Clarington Hyundai

service department lacks integrity Service department lacks the ability to comprehend customers needs. Given this dealership many opportunities to prove me wrong and unfortunately they Service department lacks the ability to comprehend customers needs. Given this dealership many opportunities to prove me wrong and unfortunately they never have. Numerous discussion with service manger has failed to improve service levels. More

They tried to rip us off My wife bought a new Santa Fe June 2012 from Clarington Hyndai, we went back March 24, 2017 to trade it in and buy a 2017, they offered her $4,000.00 My wife bought a new Santa Fe June 2012 from Clarington Hyndai, we went back March 24, 2017 to trade it in and buy a 2017, they offered her $4,000.00 for her vehicle, it is 5 yrs, old and has 115,246 km, she says no, so then they offer $6,000.00, she says no and leaves, she goes and waits in the car for me, so just before I leave, they say to me okay we will give you $9,800.00, so I said I will have to ask my wife it is her vehicle, and she is buying the new one, I drive an F150 so this was for her, she said no way, if they had of made the right offer to start with and not try to steal her money we where ready to sign and buy that day, pretty xxxxty experience considering we when back to buy a second vehicle from them and they thought we would settle for $4,000.00, when within 10 minutes they had the amount up to $9,800.00, she will not deal with them again, we will find a different Dealer, She now knows why these car sales men get branded as xxxxxxxx and thieves, the guy we dealt with is Andrew so beware. over all bad experience go find a different dealer. More

Steve is now my bestie #purpleelantra I am not a car person. I don't know cars. I decided I liked the look of the elantra and I found an affordable one with good kilometers online at Cla I am not a car person. I don't know cars. I decided I liked the look of the elantra and I found an affordable one with good kilometers online at Clarington Hyundai so I called ahead and asked to come in for a test drive. When I arrived, I walked into a non-intimidating atmosphere and was introduced to Steve who was going to help me with the Elantra I was asking about. Steve was professional, patient and a lot of fun to work with. I really appreciated his style of service. He answered all of my questions candidly and I was confident that he knew what he was talking about. Most importantly, he wasn't pushy. After my test drive and a little bit of negotiating back and forth, we shook hands and took a winning picture together in front of my new car (he was a really good sport!). I have since picked up the vehicle. It was beautifully cleaned and felt like new. Steve has assured me I can call him anytime I have any questions or concerns about the car. So far, so good; but I feel good believing that the support will be there should I need it. Thanks Steve (and Geoff!) at Clarington Hyundai. I truly enjoyed my experience with you. I would recommend anyone to your location. More

Service Department needs an overhaul We've purchased three cars through this dealership. While I can understand the positive reviews of the sales side(our experience has been overwhel We've purchased three cars through this dealership. While I can understand the positive reviews of the sales side(our experience has been overwhelmingly positive), we found there to be a large performance gap between sales and service departments. Service is miles behind in terms of attentiveness and thinking about the customer. Whether it was lacking of the basic ability to contact us when accessories we ordered arrived (hey, have you heard of email...or even the phone? How about an automated system?), or having appointments that were booked and noted in OUR calendar only to show up and there to be no record of it - very odd, and even a THREE hour wait for an early morning scheduled oil change - not telling my wife that they were down a mechanic and that maybe she should come back later...really? Come on. THAT'S customer service? These are a few of the tales over the years and there was little improvement over time. While there were some moments of competence I have to say our overwhelming impression is a negative one. A stark contrast to the sale pros. It actually made me move away from the brand this last purchase. I still think Hyundai cars are a fantastic value, but this dealership doesn't reinforce it with good customer relations skills on the Service side of the business. I'd look elsewhere for your service needs if at all possible. More

Superior Customer Service When we were ready to purchase our 2nd vehicle we did not hesitate to back to Hyundai in Bowmanville. Ken Pauze recognized us immediately and provide When we were ready to purchase our 2nd vehicle we did not hesitate to back to Hyundai in Bowmanville. Ken Pauze recognized us immediately and provided us with Superior Service. Ken was knowledgeable, friendly and continued to followup with us to ensure our satisfaction. This dealership is exceptional to deal with, they are extremely friendly, not pushy and do not pressure you into a purchase. We would recommend Hyundai to anyone who is looking to purchase a vehicle. Thank you Ken and the excellent employees at Hyundai Bowmanville for making our new purchase easy and streamless !!!! More

Good place to purchase a vehicle We purchased a used Santa Fe and were treated as if we were buying a new one. Ken Pauze was our sales person and was very friendly and helpful. Ken w We purchased a used Santa Fe and were treated as if we were buying a new one. Ken Pauze was our sales person and was very friendly and helpful. Ken was always prompt to answer our questions, as well as making sure we were happy with our purchase . Others we talked with were also friendly and helpful. We would not hesitate to go back . More

First car Back in January I went to Hyundai bowmanville with my mom because she had bought her car there, I wasn't planning on buying a car that day had only re Back in January I went to Hyundai bowmanville with my mom because she had bought her car there, I wasn't planning on buying a car that day had only really looked a one other place but Patrick sat us down told me all about the deal and rates and plans took me out on a test drive and even after saying I still didn't want to buy a car that day about 30 minutes later I signed papers for a 2016 Elantra! I got a great deal and left very happy and excited! More

Great experience from start to finish! We recently bought a 2017 Elantra. Ken was great to work with. He was knowledgeable, friendly and straight forward. He kept in contact throughout a We recently bought a 2017 Elantra. Ken was great to work with. He was knowledgeable, friendly and straight forward. He kept in contact throughout and made it a fantastic overall experience. Michelle in the Finance office was excellent. We will definitely be purchasing our next vehicle from Ken. I would recommend him to anyone. Thanks-Love my new Elantra! More

Friendly Staff, Honest negotiations - Great experience We dealt with Ken Pauze. Ken was excellent! We walked in knowing what model we wanted, Ken was quite knowledgable about the product and the options, We dealt with Ken Pauze. Ken was excellent! We walked in knowing what model we wanted, Ken was quite knowledgable about the product and the options, and helped us find the perfect SUV for us. Will buy another car from Ken when we need a car next. Excellent job keep up the good work! More