Charlesglen Toyota

I visited this center first time and really got satisfied with their service, time commitment, staff friendliness, overall with everything :) . I was given more than what expected from them. Really surprise with their service, time commitment, staff friendliness, overall with everything :) . I was given more than what expected from them. Really surprised with this visit because my experience with Heninger toyota center was really bad and was not expecting anything from toyota service centers anymore. But this center is really good. I must say, whole credit goes to manager who is managing everything so well then all employees who are taking care of customers so well & nicely. My service agent is Corey Bergman, I really appreciate his support. He took time to answer my questions, in fact provided me some useful tips/info as well. I want to give 5 out of 5 rating to this center :) ***** Thanks for your help and support. Keep up good work guys. Hardeep More

All of the people I encountered at Charlesglen Toyota were sensitive to my interests, and they helped guide me to the right purchase for me. They were always responsive to my many questions and remain av were sensitive to my interests, and they helped guide me to the right purchase for me. They were always responsive to my many questions and remain available for follow-up. More

We are so pleased with our new purchase from Charlesglen. Attila, Joeferson and James promptly contacted us regarding our inquiry about the Rav4. They set up a time for us to see the vehicle which was clean, Attila, Joeferson and James promptly contacted us regarding our inquiry about the Rav4. They set up a time for us to see the vehicle which was clean, warm and ready to drive. We were introduced to Vira who took us for a test drive. She was pleasant and informative and answered our questions with a personal touch. We were able to negotiate a fair price with a few extra options to the original offer. Kyle professionally and respectfully explained our financing and warranty options and scheduled the pick up. Jim was extremely friendly and helpful ensuring we were familiar with the entire vehicle (bumper to bumper). Kyle completed the paperwork, walked us over to the parts department to locate the rack key and stayed with us until the process was complete. Everyone we encountered on our car purchasing journey was professional, friendly, and personable which made the experience exceptional. Thank you Attila, Joeferson, James, Vira, Kyle and Jim. We love our new vehicle and will tell others of your positive experience at Charlesglen. More

I have been telling all my friends about how great it was buying my car this time. It was efficient without being rushed. It was fun. I got exactly what I wanted with little fuss. Amazing! buying my car this time. It was efficient without being rushed. It was fun. I got exactly what I wanted with little fuss. Amazing! More

A 1 hours service on the phone became a 2+ hours when I dropped the car because some miscommunication in their system. Then it took one hour for the shuttle to be available to drop me off. 15 minutes afte dropped the car because some miscommunication in their system. Then it took one hour for the shuttle to be available to drop me off. 15 minutes after the appointment time for the shuttle to pick me up I received a call that the shuttle would be another 15 min late, then I had my wife driving me to pick up the car as it was clear that I couldn't rely on the shuttle service. Then after receiving the car, I had one question. Was asked to drive back into the service bay. Result, a 1 minute question of value added took me 30 minutes of walking back and forth then waiting in line to get my car OUT of the service bay as the other cars were parked there waiting for service in single line. Reliability on the service was very low. I was very frustrated on how this messed up with my daily schedule. If only they had warned me that would be a 2-3 hours service as opposed to 1 hour service, I would work my plans around it. More

I found Mr. Kok very professional, honest and friendly. His customer service always brings me back to Charlesgen Toyota. I bought Toyota sienna back in 2009 and gave me great experience. Thanks Mr. Kok. His customer service always brings me back to Charlesgen Toyota. I bought Toyota sienna back in 2009 and gave me great experience. Thanks Mr. Kok. Tenzi Hassan More

This is the 3rd vehicle we have purchased through Kim McMurdo . We have always found him to be friendly, courteous and professional. Gives great customer service and is able to answer any questions tha McMurdo . We have always found him to be friendly, courteous and professional. Gives great customer service and is able to answer any questions that we may have about a certain product. We look forward to dealing with him again in the future! More

I came to Charlesglen Toyota looking to buy a new I came to Charlesglen Toyota looking to buy a new vehicle. I was treated with respect and courtesy by everyone I came in contact. All my questio I came to Charlesglen Toyota looking to buy a new vehicle. I was treated with respect and courtesy by everyone I came in contact. All my question were answered and all demonstrations given in terms I could understand. I would highly recommend Charlesglen Toyota to my friends. More

The staff is very helpful in finding the car that fits in our needs. The process in sales, finance and delivery is efficient and straightforward. our needs. The process in sales, finance and delivery is efficient and straightforward. More

Corey had a great smile and nice to talk to... He remember me as a client. Thing we dont see often in a big business. Will recommend this place at anyone to buy a car. remember me as a client. Thing we dont see often in a big business. Will recommend this place at anyone to buy a car. More