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Charlesglen Toyota
Calgary, AB
1,487 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,487 reviews
April 20, 2018
Service Has Fallen I am a long time customer with Charlesglen. Many members of my family have bought new cars from this dealership including myself. My past experiences I am a long time customer with Charlesglen. Many members of my family have bought new cars from this dealership including myself. My past experiences have been positive and I was happy to recommend this dealership to friends and family. I don't think I will now. A bit ago, I took my Carolla in for servicing (the car was originally bought from Charlesglen by my father-in-law in 2006). As I was driving home I noticed that the clock in the dash was not secure. Knowing that soon I would be bringing in my new 2018 Carolla (also bought at Charlesglen) for a cargo liner, I thought I would make my appointment then to have them resecure the clock. When it was time to bring in the new Carolla, I made an appointment as they were installing the cargo liner. Everything seemed good. I brought the old Carolla in for the appointment, checked in, and sat down waiting for the job to be done. Unfortunately, the manager/advisor came out and informed me that they would not do the job; that they would not fix what they had broken. She told me that where they opened my dash originally was not where the clock is. I obviously don't know what part of the dash was actually opened up when my car was originally serviced because I wasn't there. All I know is the clock was fine before the service, it was not after the service, and that I didn't open up the dash myself. Of course, I could not prove this to be true, how could I? However, the manager/advisor could not prove that this did not happen either. So, it follows that she assumes, without evidence, that I was mistaken or lying. It is a bit insulting that she would assume that I could be mistaken about something like this. And, it is very insulting if she assumes that I am lying. Particularly since she has no reason to think this of me. This is not good customer service. She provided no evidence that this did not happen and I, likewise, did not provide any evidence that it did happen. So, she simply jumps to the conclusion that I am kinda dumb or dishonest (I'm assuming to save a buck for the company). To add to this poor experience, the manager tells me that I won't be charged for the "work" that they did. So, am I supposed to be grateful that I am not being charged for them not fixing what they broke? Geez, thanks. My family has been loyal customers to Charlesglen for over a decade and it was disappointing to be treated like I was either daft or dishonest. It was also disappointing that they refused to own up to what they did. I will probably go back to keep my new Carolla serviced based on past positive experience. However, if this poor customer service continues, I will drive further to get the work done. I am planning to buy a new Tacoma in the next few years but I doubt it will be at Charleglen. More
by Justin Wishart
Employees Worked With
Pamela, Janzen
April 19, 2018
Excellent sales and services Darcy spent close to an hour with me while I came in to take a look at the 2018 Sequoia. He was very polite, courteous and informative. He also did Darcy spent close to an hour with me while I came in to take a look at the 2018 Sequoia. He was very polite, courteous and informative. He also did a follow up call with me a few days later. I would highly recommend Darcy. More
by Kenc
Employees Worked With
Darcy Funk
April 13, 2018
Well organised and easy to deal with. Charlesglhen was a fair and competitive with their pricing and deal structure. The sales team was professional efficient, and good at communicating wh Charlesglhen was a fair and competitive with their pricing and deal structure. The sales team was professional efficient, and good at communicating what was going on and where everything was as things progressed. More
by Jeff
April 10, 2018
Friendly and very informative. My vehicle was given in excellent condition and inspected thoroughly prior to me purchasing which will be very helpful for keeping up with proper main My vehicle was given in excellent condition and inspected thoroughly prior to me purchasing which will be very helpful for keeping up with proper maintenance and maintain a high resale value. The winter tires were switched to summers which was a bit pre-emptive but it’s also not too normal for heavy snowfall in April. More
by Colin Williamson
April 09, 2018
Great, friendly experience A very helpful, low stress experience led by Sean Nixon’s easy going demeanour and knowledgeable comments. Easy experience and attractive service plan A very helpful, low stress experience led by Sean Nixon’s easy going demeanour and knowledgeable comments. Easy experience and attractive service plan. Good explanation of how the bells and whistles function. More
by Casecaul
April 03, 2018
Honest service I was looking for a used vehicle and was very well taken care of. I was shown a few different vehicles and the experience really helped me decide what I was looking for a used vehicle and was very well taken care of. I was shown a few different vehicles and the experience really helped me decide what I needed. Even tho I did not go through with a sale, because of personal reasons, the staff treated me like gold. I have been recommending this dealership and the service of Sean Nixon to others since my visits. More
by Jamie10
Employees Worked With
Sean Nixon
April 03, 2018
Very happy with my purchase! Stephen Chan was very helpful and informative in helping me to narrow my choice of vehicles. He is very good at his job. The entire purchasing expe Stephen Chan was very helpful and informative in helping me to narrow my choice of vehicles. He is very good at his job. The entire purchasing experience was most pleasant with the assistance of Alison in Finance and Mark in new car delivery. More
by Rds
April 03, 2018
Great experience! Everyone who helped us was helpful, courteous, cheerful and excited for us with our new (used van). Made for a great overall experience. would definit Everyone who helped us was helpful, courteous, cheerful and excited for us with our new (used van). Made for a great overall experience. would definitely recommend Charlesglen Toyota. More
by Amandanc
Employees Worked With
Sean Nixon
March 25, 2018
love my RAV4 I went in with no idea what I wanted. I test drove a few vehicles and I settled on an immaculately clean and well maintained 2014 RAV4 Limited with t I went in with no idea what I wanted. I test drove a few vehicles and I settled on an immaculately clean and well maintained 2014 RAV4 Limited with tech package (smells like new car!). As well as being very knowledgable pre-sale Kate was helpful and patient after the sale when I needed some features repeated. I very much appreciated the full hour demo when I picked up the vehicle. All the features of the vehicle were explained and they helped me synch my phone and pre-programmed favourite radio stations. Love the attention to detail! More
by janschoice
Employees Worked With
Kate Shakula
March 23, 2018
Quick and easy When for an oil change and brought home a newer top of line Venza. Why did they stop making them? Made a good deal with trade and happily motored home When for an oil change and brought home a newer top of line Venza. Why did they stop making them? Made a good deal with trade and happily motored home! 😊🤗 More
by Don
Employees Worked With
Other Employees :
Can't remember name of demo guy that went over NAV package. He was good., Kate Shakula
