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Charlesglen Toyota
Calgary, AB
1,467 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,467 reviews
June 14, 2021
This is a great dealership. They have excellent customer service, making sure you're not wandering around aimlessly. My 5th lease with them went seamlessly as per usual. The new vehicle "orientation" (with service, making sure you're not wandering around aimlessly. My 5th lease with them went seamlessly as per usual. The new vehicle "orientation" (with Mark) is always educational and fun. More
by marie
June 14, 2021
Excellent team at Charlesglen! We got a great car and a great buying experience from the first visit and through the whole buying process until we drove away in our new car. I did an inquiry from internet great buying experience from the first visit and through the whole buying process until we drove away in our new car. I did an inquiry from internet and got a quick response with detailed information. When we visited, the receptionist was very friendly and helpful. Amane showed us several cars, trims, gave us a test drive and explained all details and answered all questions. When we decided to buy a car, Rena was excellent covering all finances and documentation. When we picked up our car, Jim gave us a tour through all the car features. Everyone was very friendly, professional and focused on our needs. More
by lfrodriguezp
June 11, 2021
Phoebe and the rest of the Charlesglen Toyota Sales/Finance team provided exceptional service during the purchase of my 2018 Corolla about 3 months prior to the writing of this review. I highly r Sales/Finance team provided exceptional service during the purchase of my 2018 Corolla about 3 months prior to the writing of this review. I highly recommend Phoebe as she is very knowledgeable and, above all, provides excellent personalized service. Oh by the way, the Corolla is an amazing ride!! More
by nudott
Employees Worked With
Phoebe Ku
June 08, 2021
Val is a fantastic associate, very knowledgeable and kind. She was so patient and went above and beyond to help me find my ideal car! Also the best baker🥰 kind. She was so patient and went above and beyond to help me find my ideal car! Also the best baker🥰 More
by ymelika
Employees Worked With
June 08, 2021
Amazing dealership great staff great experience great atmosphere I definitely recommend it I’m looking forward to do business with them again soon Thanks for everything atmosphere I definitely recommend it I’m looking forward to do business with them again soon Thanks for everything More
by Stephie
June 08, 2021
I am from Winnipeg, Manitoba. I recently bought a 2018 Toyota Camry Xse V6 from them. The car had damage on car proof, the doors were replaced so I specifically asked Mitch(the salesperson I was dealing w Toyota Camry Xse V6 from them. The car had damage on car proof, the doors were replaced so I specifically asked Mitch(the salesperson I was dealing with) that if there is any wind noise or any other damage and they promised me no damage at all as the repair was done at Toyota certified shop and their mechanics checked it too. I got the car shipped to Manitoba. The first thing I saw was wind chips on the windshield and I asked Mitch and he told me there wasn't any damage. So I got the report from the shipping company and they told me that the car already had chips as their driver noticed. Then the next day I took the car on the highway since I bought it to commute from Brandon to Winnipeg, Manitoba(2 hours away) I heard alot of wind noise so I called Mitch to tell him about the wind noise and the rock chips and asked him as he told me the car was in great condition. He told me to talk with his used sales car manager, Alison. I talked with her and the first thing she said was "I could have sold this car for more here locally! And if you wanted no issues with your car I would have gone with a brand new one". I only asked her why did you guys hide stuff and she said "we all drove the car and there wasn't any issue and told me to go get it checked with the local Toyota dealership and wanted to talk with the journeyperson" She never picked up my calls even tho I gave Mitch and her a heads up and after calling him on his personal phone for 3 times he finally picked up and talked with the mechanic and finally believed me since they thought I was lying. They approved for $300 and said tell them to bill us directly. I told them the first thing why did you guys hide? And I also said I don't want the money I want the issue fixed! Because you guys never disclosed it! The repair for that car has gone over $300 at Precision Toyota here in Brandon and the issue is still not fixed! And yesterday when I texted the salesperson I need an update with whats going on and his reply was "I have drivin the car and I didn't hear any wind noise. Also our service department inspected it and toyota certified the car and it passes certification. We tried helping you out because you felt there was wind noise but I am not sure what else to tell you. I am done dealing with this" like I paid for the car not like I am begging for anything! They even talked with the mechanic here and that is why work is going on it! When it's time to buy a car they are very nice and things are nice and good but what matters is when there is an issue they don't know you? You guys didn't disclose anything like that and told me and gave me your word that it had no issues and now the car is in different province this is what you guys do? And I got to know yesterday too that they sent me a cheque of $300 to deal it with and want pretty much nothing to do with me! Because Alison's word was tell them to "bill us directly" even Mitch gave me their dealership # and name and tell them to bill them directly when he talked with the journeyperson for the very first time! Like this is clearly not discourse of full details, hiding, trying to curb, and pretty much fraud and now they sent me the cheque to show they tried to help when I got treated like this! WORST SERVICE EVER AND I HOPE THEY NEVER TREAT OR TREATED ANYONE LIKE THIS! I only want my car to be fixed and for them to take responsibility for their doings! And I hope they never treat anyone like this whoever trusts them on their word and buying the car without looking at it first! More
by Sahil Maini
June 07, 2021
This is the 2nd vehicle purchased at Charlesglen. I test drove 4-5 cars. Bought a RAV4 2015. Andrew Sutherland was terrific. Excellent service! Thanks so much. Very satisfied. drove 4-5 cars. Bought a RAV4 2015. Andrew Sutherland was terrific. Excellent service! Thanks so much. Very satisfied. More
by judybreese
June 05, 2021
Above and beyond yet again, after waiting a long time to receive our new Tundra, (it was delayed due to many external factors) we finally have it. Paul delivered it to us in Golden, BC, the paperwork was al receive our new Tundra, (it was delayed due to many external factors) we finally have it. Paul delivered it to us in Golden, BC, the paperwork was all in place and we are extremely happy with our fab new truck. Gratitude to Paul and Tim for their consistent strive for excellence in customer service, the reason why we continue to purchase our vehicles through you. More
by back for more
June 05, 2021
Great all around service! Steve was so patient and knowledgeable with all our questions and multiple visits. Would definitely recommend him to anyone else looking to purchase a vehicle. Amazing custo knowledgeable with all our questions and multiple visits. Would definitely recommend him to anyone else looking to purchase a vehicle. Amazing customer service on all levels! More
by Bdschmidt
