Courtesy Ford Lincoln

Lincoln MKX I was looking for Lincoln MKX and saw a 2013 model online at this location in London. As we got there we met with Kenny the used car sales person at t I was looking for Lincoln MKX and saw a 2013 model online at this location in London. As we got there we met with Kenny the used car sales person at the Lincoln dealership. He was friendly in showing us the car and that’s when it started. The first problem was the car was listed as 57000 Km but was 63500 Km, so after some discussions they did reduce couple of hundreds from the price. The other major problems were the crack on the plastic section of the bumper on the right side and a hard scratch/line on the passenger side of the front door. It was mutually agreed up that they will be fixed. When we went to pick up the car it seemed like all which was done was the detailing of the car inside and wash on the outside but everything else remained the same. Kenny stated that they fixed the bumper from inside but the crack was still there. Hence, our deal on 2013 Lincoln MKX did not come into fruition on Jun 18th, 2016 as the promised defects were not rectified satisfactorily. After taking to Moe the Manager and his discussion with the Mark the General Manager it was decided that they will fully refund my full deposit of $1,000 through cheque. Moe stated that the cheque would be received within a week but it had been more than 2 weeks and I had not received the cheque. After multiple calls to: 1. Moe, who never returned and attended my calls,. 2. Rose (Accounting), who brushed me off and stated you have to talk to the sales person and all I wanted to know if the cheque was mailed? 3. Reception, stated to call Accounting or Kenny. 4. Kenny, stated that it is already mailed. Then, I wrote an email to Moe and CCed Kenny, General Manger and Rose (Accounting). Yet no reply and I was still not sure if the cheque has been mailed as of yet. Then I called again after few days and Kenny stated the cheque was not mailed as it was waiting on the dealership owner’s signature and it will be mailed today. A week passed and nothing yet and then I called reception again. She was nice to check if they had any mail sitting there to be mailed out and then forwarded me to Kim in Accounting. I left a voice mail to Kim explaining the situation and then I was able to connect with her the next day, when I called again. She checked in the system and verified my address and stated the cheque was mailed at a specific date already. On the side I received a call from reception about my plate ownership and that she will be mailing it to me. Another 2 weeks passed and I had already received my plate ownership but no cheque and that basically stated they are all just playing games with me. Hence, I decided to take a day off and go on a Friday when all the parties are working. The drive was from Mississauga to London and back; I gave them a surprised visit and met with Kenny and asked him if they were playing games. He stated he wasn’t aware of anything and to see the General Manager, Moe was right there and he stated the same. Instead of taking me there to the General Manager, they basically left. So I went to reception and asked for the General Manager and she asked the reason and I told her what I was here for. She told him about me waiting and asked me to have a seat. As I took a seat I saw Kenny running and coming to me with a signed cheque which had been sitting with them all along for quite some time as it was dated. Basically, from the looks of it they were just causing a nuisance and trying to create issue where there were none. I was very disappointed from the staff and the London dealership. The whole experience took about more than 2 months when the cheque was suppose to be mail and received in a week. More

Worst Ford dealership in London I had the unfortunate pleasure of dealing with Kenny Haynes, said he's been selling cars for 40 years but cannot answer a simply question without bein I had the unfortunate pleasure of dealing with Kenny Haynes, said he's been selling cars for 40 years but cannot answer a simply question without being rude. He is extremely discourteous and intractable sadly I bought a car from him and it has been an absolute nightmare. I don't believe I have ever experience such awful customer service in my life I regret the day I step foot in that dealership and even talked to Kenny Haynes I will never go back to that dealership again. you should learn from Oakridge Ford they much more friendlier and very attentive! More

Sales? Started looking to buy a new pick up drove around to different dealerships to look at the trucks available. Stopped twice at Courtesy Ford to look at Started looking to buy a new pick up drove around to different dealerships to look at the trucks available. Stopped twice at Courtesy Ford to look at a F150. Spent at least 20 -30 mins each visit to the dealership looking at the trucks on the lot. Not a single sales person came to talk to me. More

This is the first time I have had any dealings with this dealership and I was impressed by the sales representative Mark Laferty. I explained to him what I was looking for and he located and we made a deal dealership and I was impressed by the sales representative Mark Laferty. I explained to him what I was looking for and he located and we made a deal on the 2014 Explore I was looking for. Thanks Mark pleased with our purchase. More

I recieved an invitation from Courtesy to trade in my 2010 Ford Focus for a brand new car. I spoke with Mark first on the phone, and he was very helpful in setting up a time to meet with me that day to d 2010 Ford Focus for a brand new car. I spoke with Mark first on the phone, and he was very helpful in setting up a time to meet with me that day to discuss the offer and what we can do. I wasn't 100% sure what car I wanted, but he asked me the question '...what do you need in a car' which made me think I was still in the market for a Focus. I am vewry specific with my cars, and really like the look of the Focus' all in black. Mark catered to that need very well, and was able to find a car with my description quickly and effeciently. He was very polite, and great to work with. With his help I was able to get into my new Focus within a couple of weeks and when I first saw it I was amazed. It was perfect, and perfect is what I expect from my buying experience. Thanks for everything, Mark, and look forward to the new car experience you gave me! More