Country Hills Toyota

They don’t sell the vehicle on msrp rate Every vehicle they charge $3000 more than they other dealer before booking your vehicle try other dealer waiting more than the a year I found they are charging $30 they charge $3000 more than they other dealer before booking your vehicle try other dealer waiting more than the a year I found they are charging $3000 more on rav4 don’t buy from them More

These guys are crooks. I don’t recommend anyone going to this dealership. Find a different local dealership who is honest and upfront with everything. Country hills Toyot I don’t recommend anyone going to this dealership. Find a different local dealership who is honest and upfront with everything. Country hills Toyota are crooks and scammers 100%. The owner doesn’t like people “slandering” and being honest about his employees but hasn’t done anything to change the polices they follow here. Bunch of scammers. Owner should be arrested along with staff. More

As a loyal customer of Country Hills. I regret to say that, I have been there to buy a new winter tire from you. I reached there at o7:00AM. But your nonsense parts dealer makes me frustr I regret to say that, I have been there to buy a new winter tire from you. I reached there at o7:00AM. But your nonsense parts dealer makes me frustrated. His customer dealing was awful. He does not know how to talk to the customer. Is that way to say to the customer you know what is business? do you have a business? we have 10000 customers if we give discount how can we run the business?. Please arrange a customer service certificate for him. I have been there on 07:00, 2024-02-06 Anyway I bought new tires from Honda Airdrie at a good price. I been with you since 2011. More

As a loyal customer who has been purchasing and servicing vehicles at your dealership for over a decade, I regret to say that the level of customer service provided by the staff and service manager has been vehicles at your dealership for over a decade, I regret to say that the level of customer service provided by the staff and service manager has been consistently poor and disappointing. Purchased the Toyota genuine battery less than year ago for my truck and its dead, went for warranty at parts and they send me to service, went to service they again send me back to parts and again back to service. Several staff seemed uncertain and uninformed about the procedures and protocols necessary to assist customer effectively. They agreed to replace under warranty but must pay for testing the battery $50. Could understand why I must pay when it’s under warranty. My deep concern regarding the unprofessional behavior by the service manager when I tried to put the genuine concern about the quality of service provided, I was met with dismissiveness and lack of professionalism. Not only was my issue brushed aside but I also felt disrespected and undervalued as a customer. More

They do not follow their own maintenance guidelines. Go somewhere else and save yourself the headache. I have messaged both the Service Manager and the general Manager and haven't had a response yet. Go somewhere else and save yourself the headache. I have messaged both the Service Manager and the general Manager and haven't had a response yet. More

I just bought my first Toyota Rav 4 limited, the sales person Daniel lee and the staff was good. I like their service. I gave them 100 out 100 on everything. person Daniel lee and the staff was good. I like their service. I gave them 100 out 100 on everything. More

My 2022 Toyota Highlander XLE 42,800Km it's being held HOSTAGE since September 18, 2023 until I pay for their MISTAKE! Tony Wilgenbusch a service advisor and Schaan Silbernagel the service manager at Cou HOSTAGE since September 18, 2023 until I pay for their MISTAKE! Tony Wilgenbusch a service advisor and Schaan Silbernagel the service manager at Country Hills Toyota Dealership have refused to give me back my vehicle to fix it somewhere else unless I pay them $3059.00+tax the cost of removing the vehicle transmission which has been done on September 26, 2023 even though the vehicle has been there since September 18, 2023. Tony hadn’t checked the Toyota vehicle history records when he had received the vehicle on September 18, 2023 but he checked the Toyota repair records on September 26, 2023 at 16:00 EDT(14:00 MDT). Tony told me twice on the phone on September 19 and September 22 that: “the vehicle is still under Toyota manufacturing warranty and we are just waiting for Toyota response and it is just a matter of time until the vehicle gets fixed” They refused to install the used transmission that I had purchased and I was ready to give them the $3,059 which they asked for to install their used unwarranted transmission which cost 5,500+tax! More

Ryan was my salesperson and he was great. He is new in sales but was quick to find answers answers to any questions I had. Friendly, no pressure and even did delivery swap out right at my d He is new in sales but was quick to find answers answers to any questions I had. Friendly, no pressure and even did delivery swap out right at my door between old and new vehicle! More

Terrible service department. Rude service manager racist ! Need to train him better to handle costumer complaint . Accepted my car for service quoted time frame for service to be Rude service manager racist ! Need to train him better to handle costumer complaint . Accepted my car for service quoted time frame for service to be done (2-3hrs) but at the end of the day no service done! bad bad service! never apologized instead ask costumer to bring my car to other service provider or dealership! yes I will I have 4 cars am bringing them all there not only the service am transferring but my business as well. Do not give time frame that is not possible instead be honest its better to re schedule than letting client come for service and at the end of the day no service was done! Be professional enough!! wake up country hills Toyota!! More

My experience was terrible, and I would give them a negative rating if I could. Both the sales representative and the customer service manager provided zero assistance. It seems that due to the high de negative rating if I could. Both the sales representative and the customer service manager provided zero assistance. It seems that due to the high demand and limited supply, the dealership staff has forgotten about customer service entirely. I booked a RAV4 and paid a deposit of 1K in January. However, after that, no one bothered to contact me. When I tried reaching out to the salesperson, they replied the first two times, but when I called in July, they ignored my calls and didn't bother to respond to any messages. I decided to visit the Country Hills location and realized that even the manager's customer service was worse than zero. It appeared as if they didn't care whether I purchased a vehicle from their dealership or not. When I canceled my deal, the manager seemed happy about it. I'm not sure if the owner supports this type of customer service. The manager told me that people have been waiting for vehicles since 2021, but when I mentioned the poor presale customer service, he brushed it off, claiming their service team is good. I asked him if he thought their service team was better than their sales team. Overall, it was the worst experience, and in the future, I will avoid this dealership when buying a Toyota car, even if it means paying extra somewhere else. I hope that after 2-3 years when their business is affected, they will start caring about customer service. More