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Charlesglen Toyota
Calgary, AB
1,481 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,481 reviews
February 08, 2023
I had an incredibly negative experience with charlesglen Toyota and their service manager and brent carefoot. My interaction with him was unprofessional and unhelpful, leaving me feeling frustrated and is a Toyota and their service manager and brent carefoot. My interaction with him was unprofessional and unhelpful, leaving me feeling frustrated and is appointed with my experience at the dealership. From the start, Brent was dismissive of my concerns and shows me a complete lack of customer service skills. He seemed more interested in pushing additional services and upgrades than addressing the issues I had brought the vehicle in for. He also made several inaccurate statements and was unable to provide any meaningful solutions. The actual service I received was equally unsatisfactory. When I raised concerned with Brent, he became argumentative and shower no willingness to take responsibility for the issues or make any effort to rectify the situation. I was extremely disappointed with my experience at charlesglen Toyota and would not recommend them to anyone. Brent care doors complete lack of professionalism and disregard for customer service has left me with a lasting negative impression. More
by Terrible Service
Employees Worked With
Brent carefoot
February 01, 2023
We appreciated the personnel. attention we received from each member of the staff we were in contact with. attention we received from each member of the staff we were in contact with. More
by marilynrondesvedt
January 28, 2023
The best service ever! Great people friendly and you get well informed! Super Thank you! Great people friendly and you get well informed! Super Thank you! More
by Ronraysing
January 24, 2023
The guys at CharlesGlen offer good customer service and professional advice. I appreciated the cafeteria-style lunch I was provided throughout my day there. They really took care to answer all my questions professional advice. I appreciated the cafeteria-style lunch I was provided throughout my day there. They really took care to answer all my questions and concerns. Max has continued being helpful via text regarding questions about my new vehicle. CharlesGlen has always been my preferred dealership. Thanks, Max and Khal - loving the Prius! More
by Natalie
January 19, 2023
The whole dealership staff from sales to delivery are excellent to deal with from start to finish excellent to deal with from start to finish More
by Trepat
Employees Worked With
January 04, 2023
very kindly, introduce are clear, feel comfortable, I will recommend this dealership, the service is good. will recommend this dealership, the service is good. More
by jihongbo
Employees Worked With
January 04, 2023
Smoke and mirrors. Salesman will say anything to make the sale and then back out on their word at time of sale. Sold me a vehicle that failed to meet a proper inspectio Salesman will say anything to make the sale and then back out on their word at time of sale. Sold me a vehicle that failed to meet a proper inspection and from there it was nothing but an absolute nightmare trying to rectify. Alot of 'misunderstandings' on blatant statements. Incompetence on many levels. Only person we dealt with that did not give us a run around was Rick with the finance department. Will not be dealing with this dealership for anything in the future. More
by Not.Impressed
Employees Worked With
Omid and Mark
December 27, 2022
From the moment I stepped into Charles Glenn I was welcomed with smiles and a great atmosphere. My salesman Max Buckley looked after me great. I’m now enjoying my 2018 tundra SR5.I would recommend to welcomed with smiles and a great atmosphere. My salesman Max Buckley looked after me great. I’m now enjoying my 2018 tundra SR5.I would recommend to go visit Charles Glenn to anybody. More
by wayne stanley
Employees Worked With
