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Charlesglen Toyota

Calgary, AB

4.8
1,468 Reviews
A new car is only the start of the celebration at Charlesglen Toyota. Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time. We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day. In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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7687 110 Ave NW

Calgary, AB

T3R 1R8

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Showing 1,468 reviews

February 23, 2019

Repeat Customer Great service second time we’ve been around each time was better than the first time I’d like to thank all the staff from the sale staff to the financ More

by 4RunnerSR5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garnett Lund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Aburashed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Perri, Caitlin Young
February 21, 2019

The best car buying experience of my life. Jan. 18, 2019 my wife and Ipicked up our new RAV4 from Charlesglen. This ended the best car buying experience I’ve ever had in my life. I’m 70 years o More

by Eak
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boyd Ellis
February 18, 2019

Customer service at it's best. My husband and I had nothing but the best in customer service from the moment we stepped foot into Charlseglen Toyota. Everybody was extremely friend More

by HEJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gorsline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alison Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Slaney
February 15, 2019

Don’t shop anywhere else before checking out Charlesglen! The staff at Charlesglen Toyota are honest, respectful and understanding and work incredibly hard to get you the best and most reaslic deal possible. More

by JesikaHall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alison Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Chow
February 15, 2019

Excellent client service Bought a new RAV4. From the test drive through to the walk through, the experience was fantastic. This is my 5th vehicle from this dealership, (but 1s More

by Lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garnett Lund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Gorsline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Doherty
February 13, 2019

Helpful and Friendly! Sean was so great to deal with! Helpful, knowledgeable, and I felt confident he was getting us the best deal possible. I highly recommend Charlesglen More

by Renaud888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garnett Lund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Nixon
February 08, 2019

Very friendly and helpful. Overall a great experience. We shifted focus from the vehicle we were initially looking at and Sean Nixon in Sales didn't miss a beat and ultimately More

by sg.snell
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alison Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Nixon, Kurt Mulder
February 04, 2019

Avoid Alex Whyte if you can - He's a crook I bought my brand new 2011 Toyota Rav 4 at Charlesglen Toyota back in 2011. The dealer was still at the Crowfoot location back then. I took my Rav 4 t More

by Tyler Liu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Whyte
Feb 04, 2019 -

Charlesglen Toyota responded

Tyler, your allegations are very serious. We pride ourselves on our honesty and integrity. Claims, such as yours, are handled by the Department Manager who will be in contact with you today. Warm Regards; Ashley Brockhurst- Customer Relations and Compliance Manager

Feb 25, 2019 -

Charlesglen Toyota responded

Tyler, as a loyal Charlesglen customer, you know that we pride ourselves on our reputation. Although we do not condone slanderous messages or personal attacks, we certainly take these types of accusations very seriously. Our management team has conducted a thorough investigation of your customer file. Unfortunately, though you have shared your comments publicly, we have been unable to contact you regarding this file for further follow up. Our senior management team has contacted you on 3 separate occasions where you have failed to take our call. We will consider this file closed and will continue with internal corrective action plans to ensure the customer experience remains at the 5 star service we strive for. I am sorry Tyler, that although you wanted to share your comments publicly, we were unable to address or resolve your concerns with you. I wish you a successful relationship with your next service provider and remain available to you should you wish to work to find a resolution. Warm Regards; Ashley Brockhurst- Customer Relations and Compliance Manager 403-241-0897

January 28, 2019

Tim Barton RAV4 Great experience. Very friendly. Very professional and informative. I wish I could buy a car every week!! Thanks for all effort and we will see you s More

by TimB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garnett Lund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Peters
January 22, 2019

Excellent hassle free experience I bought a used vehicle from Charlesglen Toyota this past weekend and the experience from start to finish was excellent. They were clear and consciou More

by C Lougheed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garnett Lund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McAlorum, Tyler Medland, Rick Biong, Kurt Mulder
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