Charlesglen Toyota

Extraordinary Customer Service You need to know that Kyle Fargo in the Charlesglens Toyota service department gave me the best service I have ever had in my life, and I'm 71 years o You need to know that Kyle Fargo in the Charlesglens Toyota service department gave me the best service I have ever had in my life, and I'm 71 years old. First he diagnosed my locking lug needs by a picture he had me email him. Then he telephoned all over Okotoks and nearby to try and find anyone who sold the specific unlocking tool so I would not have to drive to him. When he couldn't find it near me, he mailed it to me. He did all in an hour, and he did it as though it was just routine to care that much. More

Service Very pleased with service I received and the staff and also got my vehicle back before the time that was quoted, which is always good Very pleased with service I received and the staff and also got my vehicle back before the time that was quoted, which is always good More

Great experience Everything went smooth, no haggling. Finance and delivery was easy. People were all helpful and friendly. Second vehicle we purchased here and will Everything went smooth, no haggling. Finance and delivery was easy. People were all helpful and friendly. Second vehicle we purchased here and will be back More

Exchange 2 for 1 changed two vehicle's on lease into one. 4Runner and Corolla for Sequoia. Mike was organized and efficient with good advice regarding options, colou changed two vehicle's on lease into one. 4Runner and Corolla for Sequoia. Mike was organized and efficient with good advice regarding options, colour, delivery. communicated clearly and regularly with timely responses to my calls/emails. Vehicle exchange went smoothly and everything was done with out a hassle. thank you MIke! More

Just like any other dealership. Average. However.. Colin gets a 10/10 from me. I wish every single service advisor could mirror Colin's approach. In fact, all of you could learn A LOT from Colin. Infor Colin gets a 10/10 from me. I wish every single service advisor could mirror Colin's approach. In fact, all of you could learn A LOT from Colin. Inform and engage the customers about what you're doing to their cars rather than just treating it like an in-and-out! I liked Mark a lot too, but my experience with Colin - just over a year ago - was both unforgettable AND unbeatable. More

Vehicle Service I had a wonderful experience once again at Charlesglen Toyota. I had to leave my car for a major fix up for a day and a half. Colin Wiebe made the pro I had a wonderful experience once again at Charlesglen Toyota. I had to leave my car for a major fix up for a day and a half. Colin Wiebe made the process of dropping off and picking up my vehicle a breeze. He answered all my questions and returned my phone calls in between service. He set up a rental vehicle for me ahead of time and made my experience seamless. Sheldon D'Souza, the mechanic who worked on my vehicle had noted my left back tire was leaking and fixed it for me. He was there was I was picking up and explained all the work that was done and recommendations for further maintenance required. The team really made me feel well taken care of. I will surely be returning to this location for servicing my vehicle. Thanks Charlesglen! More

Amazing service! Costumer service is the number one focus of this dealership. No pressure sales and very smooth, easy process. I would definitely recommend checking Costumer service is the number one focus of this dealership. No pressure sales and very smooth, easy process. I would definitely recommend checking them out. More

Great overall experience I’d like to compliment Charlesglen Toyota for their commitment to making my recent purchase a great experience. The team members we met from sales, t I’d like to compliment Charlesglen Toyota for their commitment to making my recent purchase a great experience. The team members we met from sales, the business office and comissioning were professional and courteous. I left the experience feeling that I was treated well. More

Great experience Sean was extremely knowledgeable and helpful when we came in to test drive our van. His easygoing personality made the experience of buying a vehicle Sean was extremely knowledgeable and helpful when we came in to test drive our van. His easygoing personality made the experience of buying a vehicle stress free. Great job! More

Helpful, knowledgeable, client focused. My car was towed away from an accident so I did some online shopping and got lots of advice from friends. I knew more or less what I wanted in a previ My car was towed away from an accident so I did some online shopping and got lots of advice from friends. I knew more or less what I wanted in a previously owned vehicle, relatively new, with a checklist of features and within a price range. Sean knew of a Rav4 just traded in and we took it for a test drive. He facilitated a hold for several days while I waited for confirmation that my car was a total loss. Lydia in finance and later Phil handled all the paperwork, Kim stopped to chat (about cars and his mother:)). At pick up Mark thoroughly went over the features. When I picked up the car it was detailed like new. I never felt pressured and my many questions and requests were handled smoothly. I think that I got a fair deal (including a set of studded tires!) and have confidence that if I need anything I can call or drop in. Charlesglen debunks those old myths about used car sales:-) More