Colony Ford Lincoln

My husband's dream vehicle We are very pleased with this dealership. Our salesman Adrian Kilfeather was very professional and friendly and also the finance manager who writes th We are very pleased with this dealership. Our salesman Adrian Kilfeather was very professional and friendly and also the finance manager who writes the bill of sale. Not sure of his name. My husband Is very happy. Would recommend this dealership. More

Overall I have used Colony for the maintenance of 2 Lincolns and have always found them to be very friendly, knowledgeable and will go out of their way to ass I have used Colony for the maintenance of 2 Lincolns and have always found them to be very friendly, knowledgeable and will go out of their way to assist with a loaner vehicle or arrange a rental at their cost. In May, when the lease was coming due on my 2015 MKC in July, I spoke with Matthew Hall about the new, 2019 model. I placed an order and everything was explained to me in detail. The car was delivered from a factory order earlier than expected it was arranged that I could take delivery of it before the lease ended on the 2015. Delivery was made on July 9 and Matthew literally rolled out the red carpet. A very smooth transition from one vehicle to the other. More

Wow! Very satisfying experience Had a wonderful experience dealing with Rahul, Arvind and Brad. The entire process was extremely smooth, and felt very comfortable dealing with them. Had a wonderful experience dealing with Rahul, Arvind and Brad. The entire process was extremely smooth, and felt very comfortable dealing with them. I am so pleased that I have already referred a friend to them (with an advise to look nowhere else). Wish them and the dealership all the best. More

Amazing experience I went to a lot of dealerships to find the right car for me. I knew I wanted a ford but I had a terrible experience at another location. I am very hap I went to a lot of dealerships to find the right car for me. I knew I wanted a ford but I had a terrible experience at another location. I am very happy to say this was the best experience with car sales that I have received. I am recommending all my family and friends to this location with confidence in their honesty and respect towards potential buyers! 10/10 in my books. Mike Heberle made this purchase easy and his customer service is definitely a 5 star ! Thanks, I love my new explorer! More

Smoothest Experience I've ever had While I was prepared to thank Ryan for the amazing deal he gave me he beat me to saying we thank you so much for your business! I got my car within on While I was prepared to thank Ryan for the amazing deal he gave me he beat me to saying we thank you so much for your business! I got my car within one week of contacting the dealership and everything went so smooth and no hassles. I like driving my new ford explorer and it is exactly what I expected it to be. More

Was treated like a VIP It was a pleasure dealing with Rahul, Arvind, and Ali. they went above and beyond to look after me and my family. Have referred a friend already and w It was a pleasure dealing with Rahul, Arvind, and Ali. they went above and beyond to look after me and my family. Have referred a friend already and will continue to do so for as long as these three are with your company. More

Friendly sales staff and great selection of vehicles. The Colony sales team treated me like as if I was family and it was a great dealing with them. I love my new Lincoln MKZ The Colony sales team treated me like as if I was family and it was a great dealing with them. I love my new Lincoln MKZ More

Very painless This was probably the best experience I've had with purchasing a vehicle. I spoke to the dealer about what I need for the budget that I have. The c This was probably the best experience I've had with purchasing a vehicle. I spoke to the dealer about what I need for the budget that I have. The car rep was great the finance person was great as well! It was the most painless experience that I've had purchasing a vehicle. Would recommend More

Poor Service TERRIBLE EXPERIENCE: Bought a Ford F-150 in March, 2018 and there are already problems with the suspension. Took it to the dealer showed the problem t TERRIBLE EXPERIENCE: Bought a Ford F-150 in March, 2018 and there are already problems with the suspension. Took it to the dealer showed the problem to mechanic but he didn't have time to chase down the problem. Got a first available appointment 1 week later and left the truck at the dealership for all day. At the end of the Day, I was told to come back next week and leave the truck overnight because now they need to take apart the parts and narrow down the problem. I got bounced from service to sales department just to get a rental vehicle. Good sales staff but this dealer does not want anything to do with the vehicle when it comes to covering the warranty because the labour rates are much lower what FORD pays for warranty repairs. TERRIBLE EXPERIENCE AND WASTE OF TIME so far More

The absolute worst service team ever!! It's too bad that a family owned business has such poor service. The sales group does their job well, but be prepared for a major disappointment with It's too bad that a family owned business has such poor service. The sales group does their job well, but be prepared for a major disappointment with their service team. Their shop foreman (Hugh) doesn't have a clue about customer service. This behaviour extends to the technicians. The collision centre manager (Gary) is worse than Hugh (hard to believe but true). This guy doesn't care about anybody and is rude to most customers. The only saving grace with Colony's service team is their service advisors. Wendi Best is fantastic and it's too bad the terrible working conditions forced another great service advisor (Jody Belford) to walk out (you can find Jody at the Ford Lincoln dealership in Bolton). Getting a good deal on a vehicle purchase is a very minor part of the car buying experience and this is quickly forgotten when the service level is so bad that you are forced to go elsewhere for even an oil change. Speaking to the Kerr family doesn't do any good. They will listen to you and even apologize but nothing changes. More