Courtesy Ford Lincoln

Friendly and Transparent Purchased a Focus at Courtesy Ford end of 2012 and have had all my regular service there. Always pretty simple and straight forward, staff friendly, w Purchased a Focus at Courtesy Ford end of 2012 and have had all my regular service there. Always pretty simple and straight forward, staff friendly, work completed, never a complaint. My most recent visit wasn't general service...car was hesitating when stepping on the gas and also, tire pressure light kept turning on and off randomly (tires were fine). Being that I am not comfortable with vehicle repair as I know little about cars, always has me a little anxious when dealing with something out of the norm. Arrived for my booked appointment and dealt with Alex, re-explained my concerns with the car. What I liked most was that Alex took the time to super simplify and explain exactly what was going on with the car and repair. Alex made sure I fully understood and was comfortable with what he explained. This made me feel comfortable in an uncomfortable environment. When the car was done, Alex was with a customer so a Shane helped me finish up. What was great is Shane again did an overview of the work done, why it was done and the result. I told him I had learned more about my car in a couple of conversations that I had ever learned. I left thinking I would have zero issue coming back with anything out of the norm with the car again. I booked an oil change a couple months out. When I was back in for the oil change Alex saw me and came over and asked how things were and if car was riding ok and accelerating normal, it was and I thanked him for his great customer service. As I waited for the oil change I figured I would take the time and seek out Alex's boss and was referred to Will Taylor. I explained my previous service visit and experience with Alex and Shane and how they both made feel really comfortable with what had to be done and what was done on the car. I told him that I'd appreciated how things were simplified when explaining the issue and repair to me. Will thanked me for searching him out and gave me his card and said anytime I had a question or concern about the car to always reach out for assistance. I'd say friendly, simplified and transparent best described my experience with the team at Courtesy Ford. More

They Rolled Out the Red Carpet for Me. I wish there was a 10 Star Rating that I could give to Courtesy Ford because they deserve it! The service that I got from EVERYONE at Courtesy Ford wa I wish there was a 10 Star Rating that I could give to Courtesy Ford because they deserve it! The service that I got from EVERYONE at Courtesy Ford was over the top. They made me feel special and listened to all my car needs and wants. They did everything in their power to not inconvenience me. They picked up my car and gave me a loaner. They fixed my car PERFECT without breaking the bank. My car drives like a dream again! Thank you Courtesy Ford for everything !! You're truly THE BEST!! More

Courtesy Ford is incredible to deal with. From sales to service my experience at Courtesy Ford has been top notch. Will Taylor and his team are great to deal with and go above and beyond what From sales to service my experience at Courtesy Ford has been top notch. Will Taylor and his team are great to deal with and go above and beyond what I have experienced at any other dealership. I would highly recommend Courtesy Ford to anyone as they truly care about their customers. More

Courtesy Ford a Great to deal with I have dealt with Courtesy Ford for 15 years and have nothing but great service. The work is always done on time. My car has always been cleaned even I have dealt with Courtesy Ford for 15 years and have nothing but great service. The work is always done on time. My car has always been cleaned even in the winter months. Staff is very friendly and treats everyone like they are family. I can say the same for the sales staff as during fhe 15 years I have purchased 5 cars and always been treated fairly. More

Great Service I always receive prompt , friendly service. I have been taking all of my vehicles to Courtesy Ford for several years and have not had a problem that w I always receive prompt , friendly service. I have been taking all of my vehicles to Courtesy Ford for several years and have not had a problem that was not resolved More

thanks courtesy! - Recently had my vehicle in for regular service at courtesy ford. Another great experience working with the staff in the service department. Always - Recently had my vehicle in for regular service at courtesy ford. Another great experience working with the staff in the service department. Always feel honestly informed of any issues with my vehicle and anything that may be coming up or that could be a safety problem. Always met with a smiling face which I find rare these days. Thanks again guys!! More

Great customer service! I've never been disappointed with the service I receive from here. I recommend to my friends all the time. Will was amazing to start my process here! I've never been disappointed with the service I receive from here. I recommend to my friends all the time. Will was amazing to start my process here! More

Best customer service in London I have been to many dealership with all makes of cars but Courtesy Ford is a different experience. Friendly staff are always there to open a door and I have been to many dealership with all makes of cars but Courtesy Ford is a different experience. Friendly staff are always there to open a door and greet you with a smile and a warm greeting. The service is always quick and professional and the shuttles are always running to take you to work and pick you up when they are done. I honestly would not go anywhere else and I recommend Courtesy to all of my family, friends and colleagues. More

Finally Fixed Correctly After using an independent mechanic for years and not getting satisfactory results on a persistent problem, I decided to give Courtesy Ford a shot at After using an independent mechanic for years and not getting satisfactory results on a persistent problem, I decided to give Courtesy Ford a shot at fixing it. Will Taylor the Service Manager at the time greeted me and discussed the situation and assured me he could make things right. My Ford 150 cargo van now works like it should! Thanks Will, Thanks Courtesy! Brad Halls More

In any other business it would be fraud I have bought my last 2 vehicles from Courtesy and have had all of my service done there for almost 16 years. About a year and a half ago I brought my I have bought my last 2 vehicles from Courtesy and have had all of my service done there for almost 16 years. About a year and a half ago I brought my car in for an oil change and check up and was told I needed front end suspension work. I agreed and had it all done. When I got the car back the alignment was so bad it was wearing out my tires so I brought it back and they said alignment was fine but I needed now over $1500 worth of back end suspension work. I thought this was odd so I went to another ford dealer who found nothing wrong with the back end but told me I needed front end work (I just did it remember). I went to an independant repair shop who checked the car over told me my alignment was off and when I asked him about the back end he said "nothing wrong with the back end and it is extreemly rare for these vehicles to need back end work (now at 240,000+km's and back end is still good). I spoke with the service manager about all of this and he apologised and convinced me to bring the car back which I did and I asked about a noise in the front right. Once again my estimate to get the work done exceeded $3000 which included the bearings which they obviously hadn't noticed had just been replaced less than 10,000 km's ago. I figured it was again a lie so once again headed to the independant shop, asked for a check what was the noise, he fount that a bushing had gone and it was going to be about $500 parts and labour. I asked if there were any other issues such as a loose hub which Courtesy said I shpuld have done right away as it is a safety concern and he said no thats it. I will never go back and I am very dissapointed that they seem to believe that this is how service business is operated More