Cochrane Dodge Chrysler Jeep

Cochrane Dodge....Trusted Sales and Service! I bought my first Jeep from Cochrane Dodge almost 4 years ago and at that time, I have to say that the sales and service were one of the worst I've ha I bought my first Jeep from Cochrane Dodge almost 4 years ago and at that time, I have to say that the sales and service were one of the worst I've had to deal with. A few months into my purchase I had warranty issues with my Jeep and when Jason Whitfield began as service manager, I saw Cochrane Dodge in a different light! It went from the service department not knowing my name and my issues not being addressed to a place where I now know many of the staff in all departments on a first name basis. Jason worked directly with me to make sure that my issues were always dealt and I always left feeling like I was an important customer. If it wasn't for Jason and his staff in the service department, such as Jeff Ulmer, I wouldn't have continued to seek service for my Jeep at this dealership. It's been 4 years and we have now bought our last 3 vehicles from this dealership, including our most recent purchase with Jeff's help. Service works with you to get the service you need without breaking the bank and sales will work with you to get you into a vehicle that you like and can afford. There is not a person at this dealership that hasn't made an impression; parts, finance, and the shuttle service are all staffed with wonderful people. If you want to deal with friendly, competent, and honest staff for all your vehicle needs, I would recommend Cochrane Dodge! More

Good salesperson, not pleased with service dept. Purchased 2014 Dodge Caravan and up until 30,000 km/2 years everything was fine. Service tech tried to say my brakes were "pulsating" and would requir Purchased 2014 Dodge Caravan and up until 30,000 km/2 years everything was fine. Service tech tried to say my brakes were "pulsating" and would require a $450+ repair to machine the rotors. When I questioned how this could happen, I was told "it might be the way you drive." Never felt any pulsation and why would I remove material from supposedly warped rotors rather than replacing the rotors and pads with quality aftermarket parts that came with a warranty. I've owned several new vehicles and never had to face costly brake repairs with under 30,000 km or 2 years on the vehicle. Contacted Cochrane Dodge Service Manager and Chrysler Canada with no reply from dealership and Chrysler just threw their hands up in the air. Took van to an independent mechanic who took my van for a test drive and free inspection and he found nothing wrong with the brakes, pads or rotors. Be aware of the "pulsation" in the brakes ploy and take your vehicle to a trustworthy mechanic for a 2nd opinion. Avoided unwarranted expensive repairs as well as unnecessarily removing material from my rotors. Extremely frustrating and disappointing experience despite an overall pleasant buying experience. Buyer beware. More

Helpful and accommodating The service crew was very helpful at getting our truck back on the road. They were able to access parts quickly. They were very thorough and knowledg The service crew was very helpful at getting our truck back on the road. They were able to access parts quickly. They were very thorough and knowledgeable. More

Excellent service. Pleasant overall experience. Made the trip from out of town and everything was ready to go when I got there. Extremely friendly, no pressure sales sta Pleasant overall experience. Made the trip from out of town and everything was ready to go when I got there. Extremely friendly, no pressure sales staff. Would make the trip again. More

Excellent sales service start to finish My fiancé and I just purchased a new Wrangler Rubicon and 6 months prior purchased a Grand Cherokee from Cochrane Dodge. Both times we had dealt with My fiancé and I just purchased a new Wrangler Rubicon and 6 months prior purchased a Grand Cherokee from Cochrane Dodge. Both times we had dealt with Jamie in Sales and Tony in Finance. Both of these guys were excellent to deal with, thorough, and despite not much being around for exactly what we wanted, managed to find them both efficiently without giving up or letting us down. Couldn't be happier with our experiences and look forward to dealing with these guys and the dealership as a whole in the future. More

Great experience on tire purchase I recently visited Cochrane Dodge when purchasing winter tires. MIke was extremely helpful, and gave great advice. I've been all over looking for the I recently visited Cochrane Dodge when purchasing winter tires. MIke was extremely helpful, and gave great advice. I've been all over looking for the best price on the best tires, and found it here! Not only did I get a great price, but some excellent "no bull" knowledge. I'll be coming back for sure. More

Excellent service team My check engine light came on, went in for service at multiple other dealer ships, the engine would be turned off but then would come back after a few My check engine light came on, went in for service at multiple other dealer ships, the engine would be turned off but then would come back after a few days. I spoke with a technician who was very helpful, he listened and answered all of my questions. The technician was very friendly and fixed my concern very quickly with the exception of having to wait a day for the part to arrive. The repair was made and haven't had the issue since. More

Excellent Service - Mike Mowat We own two Chrysler products :Dodge 3500 and a Jeep Grand Cherokee (both diesel). Over the past number of years we have had everything from general ma We own two Chrysler products :Dodge 3500 and a Jeep Grand Cherokee (both diesel). Over the past number of years we have had everything from general maintenance to major repairs done. On one instance we had a seized glow plug in the Jeep, and Mike was relentless in solving the stubborn problem. He simply would not give up! Mike is our " go to guy" when we have any issues with our vehicles. He has never let us down......thumbs up Mike! More

Service I met Michelle Minogue through a common friend., I let her know I was looking for a use vehicle for the winter. She ask that I drop by the dealership I met Michelle Minogue through a common friend., I let her know I was looking for a use vehicle for the winter. She ask that I drop by the dealership to see if they could look after me. I was very happy to have dealt with them, I felt that my needs were being looked after through the whole process. Thanks Michelle I will recommend you to other people. More

Customer Service Wow.....what a great experience; Kelli-Ann knows her stuff this is a lady that enjoys her job & speaks the Dodge language. She is a credit to Cochrane Wow.....what a great experience; Kelli-Ann knows her stuff this is a lady that enjoys her job & speaks the Dodge language. She is a credit to Cochrane Dodge.....! More