. Such a charming man and a lovely service! More
by ndburnaby
Employees Worked With
Adam
November 14, 2016
Excellence in Setvice ,Excellence in Sales Destination Toyota is truly oriented towards customer satisfaction. Have purchased 2 cars since 2003 and recommended Destination Toyota to family as Destination Toyota is truly oriented towards customer satisfaction. Have purchased 2 cars since 2003 and recommended Destination Toyota to family as well. Terence Wong (service Advisor) and all others are great. Highly recommend DestinationToyota. More
by Reshma
Employees Worked With
Terence Wong
October 25, 2016
Toyota Tacoma 2017 I just bought my Toyota Tacoma last week from Destination Toyota and I am very happy with the friendly and professional service I received from my s I just bought my Toyota Tacoma last week from Destination Toyota and I am very happy with the friendly and professional service I received from my sales rep. Michael Soltani and the all staff.. The Tacoma looks and feels fantastic and I hope to enjoy it for many years. Thank You Silvio Conte More
by Silvio
Employees Worked With
Michael soltani
