Charlesglen Toyota

Outstanding. Excellent service all around. I have leased vehicles before and the experience has been consistent. I plan to return due to the long term and overall Excellent service all around. I have leased vehicles before and the experience has been consistent. I plan to return due to the long term and overall great purchase and service experience. More

Courteous and Customer-Centric During the purchase of my vehicle, I dealt with three different individuals (Ryan Yamaxxxxa, Wesley Simpson and Mark Peters) and they all were outstan During the purchase of my vehicle, I dealt with three different individuals (Ryan Yamaxxxxa, Wesley Simpson and Mark Peters) and they all were outstanding! I had very customized needs - both Ryan and Wesley patiently listened and understood my requirements and exceeded my expectations throughout the process. Mark provided me an excellent walk-through of the vehicle at the time of the delivery, and passionately answered all my questions about the vehicle's features. Overall, I couldn't have asked for a better service. Thank-you Toyota Charlesglen for having such an amazing customer service team - they are your most valuable asset. More

Excellent Experience Everybody from the salesperson to the service rep was very professional , courteous and knowledgeable . All our questions were answered and we were n Everybody from the salesperson to the service rep was very professional , courteous and knowledgeable . All our questions were answered and we were never pressured. The whole process was extremely efficient. More

Absolutely amazing customer service I researched all the Toyota dealerships in Calgary, reading reviews and looking for a specific vehicle to trade our truck in for. We walked into Charl I researched all the Toyota dealerships in Calgary, reading reviews and looking for a specific vehicle to trade our truck in for. We walked into Charlesglen and were introduced to Sam who would be showing us vehicles. Right away you catch on to his friendly and outgoing personality. Sam showed us the 4Runners we were interested in and was very detailed in all the options and upgrades and standard items within them. He was very informative about Toyota and the process of if you were to buy brand new and what to expect. He wasn't sure if we were interested in used and asked us of we wouldn't mind checking out a used 4Runner. We were more than happy to. After test driving the used, but still very new 4Runner, we knew we were set on it. Sam was great with the whole process of writing paperwork and didn't leave a single detail out. He handed us off with ease to the finance department to complete paperwork and Alison was absolutely thorough and witty and funny to deal with. She set us up for pickup 2 days later and had all the extras we paid for completed for that day Charlesglen made us feel welcomed and treated us like gold. Any concerns we had were answered and we felt secure knowing we were making the right choice. Jim made our pickup fun and he was a complete blast to go through all of the extras on the truck. He involved our daughter alot which made her so happy! To all who were part of this huge purchase, we thank you and look forward to seeing you in the future for any new purchases!! More

Great service Excellent service and very fun people. Jim was great showing us the new features. Very friendly service. Everyone is very helpful and getting the thin Excellent service and very fun people. Jim was great showing us the new features. Very friendly service. Everyone is very helpful and getting the things done right away. More

new vehicle purchase Overall experience was very good. All questions answered from sales, finance and final delivery. Kept me informed all the way through. Would recommend Overall experience was very good. All questions answered from sales, finance and final delivery. Kept me informed all the way through. Would recommend Charlesglen again More

Everyone wanted to help Everyone at this dealership wanted to help us. Always felt welcome. A real family oriented business. My 1.5yr son was with us. And they made him feel Everyone at this dealership wanted to help us. Always felt welcome. A real family oriented business. My 1.5yr son was with us. And they made him feel comfortable. Which in turn made our experience very enjoyable. This is the second vehicle I bought from charlesglentoyota, and I will buy another from them as well. More

4Runner purchase We received amazing care and service as soon as we walked in the door! Every detail of our visit and purchase was looked after for us. Very convenient We received amazing care and service as soon as we walked in the door! Every detail of our visit and purchase was looked after for us. Very convenient for us as we came from an hour away. More

Better choices Not recommend . Poor communication , friendliness & customer service . Used vehicle prices are way to high . Based on reviews i decided to check this Not recommend . Poor communication , friendliness & customer service . Used vehicle prices are way to high . Based on reviews i decided to check this place out but it was a very unsatisfactory experience . Ended up buying new at CMP . I was very pleased with their service & the deal i received was awesome . Sad to say but I will never return to Charlesglen Toyota . More

Purchase of 97 4Runner Good experience with Sean. Did not feel any uncomfortable situations of honesty or truthfulness. The vehicle was nicely cleaned. My wife and I were Good experience with Sean. Did not feel any uncomfortable situations of honesty or truthfulness. The vehicle was nicely cleaned. My wife and I were treated very well both with our time and questions. More