Charlesglen Toyota

Customer service at it's best. My husband and I had nothing but the best in customer service from the moment we stepped foot into Charlseglen Toyota. Everybody was extremely friend My husband and I had nothing but the best in customer service from the moment we stepped foot into Charlseglen Toyota. Everybody was extremely friendly and welcoming but not in a "used car salesmen" kind of way! Paul and Alison (the 2 main people helping us), were very sincere and pleasant and took the time to make sure we were getting the best value we could. Our young daughter was with us through the entire process and the whole team bent over backwards to ensure that we was happy so that we could throuroughly enjoy our experience. And we did! We will most definitely continue to use them as our sole dealership as our experience is always nothing but perfect! More

Excellent client service Bought a new RAV4. From the test drive through to the walk through, the experience was fantastic. This is my 5th vehicle from this dealership, (but 1s Bought a new RAV4. From the test drive through to the walk through, the experience was fantastic. This is my 5th vehicle from this dealership, (but 1st full purchase) - in every lease, I have felt my business is valued and the transaction is their priority. Excellent job, folks. Fantastic. Thank you all. More

Don’t shop anywhere else before checking out Charlesglen! The staff at Charlesglen Toyota are honest, respectful and understanding and work incredibly hard to get you the best and most reaslic deal possible. The staff at Charlesglen Toyota are honest, respectful and understanding and work incredibly hard to get you the best and most reaslic deal possible. Do not purchase a vehicle before stopping by Charlesglen! More

Helpful and Friendly! Sean was so great to deal with! Helpful, knowledgeable, and I felt confident he was getting us the best deal possible. I highly recommend Charlesglen Sean was so great to deal with! Helpful, knowledgeable, and I felt confident he was getting us the best deal possible. I highly recommend Charlesglen and Sean for the overall experience. More

Very friendly and helpful. Overall a great experience. We shifted focus from the vehicle we were initially looking at and Sean Nixon in Sales didn't miss a beat and ultimately Overall a great experience. We shifted focus from the vehicle we were initially looking at and Sean Nixon in Sales didn't miss a beat and ultimately helped us find something that was better for our needs; extending our appointment and pulling multiple cars out to test drive. Delivery day went smoothly. The car was nicely detailed and all features explained thoroughly. Finance folks clear concise friendly and not pushy. I've had pretty bad experiences in the past finishing up car purchases but this was painless. More

Tim Barton RAV4 Great experience. Very friendly. Very professional and informative. I wish I could buy a car every week!! Thanks for all effort and we will see you s Great experience. Very friendly. Very professional and informative. I wish I could buy a car every week!! Thanks for all effort and we will see you soon! More

Great People! Rick Biong provided us with information and more via chat. I would definitely recommend him and this dealership. He answered all of my questions befor Rick Biong provided us with information and more via chat. I would definitely recommend him and this dealership. He answered all of my questions before I even got to ask them, great service and very efficient. More

Charlesglen Toyota is just like Family I had an early morning appointment (which I was 30 minutes late for) for a Precautionary Shift Lock Recall I was notified about and a leaky tire, yet I had an early morning appointment (which I was 30 minutes late for) for a Precautionary Shift Lock Recall I was notified about and a leaky tire, yet when I pulled into the warm,clean service bay I was greeted by all familiar faces. My appointment was with Colin (whom I have trusted for years) in the service drive-thru, but when Megan (another familiar face) noticed he was busy serving another customer, she greeted me right away and helped me get checked in. I had numerous other small items that I wanted them to look after for me, and she diligently noted all of them. I especially appreciate that she went to my car with me to confirm my concerns! I went to get a free coffee before leaving and I ran into multiple people from parts, sales and service that I not only recognized, but they also recognized me! They got me into a rental (a Brand New Corolla!) and I was on my way in no time. No sooner was I done all of my errands that I got a call from Colin saying everything was done, and ahead of schedule. When I arrived, I was again greeted at the service counter, but this time by Pam (yet again a familiar face), as Colin was on the phone. What a TEAM! All of my items were addressed perfectly, and the price was LESS than they originally quoted! What meant the most to me though was that it felt like FAMILY because they know me. And when you can recognize the faces of a business that you see on 1-2 times a year, that says a LOT about their organization's integrity. If you take care of your employees, they will take care of your customers. PLAIN AND SIMPLE! Charlesglen clearly does BOTH! See you again soon! PS - Please pass along my "thanks" to your technicians Andrew, John the rest of the team in the shop too! They clearly care about their work! Great job guys!!! More

Excellent hassle free experience I bought a used vehicle from Charlesglen Toyota this past weekend and the experience from start to finish was excellent. They were clear and consciou I bought a used vehicle from Charlesglen Toyota this past weekend and the experience from start to finish was excellent. They were clear and conscious on their advertising and promotion, financing was set up easily and options were explained, and on the day of the pickup everything went very smoothly. I would recommend them to a friend and will definitely consider when my next purchase comes around. More