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Charlesglen Toyota

Calgary, AB

4.8
1,488 Reviews
A new car is only the start of the celebration at Charlesglen Toyota. Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time. We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day. In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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7687 110 Ave NW

Calgary, AB

T3R 1R8

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Showing 1,488 reviews

July 18, 2017

Very Personable Really enjoyed working with Tyler Medland. I was looking for a specific used Rav 4 and Tyler worked very diligently for months in an attempt to find More

by Guy RC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Medland
Aug 22, 2017 -

Charlesglen Toyota responded

Thank you so much for sharing your review of Tyler Medland, and your experience with us! We look forward to having you as a loyal Charlesglen customer for years to come!

July 14, 2017

Aggressive and not respectful person. Not worth it. If you don't like your job don't do it. Stephen convinced me to come to try a vehicle although I told him over the phone that it is expensive. Then wh More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Ryan Slaney, Kurt Scheuerman, Stephen Chan
Jul 14, 2017 -

Charlesglen Toyota responded

Mostafa, we’ve been trying to work with you on a suitable vehicle that fits into what you’ve budgeted for since February of this year. With emotion aside, you’d contacted our top Product Advisor, both in customer satisfaction and sales volume, Stephen Chan requesting to see our Matrix AWD. At this point we’d set aside a reservation on Thursday July 13th for a private viewing and potential test drive. We price our vehicles very aggressively with a strategy called “Market Based Pricing” which means its priced to sell very near or at that price, and must pass a vigorous inspection as well. During your visit we informed you that an offer of $5,000 less than our selling price was not suitable based on the market, at which point you become both verbally and physically aggressive. Like most good businesses we have ZERO tolerance for this type of behavior at our dealership and kindly asked you to leave our premises prior to additional authorities being advised. We’re saddened that things didn’t work out as you’d planned; however, we trust you’ll find suitable transportation elsewhere. All the best as you move forward.

Jul 19, 2017 -

Moe responded

Setting aside the pricing and the strategy behind that, I have no idea why you felt insulted when I stood up to leave when I found the discussion was going no where, at that time you told me you do not want my business to show that you are the one that ended the meeting first. I turned to Stephen and told him that this is the third time he invites me to come with no outcome and he is wasting my time; at that time you said that I'm wasting my time and you "DON"T WANT MY BUSINESS" I said "Thank you for letting me know that you do not want my business", may be that is considered "becoming both verbally and physically aggressive" to you? And for the record, I did not ask to see the vehicle I was inquiring about it only over the phone. Stephen mentioned that every used car is different and it is better to come and see it, although I mentioned to him it is pricey. Thank you for wishing me to find a suitable transportation because I just found it today. To be fair and for the record I have been dealing with your service department for several years and I had no problem what so ever with them and found them great to do business with. Thank you.

July 10, 2017

No Pressure, Friendly sales First time looking at Toyotas. With the no pressure friendly sales representative it was an easy decision and purchase. My used RAV4 will last me fo More

by Christine T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hala Saaid, Kerri Hope, Kyle Beattie
Jul 12, 2017 -

Charlesglen Toyota responded

Christine, thank you so much for sharing your review and experience with us! We are so glad that our team was able to exceed your expectations and we look forward to serving you for years to come!

July 07, 2017

excellent Again I wish to give kudos to Dan Wilson and the service people at Charles Glen Toyota. Dan listens to what I have to say, believes what I have to s More

by happycamper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Wilson
Jul 12, 2017 -

Charlesglen Toyota responded

Thank you for sharing your review of Dan and our Service team, we look forward to serving you for years to come!

July 02, 2017

Very friendly staff It was our first experience with this dealership and was great we'll definitely recommend this dealership for car shopping thx everyone who helped us More

by Anil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Keong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark/Harris , Harris Kok, Kerri Hope
Jul 03, 2017 -

Charlesglen Toyota responded

Thank you for sharing your review with us! We hope to earn your business as loyal Charlesglen customers for years to come!

June 29, 2017

I will only go to Charlesglen Toyota I have now leased 3 new cars from Chalesglen Toyota and I will never go anywhere else. The customer service I have received has always been amazing! I More

by Jennifer Burgess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harris Kok, Jim McAlorum
Jun 29, 2017 -

Charlesglen Toyota responded

Thank you for sharing your review with us, we are so glad to have you as a loyal Charlesglen customer! We look forward to serving you for years to come!

June 29, 2017

My experience with Charlesglen Toyota was amazing! I purchased my Honda Odyssey from Charlesglen Toyota the same day I test drove it. My product advisor was Sam Tahan - amazing gentlemen. I appreciat More

by Femi Ajayi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mardones-Ojeda, Sam Tahan
Jun 29, 2017 -

Charlesglen Toyota responded

Thank you for sharing your review and experience with Sam! We are so glad that our team was able to exceed your expectations and we look forward to serving you for years to come!

June 28, 2017

Charlesglen my Dealership I am happy to pick my used Mercedes. Enjoyed working with Hala Saaid, who sold me my Tundra, and the Mercedes. Did a great job in explaining how every More

by anwar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hala Saaid, Jim McAlorum
Jun 28, 2017 -

Charlesglen Toyota responded

Thank you so much for sharing your review with us and for being a loyal Charlesglen customer! We look forward to serving you again in the future!

June 21, 2017

Great help in buying a car from abroad I worked with Sean Nixon to find and decide upon a new RAV4 Hybrid during our recent move from Boston. My intial correspondence was all by phone and e More

by Alyson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerri Hope, Sean Nixon
Jun 23, 2017 -

Charlesglen Toyota responded

Alyson, thank you for sharing your review and experience with us! We are so glad that Kerri and Sean were able to exceed your expectations and we look forward to seeing you for your first Service appointment!

June 19, 2017

Focused on Great Customer Service Everyone was very helpful and you can tell they thrive on providing a great customer experience. Everyone was very friendly and helpful, and accommod More

by ScottyW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Nixon, Mitch Henry, Wesley Simpson, Chelan Beach, Kyle Beattie
Jun 19, 2017 -

Charlesglen Toyota responded

We are so happy that our team has provided you with the customer experience we are known for. We hope you enjoy your new ride and wish you happy motoring! Thank you for taking the time to share your experience with us.

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