Clarington Hyundai

Fantastic experience, gave me everything I asked for and more! All staff treated me with kindness and respect, made the process super easy. All around great experience more! All staff treated me with kindness and respect, made the process super easy. All around great experience More

The Service team is friendly, that is where my praise stops. I have my tires stored with them and they said it would be 4 weeks before we could get them installed (they are already mounted on rims), tota stops. I have my tires stored with them and they said it would be 4 weeks before we could get them installed (they are already mounted on rims), totally unacceptable. I changed the tires in my driveway in the snow after picking up the tires at the dealership. It took 45 minutes for me to pick up the tires since all the service advisors were with customers, on the phone, or just nowhere to be found. I've also been here for simple oil changes which last anywhere from 2-4 hours (with an appointment) The last and final straw leading to this review is while swapping the tires in my driveway, I discovered the wrong lug nuts had been installed on the summer rim/tires and we're nowhere near the torque specs required. They used the tapered lug nuts instead of the flat lug nuts to match the profile of the rim. Totally amateur and 100% unacceptable. I dread going here for service. More

Grant was so helpful in finding me a car that fit my budget as well as my wants/needs! budget as well as my wants/needs! More

Called them today they got me in Immediately. I had my car back within a few hours. Amazing experience and and thank you to Amir for the great customer service. I had my car back within a few hours. Amazing experience and and thank you to Amir for the great customer service. More

Great assistance from the team. Made the experience very pleasant and professional. Thank you Grant. Made the experience very pleasant and professional. Thank you Grant. More

Please ensure that you review any sales agreement carefully. My recent experience highlighted that this dealership enhances the cost by adding a $599.00 administration fee, and a bizarre “protection” carefully. My recent experience highlighted that this dealership enhances the cost by adding a $599.00 administration fee, and a bizarre “protection” fee of $1667.00 which they claim is for a 3 year platinum membership for the dealership…NOT anything I requested. Add to that an unfathomable way of calculation HST which included paying HST on the air conditioning tax…a tax upon a tax. When I started asking too many questions I was notified the car was “sold”. Not an invitation to buy another as clearly they don’t like customers reviewing the invoice too closely. Buyer beware at this dealership. More

Dan Scappaticci and the Clarington Hyundai team made car shopping a very pleasant experience. I purchased a 2022 Elantra for my wife's Birthday and enjoyed maximum trade in value for our previous car. They shopping a very pleasant experience. I purchased a 2022 Elantra for my wife's Birthday and enjoyed maximum trade in value for our previous car. They offered a great warranty and great price on the vehicle. Dan was especially integral in walking me through the process ending in a surprise Birthday gift for my wife. I highly recommend Dan Scappaticci and the great team at Clarington Hyundai. More

Previously owning a 2022 Elantra [accident involved] I viewed numerous Hyundai dealerships for a newer Elantra Hybrid and learned that this dealership had one in stock. Great! Came in person and spoke wit viewed numerous Hyundai dealerships for a newer Elantra Hybrid and learned that this dealership had one in stock. Great! Came in person and spoke with Grant Palmer who was easy to deal with overall however when it came to the cost of the vehicle there was a ridiculous amount of unnecessary add-ons that pushed the cost almost $2000-3000 over MSRP. For instance, $200 for nitrogen, $200 for wheel locks, $200 for floor mats, $600 admin fee, $1000 for the “Platinum Protection Autoplus” which included warranty for the fobs, tires, and VIN etching. I absolutely did not want any of these add-ons but was advised by Grant that it was impossible to remove any of these INCLUDING the platinum protection. They were unwilling to work with the customer and, from my perspective, really only cared about maximizing whatever profits they could make. Initially I walked out & viewed numerous other dealerships however very few had a Hybrid in stock. While looking around I got an email from Brooklin Fodor of Clarington Hyundai that said if you bought a new car during the next few days then free winter tires would be included with the vehicle. Cool! Contacted Grant again, tried to work on the price or have at least anything useful added to the deal to make the ridiculous markups worth my money and was told he’d try to get some oil changes added in. I mentioned the winter tire deal too and he said he’d look into it. It didn’t take long for him to let me know that they weren’t willing to add anything to this deal and would not budge on any of the markups.. seriously? Well, okay at least I was assured by Grant that winter tires would still be added to the deal free of charge. Made my way to the dealership as soon as possible and met with Grant to finalize the deal as my rental was to be returned soon and I didn’t have much of a choice. Grant then transferred me to the financial manager Alicia Buschert, who was also okay to deal with at the start. Paperwork seemed to be right however prior to signing I noticed that the $500 Loyalty Discount for previously having a Hyundai which Grant initially stated would be included was not listed on the Purchase Agreement. I spoke to Grant who assured me that it would be added so I signed the paperwork and left the dealership. Surprise, surprise only a little while later Grant contacted me and let me know that I’d have to choose between the free winter tires or the loyalty discount and that I absolutely could not have both. At this point I’m ready to just get the car and get it over with so I opted for the discount. Returned the next day to pick up the car and met with the same people. No issues this time and after some paperwork I left with the car. When at home I reviewed the paperwork and saw that for the “Platinum Protection Autoplus” package there was a termination clause that said that I could terminate for a full refund within 30 days of purchase. Weird how that wasn’t mentioned, huh? Immediately contacted Alicia and requested a termination request form so I could begin that process however it took numerous emails for her to get back to me. When she did she was less than helpful only letting me know that they don’t have the forms at the dealership and that I’d have to contact a general manager.. when asked for the general managers email only their first names were provided. Thanks. Looked up the general managers on their website and emailed both Ian Hodgson and Kyle Riggs. Kyle got back to me fairly quickly and ultimately did do a great job processing the termination along with getting me a full refund for the $1100. Overall the entire buying process was quick and they did give me the car I wanted. However if you have time to wait I’d recommend looking at other dealerships who don’t try to gouge customers with unnecessary fees and add-ons or continually mislead them with offers only for it to be revoked. More

Very professional and friendly Andrew was amazing salesperson and answered all my questions highly recommend him to anyone looking for a vehicle salesperson and answered all my questions highly recommend him to anyone looking for a vehicle More

We came to search for a reasonable vehicle and we walked out with Elantra. Customer service was pleasant and quick to help. We finalized with Andrew Scott, he was knowledgeable in providing detail of the ca out with Elantra. Customer service was pleasant and quick to help. We finalized with Andrew Scott, he was knowledgeable in providing detail of the car, including the service for maintenance. We are happy customers so far! More