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Charlesglen Toyota
Calgary, AB
1,488 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,488 reviews
October 15, 2021
The service at this dealership is dreadful - they are rough on vehicles and appear to assume that some of their customers are not very intelligent. The first time that I took my vehicle in for service, rough on vehicles and appear to assume that some of their customers are not very intelligent. The first time that I took my vehicle in for service, it came back without the protective cap that was on the plug for the block heater. The strange thing was that they were working at the back of the vehicle and I was not sure how the cap fell off particularly since it had been securely attached to the front grill with a tie. The next time that they worked on vehicle, they replaced a couple of heat shields. I took the vehicle home parked it and later that afternoon while driving, the check engine light came on as well as a check vehicle stability control warning message. The vehicle was taken back to the dealership where they stated that it need a new right rear sensor. I was advised to replace the left rear sensor as well. $1,100 later and while the vehicle was still at Charlesglen Toyota, I was called and told that an air-fuel ratio sensor needed to be replaced as the warning lights had not cleared!! Could this not have been diagnosed when it was first taken into the dealership for diagnosis? It appears to me as if every time the vehicle is taken to this service centre, another problem is discovered. There were very little issues with the vehicle before I started taking it to this dealership. I have had enough of them and will not be returning. More
by Glo
October 12, 2021
I had a very good experience purchasing a new Tacoma Access can truck from here. I would recommend anyone to give them a try 1St. And doing the deal over the phone from BC was no problem. Good team n Access can truck from here. I would recommend anyone to give them a try 1St. And doing the deal over the phone from BC was no problem. Good team n great dealership amazing building to be in , & can’t forget seeing the earl years car was a very good bonus as a car guy. Thank you everyone at CharlesGlen Toyota More
by gillesmustangdupuis64
October 02, 2021
All expectations exceeded. Timely communicated with all the updates needed. All requests were confirmed and were carried out. the updates needed. All requests were confirmed and were carried out. More
by Mike Fletcher
Employees Worked With
Other Employees :
Andrew Sutherland
September 28, 2021
They are nice customers service and tapproach, totally excellent .if you want to see go and check charlesglen toyota dealer you like it excellent .if you want to see go and check charlesglen toyota dealer you like it More
by fadmasu16
Employees Worked With
September 26, 2021
I just bought a Venza 2021 at Charlesglen. A couple years ago I also purchased my first vehicle here as well. I have to say this dealer by far is the best of my opinion. The service is exceptional. Staffs ar ago I also purchased my first vehicle here as well. I have to say this dealer by far is the best of my opinion. The service is exceptional. Staffs are very friendly. Andrew is my salesman and he is awesome. I would totally recommend Charlesglen! More
by Rubie
September 26, 2021
We recently purchased a vehicle from Charlesglen Toyota. Valerie Parsons gave us exceptional customer service from start to finish. She definitely went above and beyond! We would not hesitate to recommen Valerie Parsons gave us exceptional customer service from start to finish. She definitely went above and beyond! We would not hesitate to recommend her for anyone looking to purchase a new or used vehicle. More
by Sandra V
Employees Worked With
September 14, 2021
They are very friendly, helpful and very nice, they help me a lot to get the car that I really want and I’m so satisfied with it. me a lot to get the car that I really want and I’m so satisfied with it. More
by Edilyn Eda
September 08, 2021
Great service. Took time to figure out the client and provide solutions and great pricing. Speaks to the professionalism as well as friendliness of the staff provide solutions and great pricing. Speaks to the professionalism as well as friendliness of the staff More
by Scooby
September 07, 2021
Wow, what an awesome experience we had at Charlesglen Toyota, absolutely from start to finish i was truly amazed by the entire staff -everyone was so engaging and welcoming , the show suite was fabulous Toyota, absolutely from start to finish i was truly amazed by the entire staff -everyone was so engaging and welcoming , the show suite was fabulous and the owners private collection brought back some awesome memories. First our sales guy Amane was %100 the BEST, very down to earth, genuinely cares and listens -very nice person and we enjoyed dealing with him, if you want top notch service please go see Amane- we were at 3 other dealerships that day and he by far was the BEST, i was ready to call it a day and he totally turned my car shopping experience into a great one. the finance team was also just amazing, Garnett, Rick and Allison all wonderful . I'm so happy with my "New to me " car . I'm thrilled with the service and attention we received and will refer Charlesglen and especially Amane to anyone looking for a new vehicle. So HUGE kudos and thankyou out to everyone at Charlesglen Totota. Love from Jackie & Jasmin More
by JMax
September 06, 2021
We went Rav 4 Hybrid shopping and finished up buying a Hybrid Venda. Many reasons influenced our decision. Availability, luxury but most of all was the customer service and attention we received fro Mari Hybrid Venda. Many reasons influenced our decision. Availability, luxury but most of all was the customer service and attention we received fro Maria Arnold at Charlesglen Toyota Calgary NW. MARIA Iis very knowledgeable and we would thoroughly recommend her More
by Tren
