Charlesglen Toyota

New vehicle, great experience! The entire process of buying our vehicle at Charlesglen Toyota has been wonderful. All of the people that helped us to find and purchase our van, John The entire process of buying our vehicle at Charlesglen Toyota has been wonderful. All of the people that helped us to find and purchase our van, Johnathan (sales), Kerri (financing) and Jim (delivery), went above and beyond in helping us. We look forward to working with this dealership again in the future More

Continuing contentment with Charlesglen Toyota I just traded in my 13 year old Sienna. That car was purchased at Charlesglen back in 2004 by my husband and I, but I was the primary driver. It took I just traded in my 13 year old Sienna. That car was purchased at Charlesglen back in 2004 by my husband and I, but I was the primary driver. It took our family on many trips and gave us great memories. My late husband believed in taking care of a vehicle and Charlesglen made the servicing easy for us and me. The service personnel and the shuttle drivers all go beyond good customer service to friendly, supportive and efficient attitudes. This time, my son joined me to choose a new vehicle and our experience continued to be great. From searching with Mike Loritz in Sales to Jim helping us with the new electronics and the staff in finance, the experience was top notch. Toyota vehicles are so familiar to Charlesglen staff, but still they dealt with our questions and needs with patience and focused on serving us with excellence. I am more than happy to think about the next journeys with my new Sienna and the confidence that I feel in Charlesglen helping me to care for it. More

Chareslglen is Excellent!! Mitchell henry the product advisor was great in helping me select my new Tacoma. Jim in Delivery and Wes in Finance office were both first class. My e Mitchell henry the product advisor was great in helping me select my new Tacoma. Jim in Delivery and Wes in Finance office were both first class. My experience with Charlesglen Toyota was simply amazing !! More

First Car Purchase I was super happy with every person i interacted with at Charlesglen. Tyler was great and made the process so so easy. I'm so happy with my car and ty I was super happy with every person i interacted with at Charlesglen. Tyler was great and made the process so so easy. I'm so happy with my car and tyler really took time to listen to what I wanted and make sure he found the right fit!! The financing department did a great job, and the pickup process was extremely easy. I had visited other dealerships and left unsatisfied, but tyler was easy to deal with and enjoyable start to finish More

Best dealership ever! Charlesglen Toyota is an amazing place to shop for a new car. All the members of staff I dealt with were friendly and professional. My product advisor Charlesglen Toyota is an amazing place to shop for a new car. All the members of staff I dealt with were friendly and professional. My product advisor Tyler Medland did a great job of helping to find the best Toyota for me, with no pressure whatsoever. He answered all my questions quickly and completely, making the buying process go along very smoothly. I was also impressed by Charlesglen Toyota's facilities, they must be seen to be believed. More

Best customer service ever at any dealership or any business Having been in sales myself for over 40 years I have great respect for the way Tyler, Phil and Jim handled our purchase. All three are extremely profe Having been in sales myself for over 40 years I have great respect for the way Tyler, Phil and Jim handled our purchase. All three are extremely professional, polite, courteous and knowledgable. At no time did we feel pressured to purchase anything we didn't want. Our product advisor, Tyler, answered all our question regarding the vehicle without a lot of extraneous details and at the same time gave us a lot of information regarding the operation of the vehicle and the many options available but without all the up sell hype so prevalent today. Great job Tyler. Thanks! When it came to filling out the paper work / financing Phil was more than helpful. With several years of banking experience he knows the ropes and got everything in place in timely, professional manner; the follow up call the night of the purchase to let us know we were approved and subsequent follow up calls to finalize the purchase. He even reimbursed me for the $24.00 UBER ride when I went to pick up the VENZA. Thanks Phil. Well done! When you pick up your new vehicle from Charlesglen I hope you have the pleasure of having Jim show you around the car; how the nav system works as well as the hands free communication, bluetooth and all the other functions. Jim is a real delight, a great conversationalist and like me a music buff. So between learning how to use the navigation system and discussing who are the best jazz bassists and drummers it was a truly delightful and entertaining 30 minutes (probably more). Thanks Jim. Great job! If you're looking at purchasing a vehicle a visit to Charlesglen is a MUST. You won't be disappointed. More

My New Rav4 Dealing with the staff at Charlesglen has always been an enjoyable experience. This is the sixth Toyota that we have gotten from Charlesglen it says Dealing with the staff at Charlesglen has always been an enjoyable experience. This is the sixth Toyota that we have gotten from Charlesglen it says a lot about how they treat their customers that we would continue to return. If there is a problem they go out of their way to resolve the issue. From Paul our Sales Person to Wesley in Finance they made us laugh and made the whole process fun. Would I recommend this dealership definitely would I purchase another vehicle from them yes. If you want a place that doesn't use the pressure sale tactic this is the place to go. More

An excellent buying experience I have just leased a 2017 Camry SE and I couldn't be happier with my experience at Charles Glen. My product advisor was Sean Nixon and he was fantasti I have just leased a 2017 Camry SE and I couldn't be happier with my experience at Charles Glen. My product advisor was Sean Nixon and he was fantastic. I visited the dealership four times in making my decision on the SE and he patiently answered every tedious question I had and made himself completely available whenever I wanted some of his time. I would definitely recommend Sean to anyone who is considering getting into a new or used Toyota. Once I made my decision on a car, Phil handled all the financial organization involved in getting a new car and he was also incredible to deal with. The day I picked up my car, Mark walked me through everything I needed to know. He was very knowledgable and professional. Overall I couldn't be more pleased with my experience at Charles Glen More

Always good Always loved Toyota. This dealership is way better customer service then country hills. Sean is awesome, everyone is awesome. This is our 3rd Toyota ( Always loved Toyota. This dealership is way better customer service then country hills. Sean is awesome, everyone is awesome. This is our 3rd Toyota (Tacoma) from them and we will of course return. More

Professional, friendly and excellent customer service!! We have bought both a new and used vehicle from Charlesglen Toyota and received excellent service from them each time. Some dealerships I have been We have bought both a new and used vehicle from Charlesglen Toyota and received excellent service from them each time. Some dealerships I have been in treat customers differently if you are not buying a new car, but not here - Charlesglen treats you well regardless of what type of vehicle you are buying! In particular, with the used vehicle, some issues had arisen with the engine shortly after purchase and they took care of it immediately. The way they dealt with this was very professional and greatly appreciated. I will always return to buy vehicles here and get my car serviced here. Thank you Charlesglen! More