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Charlesglen Toyota
Calgary, AB
1,503 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,503 reviews
February 10, 2022
Professional, knowledgeable and cared about my needs without applying any pressure. I would recommend Paul to all my friends and family. without applying any pressure. I would recommend Paul to all my friends and family. More
by 4runnersrule
February 10, 2022
I have been to so many dealerships in Calgary and I am yet to come across one like this. Charlesglen Toyota is the best dealership I have ever been to. The customer service is amazing and over the top. Th yet to come across one like this. Charlesglen Toyota is the best dealership I have ever been to. The customer service is amazing and over the top. They have exceeded my expectations in so many ways. I have bought two cars from here due to my experience. Val was amazing, excellent customer service, very nice and welcoming. This is not something you come across often at dealerships and I’m so glad I chose Charlesglen. More
by Fatimah
February 07, 2022
This is our third vehicle bought at CharlesGlen and we always have terrific salespeople. Val was enthusiastic — very knowledgeable and not pushy at all. We would come back again. always have terrific salespeople. Val was enthusiastic — very knowledgeable and not pushy at all. We would come back again. More
by Leanne
February 04, 2022
My 82 year old mother brought her 2016 Camry with 70,000 kms on it to their service department for an oil change. While it was there she got a call wanting her authorization to do over 2000 dollars of work kms on it to their service department for an oil change. While it was there she got a call wanting her authorization to do over 2000 dollars of work to her car including a brake job where they told her if was unsafe if she didn’t get it done. She called me to ask what to do. We knew there was no way her car needed these repairs as she takes exceptionally good care of her car and drives very little so I recommended she get a second opinion. They made her nervous to even drive it. We took it to another very reputable mechanic where he went through the check list of repairs that she was told that she needed. There was not one thing that needed repair and she was told her brakes were almost new condition and there was no evidence that the wheels had even been removed as would have needed to be done if they were checked. Shame on this dealership service department for trying to take advantage of a senior woman! Never will anyone in our family or friends darken the door of this place! More
by Karenbustard
Employees Worked With
Kirby Fiander
February 02, 2022
Inventory is tight but Charlesglen made sure I got the right vehicle for me and was great to work with. All the staff were great to deal with and seemed to care and seek out what was important to me. right vehicle for me and was great to work with. All the staff were great to deal with and seemed to care and seek out what was important to me. More
by herbst.rs
February 02, 2022
Excellent dealership. Justin Yang is an outstanding salesman - extremely knowledgeable with integrity and professionalism. In addition, Garnett Lund in their Finance Department did a great job in deal salesman - extremely knowledgeable with integrity and professionalism. In addition, Garnett Lund in their Finance Department did a great job in dealing with the financial issues More
by Murray Lowick
February 02, 2022
So happy with my new vehicle! Val and Garnett were so easy to work with. Made the whole experience so enjoyable. easy to work with. Made the whole experience so enjoyable. More
by pamm
February 01, 2022
Responsive, Respective, informative, On Time, Great communication, Good Cookies, Excellent Follow-up, Good Listeners, Makes Clients Feel they are valued and important. Val Parsons is the an unbelievab communication, Good Cookies, Excellent Follow-up, Good Listeners, Makes Clients Feel they are valued and important. Val Parsons is the an unbelievable salesperson, ask for her. More
by KAC
Employees Worked With
January 31, 2022
Great experience with Paul and the Charlesglen team. From the first meet to delivery, Paul went far above all expectations, and I was able to take delivery of my new 4Runner TRD Pro faster than I ever though the first meet to delivery, Paul went far above all expectations, and I was able to take delivery of my new 4Runner TRD Pro faster than I ever thought possible. More
by AndyV
Employees Worked With
January 29, 2022
I met Val twice in contemperation of buying a new car, and I am very satisfied with her knowledge, very considerate manner, and kindness. She deserves five stars. Two thumbs up! and I am very satisfied with her knowledge, very considerate manner, and kindness. She deserves five stars. Two thumbs up! More
by philip yu
