Charlesglen Toyota

Above and Beyond Exceptional Customer Service I have a Toyota Venza which is an Amazing car, I am always talking to people and telling everyone to buy a Toyota Venza. My car is so comfortable to d I have a Toyota Venza which is an Amazing car, I am always talking to people and telling everyone to buy a Toyota Venza. My car is so comfortable to drive, since I am driving all across Alberta for my work, that is important to me. Since I moved to Calgary I have been going to Charlesglen Toyota for the servicing on my car. They are so friendly and helpful each and every time I go there. I recommend that you go a check out Charlesglen Toyota even if it is not close to your home. You will love the experience as soon as you walk in the door, you'll be greeted with a warm smile. They have a very comfortable seating area, while you await the shuttle service driver to take you back home when your car is in for servicing. Even if something is not covered by replacement, they go above and beyond to make sure you are happy. I had an issue with my key and since I am driving all throughout Alberta, David Richardson thought about my safety first and replaced the key for me. I thanked him very much for his caring and consideration which he did not have to do. But did out of the kindness of his heart. I can now feel secure in my Venda for many years to come, thanks to the fabulous team at Charlesglen Toyota. When you walk in to Charlesglen say "Tamra said that Charlesglen has the BEST Customer Service she has ever seen. So I came to check it out for myself." Go buy your car from Charlesglen and you will be very happy with your decision. Happy Toyota shopping!!!!!!!!!!!! Thanks very much to the Charlesglen Team and David Richardson!!!!! Tamra L. Baxter Calgary Customer for Life More

"Fantastic Service" Recently purchased a 2014 toyota corolla, had to down size from a tundra due to financial situation. Charlesglen Toyota went above and beyond to find Recently purchased a 2014 toyota corolla, had to down size from a tundra due to financial situation. Charlesglen Toyota went above and beyond to find something that i could get into and still afford to drive, needless to say they pulled it off, from going over the product itself through to financing was a truly smooth experience. The way Charlesglen treats their customers is top notch. I definately recommend this dealer to others. More

Exceptional Dealership! It was an a nice experience shopping at Charlesglen Toyota. Thumb up for Mr. Harris Kok for his knowledge and professional services throughout the ent It was an a nice experience shopping at Charlesglen Toyota. Thumb up for Mr. Harris Kok for his knowledge and professional services throughout the entire process. Highly satisfy with their staff's friendliness meeting customer's need. I would recommend someone to consider Charlesglen Toyota on their next Toyota vehicle! Awesome dealership!! More

Great Experience Recently my father visited me in Calgary and as we used to do when I was a child at home I decided to spend the afternoon going for a drive and checki Recently my father visited me in Calgary and as we used to do when I was a child at home I decided to spend the afternoon going for a drive and checking out car dealers. He had mentioned he wanted to see what a Toyota Tacoma was like so we went to Charlesglen and he got out and took a look at a truck inside the dealership where we were greeted at the door by reception and then by Mike a sales person. He was very polite and willing to help even though we mentioned we were just looking. He spent some time explaining about the truck and asked my dad if he wanted to go f. or a test drive and before long my father was picking a favorite color and trim levels and was talking finances. After explaining about the recent hail sale and deciding on a truck they offered my dad a great deal and had accessories installed and ready to go in no time so he could drive home. My only comment was the finance manager was very to the point and although fair I felt he could improve on his people skills but all in all it was a great experience and we were treated very well and got a great deal. More

Consistently Great Sales Support and Service Have now purchased 3 Toyota vehicles from Charlesglen, 1 new and 2 used, and every time the vehicles were in very good mechanical condition and extrem Have now purchased 3 Toyota vehicles from Charlesglen, 1 new and 2 used, and every time the vehicles were in very good mechanical condition and extremely clean both inside and out. Jeremy took the time to find the exact vehicle we were looking for (researching upcoming lease returns), as did Tyler in previous purchases (researching which vehicles were slated to be arriving from the manufacturer). Any issues have been openly and honestly discussed. The service department takes the time the understand any defects and ensures they are addressed correctly with the owner. More

Very honorable, friendly, honest dealership I purchased a secondhand vehicle for my son at this dealership and was quite pleased with the overall experience. Everyone was friendly and informativ I purchased a secondhand vehicle for my son at this dealership and was quite pleased with the overall experience. Everyone was friendly and informative and made the process go quite smoothly. After about a month the car started to develop huge rust spots on the drivers side door, that weren't obvious at the time of purchase. Someone had done a shoddy repair and sold the car before it started to rust through. The car wasn't painted by the dealer and they didn't notice it either. Even though it wasn't their fault, with the help of David Richardson we resolved the issue and had the vehicle repaired through cost sharing. I thank you David for your professionalism and because of your efforts I will keep Charlesglen Toyota in mind when I purchase my next car. More

Cd problem solved Came in with a Cd/ Radio problem and third party warranty ,Zsolt B took care of the paperwork and solved my problem promptly with a friendly attitude Came in with a Cd/ Radio problem and third party warranty ,Zsolt B took care of the paperwork and solved my problem promptly with a friendly attitude and a smile . He is an asset to your company . More

Service Excellence I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark cl I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark clearly explained to me what is checked and when my 2013 Tacoma would be ready for me. I asked for several dings in the windshield to be fixed which I had forgotten needed to be fixed when I made the service appointment. Nothing was too much trouble for Mark. A short time after the appointed return time Mark came out and said there would be a slight delay as the windshield technician had missed a ding and he was getting that fixed - great attention to detail and I was very appreciative of being kept up to date. Because o the delay Mark very kindly reduced the cost of the ding fixes. My rating of "Very Bad" for the price does not reflect in any way on the service department or Mark as it has absolutely nothing to do with them. It has everything to do with the on board navigation, Bluetooth and radio systems. I was forced to pay $243.75 to try to bring my in-dash system into something close (I hope) to a viable working asset, there was not a disc in stock. The navigation system data was so hopelessly out of date I had to install my old Garmin Nuvi navigator on the dash top. I require very accurate navigation for my job as a professional construction health and safety consultant. The system refuses to accept my Mach 2014 Samsung GTE cellphone data and I have yet to figure out the way to delete most of the pre-set channels from the less than user-friendly instructions. While I would recommend the truck as a very fine vehicle, I would tell any friends in the hunt to totally avoid having anything to do with the in-dash navigator and Bluetooth - which would probably stop them going to any Toyota dealership. More

Certified Used Toyota Venza My wife and I were searching for a 2010 Toyota Venza with low miles. We found exactly what we wanted at Charlesglen Toyota. When we contacted Charlesg My wife and I were searching for a 2010 Toyota Venza with low miles. We found exactly what we wanted at Charlesglen Toyota. When we contacted Charlesglen to enquire about the car, we spoke to Vira Ventskovska who became our Product Advisor. We drove in, took the car for a test drive, and ultimately purchased it. Vira was wonderful to work with. Paddy Phelan (Used Vehicle Sales Manager) ordered new tires for the car as they had 57,000 Km. on them, and then he put it through the shop to make certain that everything met their high standards. Once home we noticed a scrape on the bumper. I contacted Paddy and he put it back in the shop, it was buffed and re-painted. The car looks like new and we love it. A big bouquet to everyone we dealt with - friendly, customer service oriented, and we were left with a good over-all experience. More