Clarington Hyundai

Short version: I was offered a $20 credit "on my account" in exchange for giving a good review to my salesperson so he could win some internal Hyundai best-of competition. Gave the good review, showed up for in exchange for giving a good review to my salesperson so he could win some internal Hyundai best-of competition. Gave the good review, showed up for a service, and - no credit. Wrote an email to the manager regarding all of the above, and he sent back a snarky response essentially indicating he didn't believe me. I responded with a screenshot of the unpublished number from their establishment that called me, then another manager of some sort called me and offered me yet another credit to NOT leave this review. Long version: Salesperson was Andrew Scott. I wanted to test drive a new 2023 Elantra and so I drove an hour to their location. I test drove the car, and being as I liked it, I decided to make a purchase. New cars are not readily available. I was prepared to wait, but Andrew gave me the hard sell on a 2021 Elantra - for about the same price as a new one except with 60,000 KM. I remained firm on a new one. The rest of the experience was about what you'd expect - Andrew and the finance person, Alicia Buschert, threw all sorts of extra stuff to buy at me. They DID get me on an extended warranty, I'm sad to say. A few months pass, and I get my car. Go to pick it up, another just OK sales experience. I'm told all about the "bottomless washer fluid" and how every time I come in for service they fill the bottle. A few weeks pass, and I start getting emails to review my salesperson. I don't have any feelings either way so I ignore the emails. Then, I get a call from someone identifying himself as a sales manager. He explains that Andrew's in the running for some internal Hyundai "best" salesperson something-or-other, and he just needs a couple more five-star reviews to get there. I explained I had no strong feeling in that direction and wasn't going to fill the survey. I was then offered a $20 credit in return for a positive review. This credit was supposedly going on my account and could be used for service, merchandise, whatever. I agreed (I know, I know) and gave a positive review. Fast forward six months later and I go for service. Another middling customer service experience, except - no credit. Nothing. I'm pretty upset, and go to my car to check my "bottomless" windshield washer fluid - nothing. Also, my service interval in the vehicle wasn't reset, and despite some hanging thing on my rear mirror indicating that all my settings had been returned to standard, all my mirrors were messed up. In addition, my service sticker is scheduled for 3 months or 6000 KM instead of the 6 months, 8000 KM indicated in the manual and my Hyundai BlueLink. Good try, guys. So, I write the manager Rob Fodor (who I assume was the same guy who offered me the credit I never got) and he wrote back basically indicating he didn't think what I said "added up," and punted me to Kyle Riggs. I was pretty incensed, so I wrote the full version of my story and sent a screenshot of the alternate, not published phone number whoever it was called me from. I also pointed out - how would I know about some internal Hyundai contest if I didn't get told about it? Kyle called me and was trying to get me to play ball in order to not leave a truthful review. So, he offered another credit. Why would I believe you? You people already didn't give me my last so-called credit, why would I take a new one? Besides, how underhanded is it to pay someone to get a good review or avoid a negative one? I indicated I didn't want another credit, I'd rather leave an honest review online. He offered to just send me the $20, or put a larger credit toward my "next service." Literally so desperate for me not to tell my story that he'd presumably etransfer me money? Not sure if you reading this care, but this dealership is populated with unscrupulous people, as well as a completely - if not slightly below - average sales and service experience. More

Peter El-Far provided exceptional service and guidance with the purchase of our new vehicle. He was honest in the vehicle delivery time. He was engaging and willing to work with our needs. Overall the sta with the purchase of our new vehicle. He was honest in the vehicle delivery time. He was engaging and willing to work with our needs. Overall the staff were amazing. I would definitely recommend requesting an appointment with Peter. More

We own two cars, both are Hyundais purchased at Clarington Hyundai. Our 2013 Elantra , bought 10 years ago, & our Tucson, bought 6 years ago.Both cars have been serviced only at Clarington Hyundai. Clarington Hyundai. Our 2013 Elantra , bought 10 years ago, & our Tucson, bought 6 years ago.Both cars have been serviced only at Clarington Hyundai.Service has always beenexcellent & no complaints. More

unethical and dishonest in own commitment, misleading customers with wrong and incomplete information, not trustworthy at all customers with wrong and incomplete information, not trustworthy at all More

This dealership is a joke. I came in to pick up my car last week and I hadn't noticed that they added warranty(Alicia Buschert) onto the contract that I didn't see originally. I came in to pick up my car last week and I hadn't noticed that they added warranty(Alicia Buschert) onto the contract that I didn't see originally. They took it off and when they presented the new contract my trade in was lowered. They offered me 30,500 for my car and then after them explaining the warranty is part of the price, they had also changed the trade in amount from 30500 to 27000 and when I questioned, they tried saying how that is what they offered. Christine Meredith and Kyle Riggs stated this is what was said. I stated I would never had accepted the deal and that was it. Deal gone south. I have never ever had a dealership try this crap and they should be charged for fraud in my opinion..run away from them....... More

Friendly, knowledgeable staff and the team took the time to make sure I ended up with the car I really wanted. Highly recommend!! to make sure I ended up with the car I really wanted. Highly recommend!! More

Grant has been a wonderful, friendly ,and energetic salesman. He's ready to help in any way possible. Andrew in finance went above and beyond. I love my new Elantra. These gentlemen listened carefully salesman. He's ready to help in any way possible. Andrew in finance went above and beyond. I love my new Elantra. These gentlemen listened carefully to my desires and truly fulfilled my wishes. I highly recommend this Hyundai dealership. Fast, efficient,and caring! More

We were looking for a hybrid car and we are happy to get it and it was thanks to Grant that we were able to make the decision to buy it because from the first contact with Grant it was a truly wonderful exp it and it was thanks to Grant that we were able to make the decision to buy it because from the first contact with Grant it was a truly wonderful experience. Grant is an excellent person and he does his job of offering the best option for his client with respect, responsibility, enthusiasm and empathy. We ask that you congratulate him and recognize his work as he is a very important part of the dealership since he contributes a lot with an assertive attitude when carrying out his work. At all times he has been kind, warm and extremely interested in following up on our concerns as clients. We will not hesitate to highly recommend the dealership as a car agency that stands out for its close relationship with the client, helping to find what clients want. Thank you Grant, keep it up and you will go a long way because your attitude and knowing how to work as a team distinguishes you. More