Collingwood Hyundai

bait and switch... OMG responded to an ad on marketplace... and when I show up to pick it up, I'm told I have to buy a new one. Like stepping back in time... new building responded to an ad on marketplace... and when I show up to pick it up, I'm told I have to buy a new one. Like stepping back in time... new building old business practices.... Sad. More

Poor service and no help. Just went in to this place for the second time in 3 weeks for an engine light on. The previous time they would not fix my vehicle since it may or may Just went in to this place for the second time in 3 weeks for an engine light on. The previous time they would not fix my vehicle since it may or may not need the part replaced. Here I am again with same problem, not being able to drive my Tucson for the better part of 4 weeks. The advisor Nick dismissed my concerns and the inconvenience of coming back a 3rd time because they do not carry the part. He told me it was the luck of the draw that I keep running into problems. Wrong answer.... More

Amazing buying experience I would recommend anyone who is thinking of buying to head over and see Adam and Ryan. Both myself and a friend bought a Santa Fe with an excellent bu I would recommend anyone who is thinking of buying to head over and see Adam and Ryan. Both myself and a friend bought a Santa Fe with an excellent buying experience and price to boot. We were told upfront to buy a certain model due to incentives and were given an excellent price on our trade ins. My friend also has a young child and the whole team took him around to the different room, gave him a balloon and popcorn. We did try Baytown in Barrie but there was no wiggle room in the price and they were not kid friendly! We have 2 more friends now going to look at purchasing from Collingwood Hyundai! Thanks Adam, Ryan and Derek! More

Increasingly disappointed over time. I have had an Elan travel for the past 6 years. It has been at best a mediocre vehicle. The service we have had at Collingwood Hyundai was so bad we s I have had an Elan travel for the past 6 years. It has been at best a mediocre vehicle. The service we have had at Collingwood Hyundai was so bad we stopped using them after the second oil change. More recently my airbag light has remained on all the time. I did contact the dealership as there have been some airbag issues over the years with Hyundai. The service was actually not bad when I took it into be put on the scope (this is not meant to be a criticism of the front line staff). They said it was an internal sensor issue and the part would be $800 plus labour. My alternative was to drive without functioning airbags. The vehicle at the time had 79000km on it, well under the 100km warranty, but over the 5 year time frame. Contacting both Hyundai Canada and the Dealership provided no viable solutions. I would strongly suggest looking for another manufacturer and dealership. More

Unbelievably unimpressed with Hyundai Customer service It were possible to zero stars. I would.. Absolutely the worst customer service I have ever experienced. It is clear that Hyundai does not care abo It were possible to zero stars. I would.. Absolutely the worst customer service I have ever experienced. It is clear that Hyundai does not care about its customers, and wants nothing to do with them once they have their money. The details of my experience are as follows. I had the brakes and calipers on my 2014 Elantra repaired at the Hyundai Orillia dealership. When I first brought the car in, I was told that the car would need new brake pads, calipers and rotors. The service advisor informed me that the last break job done on the car was incorrect, so all of these parts needed to be replaced. This was quite surprising, and disappointing because the previous brake job was completed at Hyundai in Collingwood this past April; there was only 10,000km on the brakes. After receiving the news that we'd need to have the brakes done again, I spoke to Tge service manager at Collingwood about the situation. He contacted the Orillia Hyundai warranty department and I was assured that the entire cost of the repair, including labour, would be covered. Unfortunately, when I picked up the car, I was charged for the labour and was advised that I should request a reimbursement. After picking up the car, I made repeated calls to both the Collingwood and Orillia dealerships but neither are willing to take responsibility for this cost. In the meantime, my car has been back to the Orillia dealership because theoriginal cause for my bringing my car in was not addressed - seizing back brakes. Luckily that is now fixed but since picking up the car from thislatest repair the ride extremely uncomfortable (bumpy and vibrating. Since this time, I have contacted Hyundai Canada, who assured me that they would have you contact me. To date, this has not occurred, and is simply another example of the excruciatingly appalling customer service that I have received to date. The number of phone calls, un-returned voicemails and the trips I've had to make to To various dealerships does not represent the level of customer service that I, as a paid, warrantied customer, deserve. After my recent experience with, I can confidently state that I will not be doing business with Hyundai in the future. More

Happy Customer! I started servicing here a few years ago. I have always had a great experience at the dealership - service to sales. The service department has always I started servicing here a few years ago. I have always had a great experience at the dealership - service to sales. The service department has always taken the time to explain any necessary repairs and never pushed anything that wasn't required. They’ve always completed repairs/servicing by promised times and on budget. I liked the service so much (and friendly sales staff) that last year I bought two vehicles from them. I love my 2017 Santa Fe and Sonata, and I’m glad I bought here! More

Oil change turned into a new Tuson Went in for a oil change on our 2009 Santa He and ended buying a new 2017 Tuscon. Beautiful place with nice leathercouches, free coffee and donuts Went in for a oil change on our 2009 Santa He and ended buying a new 2017 Tuscon. Beautiful place with nice leathercouches, free coffee and donuts (a plus for my wife) and a big screen tv! Nice place to visit. More

Great Dealership and See for Yourself! Simplely a great dealership. Overall a great sales team and great service department. Phil Walker (Phil Walker Ford -Barrie Ford) has always dealt wit Simplely a great dealership. Overall a great sales team and great service department. Phil Walker (Phil Walker Ford -Barrie Ford) has always dealt with us with the upmost honesty and professionalism! Sincerely, Lifelong customer. More

Watch what you pay for. Went in for a FREE OIL CHANGE..............turned out to cost me 1000.00. First of all my apt for 1:00 for a free oil change was terribly late. In Went in for a FREE OIL CHANGE..............turned out to cost me 1000.00. First of all my apt for 1:00 for a free oil change was terribly late. In the mean time, I was told my Tuscan needed a service done on it which would be around 300.00. So we agreed, The Service manager said why don't I give you a car, you go home and we will call you later. Go home , get a call the car need new brakes, ok , we get new brakes. Went back to pick up car and cost me 1000.00. This bothered me for some time, and I must say I was a bit slow in responding, but I went and checked out my paperwork, and guess what, I had the same maintenance job done 15 mths prior and I had paper work showing my brakes were good. Now how do they get away with this. Phoned the owner, said we had to take it up with the manager of service. He could not care less. they got their money. I even phoned Head Office and explained the situation and they said they would contact Collingwood, but does not mean they will do anything..DiD NOT HEAR FROM THEM. So now we take our Hyundai elsewhere for service and I have shown a couple of places my documentation, and they even said it did not look right. The car had around 42,000 km on it, like new and is a 2014.. I even told the guy that I could find no difference on the brakes. He did not care. NEVER , NEVER, will I go back their again. I could go on and on, but Just beware. If you need an oil change, don't let them try and tell you , you need other things done to your car unless you are absolutely sure. More

Wonderful buying experience, great car I am totally impressed with my new Tucson. Workmanship and attention to detail continues to delight! Buying a new vehicle can be intimidating. My ex I am totally impressed with my new Tucson. Workmanship and attention to detail continues to delight! Buying a new vehicle can be intimidating. My experience with Collingwood Hyundai was first rate, a pleasant experience, no surprises and as easy as buying a quart of milk. Keep it up guys and my vehicles will always be Hyundai! More