Charlesglen Toyota

Wonderful Customer Service My wife and I were shopping around for a new van because we're having our first child in December. We were set on the Sienna before going out to test My wife and I were shopping around for a new van because we're having our first child in December. We were set on the Sienna before going out to test drive a few vans out in the market and decided to drop by Charlesglen to look at the Sienna. Unfortunately, because of the timing of our child, we decided to go with a different vehicle since the 2018 Sienna wasn't available until a few months after our son will be born. But here's the thing, all of the safety features that sold us on the other vehicle would have been in the 2018. I felt guilty not going with the Sienna because the service we got was incredible! However, Tyler was really great to us and really listened to our needs and understood what we were looking for. He took the time to sit down with us and go through the features of the vehicle, explain how the service future of the vehicle will be for the lifetime of the vehicle, and gave me a great overall picture of what it would be like as a Charlesglen Toyota customer. There is no doubt that I'd be returning to this dealership and with Tyler when my vehicle needs change in the future Thank you Tyler!! More

Understanding Our Needs My father and I went into Charlesglen Toyota to find a car for my mom. As a family we have always owed trucks and SUV's. Her request was a small compa My father and I went into Charlesglen Toyota to find a car for my mom. As a family we have always owed trucks and SUV's. Her request was a small compact car she could just cruise around the city in, park easily and safe on gas. We met Paul, who showed us what we asked for, a hatchback, and Yaris. After going through the features and horsepower we weren't sure which one was the best for us. Paul stopped and asked us some questions, that actually pointed us to the Corolla. Although a little more than we wanted to spend, the answers to his questions indicted to me that we were looking for something more like this for my Mom. The 2017 Corolla, fully decked out, and a price only couple thousand more made the decision easy. I rationally said, I think this is a much better deal at which he replied, "I am glad we are on the same page". Mom came in to look at the car the next morning (because after everything said and done it was her decision) she couldn't have been more happier. We all had a great experience with our sales expert and she loved her instructor too! Although, she did say he was way too smart and half of it went over her head. More

Excellent service Thank you for the great experience in purchasing my new vehicle. Paul and Jim went out of their way to ensure my needs were met. I am very happy wit Thank you for the great experience in purchasing my new vehicle. Paul and Jim went out of their way to ensure my needs were met. I am very happy with the process from beginning to end. More

Great Service & Easy to work with Traded in my lease for a new model. Paul was able to find and bring in the vehicle, model, and colour that I wanted from a different dealership. I w Traded in my lease for a new model. Paul was able to find and bring in the vehicle, model, and colour that I wanted from a different dealership. I was always kept up to date on times and dates when the vehicle was being delivered and the extra's I wanted were installed. Service was fast and friendly and Jim informed me of all the updates and changes from my 2015 to the 2017 model. I will definitely be going back for all my future Toyota vehicles and would recommend them to anyone else considering one. More

Upgrading to a minivan Made our family feel welcome, worked with us to get us the vehicle we wanted. We had to reschedule delivery due to delays in getting hail damage repai Made our family feel welcome, worked with us to get us the vehicle we wanted. We had to reschedule delivery due to delays in getting hail damage repaired and everything was fine. More

Tyler Medland 5 star rating - for Tyler Medland, and the dealership design and atmosphere is excellent. If you are looking for help from a young professional you ha 5 star rating - for Tyler Medland, and the dealership design and atmosphere is excellent. If you are looking for help from a young professional you have to see Tyler Medland. We visited 3 other dealerships and Tyler was the reason we went back to Charlesglen. Very personable, helpful and makes you comfortable from the start. Tyler asks very good questions and really listens to what you are looking for. We were only looking for a used vehicle from Tyler and I will be calling him 1st when we are looking for a new vehicle. More

Customer Service/Respect When I walked into the showroom I had no intention of buying a vehicle, after meeting Gord and discussing what I might be interested in he presented s When I walked into the showroom I had no intention of buying a vehicle, after meeting Gord and discussing what I might be interested in he presented some options. Returning the next day I met Tyler,Gord was unavailable, who continued to assist me in the choice I had made. He explained everything,answered all the questions in a fun and courteous manner. Upon delivery of the vehicle Tanya was very helpful in explaining all the paperwork and all the extras had been taken care of by staff. All in all it was a great experience. Thanks More

This our third car from charlesglen . We have no issues. Great experience with Toyota so far and Charlesglen. This is our third car from Charles glen and we have been well taken care of so far. We appreciate Great experience with Toyota so far and Charlesglen. This is our third car from Charles glen and we have been well taken care of so far. We appreciate the assistance that Sean Nixon provided during our purchase of Rav 4. More

Professionalism Very Knowledgeable and everything was done in a timely fashion. Over all it was a good experience. I appreciate that assistance from Sean. Thanks alot Very Knowledgeable and everything was done in a timely fashion. Over all it was a good experience. I appreciate that assistance from Sean. Thanks alot. More