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Charlesglen Toyota
Calgary, AB
1,467 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,467 reviews
September 27, 2022
Omid was extremely generous with his time and his knowledge when dealing with us. Omid is someone who you can trust in your vehicle seeking journey. He was authentic and transparent and provided us w knowledge when dealing with us. Omid is someone who you can trust in your vehicle seeking journey. He was authentic and transparent and provided us with the best service ever! Thank you Omid! More
by Roxane
Employees Worked With
Omid Ebrahimi
September 26, 2022
Valarie and Tim at Charlesglen Toyota made my transition from a Dodge Ram to a Tundra very amazing! Excellent service and always a smile by these two! Thanks again Charlesglen Toyota. from a Dodge Ram to a Tundra very amazing! Excellent service and always a smile by these two! Thanks again Charlesglen Toyota. More
by kevinbarth
September 22, 2022
The tram at Charlesglen made potentially painful car hunting process relatively painless. Thrilled with the experience hunting process relatively painless. Thrilled with the experience More
by Rick.thiessen
September 17, 2022
Professional Family friendly Thurough Our experience with Charlesglen Has set the bar on vehicle purchases going forward We will be coming back experience with Charlesglen Has set the bar on vehicle purchases going forward We will be coming back More
by Amy.woodward
September 16, 2022
Waited a year and had to cancel the order for my Highlander-Hybrid at MRSP. While waiting, reserved a 2nd small SUV at MRSP, the Rav4-Gas, that never came, no update were given, at the time No bil Highlander-Hybrid at MRSP. While waiting, reserved a 2nd small SUV at MRSP, the Rav4-Gas, that never came, no update were given, at the time No bill of sale was provided so not even sure if this was reserved. These guys taking advantage of supply and demand. If your willing to spend an extra 10k then you don't have to wait for a vehicle, they will find one for you or all of a sudden a cancelled order will show up. For a year, no communication or updates. They will sell you somebody else's cancelled order BUT the stipulation is YOU MUST TRADE a vehicle. Without even looking at the condition of the vehicle, they offered $1200 but on marketplace I sold it for $5500. I said I don't want to TRADE, then they said we are not selling the vehicle (somebody's cancelled rav4 trail) to you. No transparency and waisted a year on wait-list then went to Ford to urgently get a vehicle and had to pay a premium because the prices had gone up since reserving the Highlander. I Will not recommend this dealer. One MUST be ready to either finance, get accessories, trade-in and/or pay more then MRSP OR reserve a vehicle at MRSP that might not show up because they want to sell you more profitable vehicles. First and last time I will deal with this dealer or Toyota Canada. MRSP is Manufacture Retail Sale Price but FORCING a customer to TRADE-IN a vehicle to GET a brand new vehicle (someone's cancelled order) and LOOSE $ on trade-in is in a way adding to the MRSP. It does not matter if this is not allocated on bill of sale under MRSP. More
by muz
Employees Worked With
Dealership
September 13, 2022
The service of Toyota is great which help us to find a car fitting our needs and budget. car fitting our needs and budget. More
by eeeddywong2
September 02, 2022
We really enjoyed the people and t he set up of the dealership. Overall a great experience. dealership. Overall a great experience. More
by trudyhorton
September 01, 2022
Mark McQueen always provides 5 star customer service. Every problem with my car seems to be a challenge he wants to solve. Much appreciated!! Every problem with my car seems to be a challenge he wants to solve. Much appreciated!! More
by Lyall
Employees Worked With
September 01, 2022
The excellent customer service that Tim Beach, General Manager, provides, is a role model for all other dealerships in Canada. Tim is a first class person, who genuinely cares about his customers. The be Manager, provides, is a role model for all other dealerships in Canada. Tim is a first class person, who genuinely cares about his customers. The best customer service I have ever received by any dealership in Canada. More
by Lyall
Employees Worked With
Tim Beach
August 24, 2022
Ashley at charlesglen dealership has been excellent to deal with We are very appreciative of the service we've received! deal with We are very appreciative of the service we've received! More
by Elsieallen
Employees Worked With
