Charlesglen Toyota

Great Overall Experience Everyone that was involved in the purchase of my new Tacoma was great. Very friendly. I would recommend this dealership to anyone and everyone. I look Everyone that was involved in the purchase of my new Tacoma was great. Very friendly. I would recommend this dealership to anyone and everyone. I look forward to getting my service done at this Dealership. Vira Ventskovska was a great help and work hard to get me into the vehicle that I wanted. Thanks so much!!! More

Tire swap & Protection Package Inspection Everything was done well! The wheels were marked indicating which position they were used. Also, all 4 brake surface areas were inspected. All Prot Everything was done well! The wheels were marked indicating which position they were used. Also, all 4 brake surface areas were inspected. All Protection Package areas are good. The service visit was a pleasant experience. More

Friendly service, no surprises The purchase of my 2014 Prius V was straightforward and the service was exceptional. Searching for my car with Lily was my first impression of Charles The purchase of my 2014 Prius V was straightforward and the service was exceptional. Searching for my car with Lily was my first impression of Charlesglen and I appreciated that she respected what I wanted in my Prius and immediately began searching for a car with my specifications, instead of trying to sell me unsuitable cars already on the dealership lot, which is what two other dealerships did. Thank you, Lily. Kyle in Financing drew up a conditional bill of sale while I waited for my Prius to be shipped to me from Japan. The final bill of sale held no surprises and both Kyle and Alex in Financing were easy to work with and very friendly. Mark explained how the hybrid engine works, gave me tips to get the most mileage out of my vehicle, and also was a pleasure to talk with. Another reason I gave Charlesglen Toyota the best rating? Although my husband came with me every time, each of these people spoke directly to me, as the car buyer, and not to the man accompanying me. Thank you for showing that respect to me. Cheers! More

Great customer service I came to Charlesglen Toyota looking for a vehicle to replace my recently written off Toyota Corolla. Jeremy was very helpful and went through all my I came to Charlesglen Toyota looking for a vehicle to replace my recently written off Toyota Corolla. Jeremy was very helpful and went through all my options with me. I ended up getting a Rav4 and I love it! The customer service was excellent, and I will definitely recommend Jeremy to anyone looking for a vehicle. More

Problem solving Our experience at Charlesglen Toyota was excellent in every way. My reason for comment is that in a routine service an unexpected issue was found wit Our experience at Charlesglen Toyota was excellent in every way. My reason for comment is that in a routine service an unexpected issue was found with the car. When I expressed surprise and dismay, Connor was very quick to ask for assistance from John Perri who went out of his way to solve the problem. Many thanks! We highly recommend this dealership -great location, facilities and service. More

I went into the dealership tonight and spent several minutes looking at a new Tacoma. No one came to ask if I needed help despite a sales guy wandering around not doing anything and no one else in the d minutes looking at a new Tacoma. No one came to ask if I needed help despite a sales guy wandering around not doing anything and no one else in the dealership. Finally I asked if I could have some help. I told the salesman I had been looking at buying a Tacoma for a couple of weeks now but would also like to see a 2010 4 runner that was on the lot and was interested in going for a test drive. He asked if I intended to buy a vehicle tonight. My reply was that it was hard to say seeing as I had never driven either. He said that I should come back another day. I asked if he could at least come with me to show me the interior of the 4 runner. He said no but i could sit in the showroom model if i wanted too. I replied that didn't make sense as the condition of a used vehicle interior might be way different and asked him again for a look at the one i was interested in. He simply shrugged said he couldn't and walked away. I never been so insulted at a dealership in my life. And this salesman should be talked too. I was dismissed so quickly that I didn't even get his name and dont see his picture above but he was an older taller guy on duty at 7 PM Wednesday March 12. More

Everyone we dealt with did not pressure us in any way and was very responsive to our requests and needs. Each person we dealt with at every stage was very courteous and professional in their work. Vira was a was very responsive to our requests and needs. Each person we dealt with at every stage was very courteous and professional in their work. Vira was an outstanding Product Advisor to work with. This is our third Camry and we will work with her again in the next 5 to 10 years if she is still there. More