Charlesglen Toyota

I enquired about a used Toyota Tacoma after Christmas 2013 with Melissa Mitchell. She was incredibly polite and an absolute pleasure to work with. After a test drive I decided that a new Tacoma would be 2013 with Melissa Mitchell. She was incredibly polite and an absolute pleasure to work with. After a test drive I decided that a new Tacoma would be in my best interests. We had the deal sewn up inside 2-hours and then I got a phone call saying they could upgrade me to a "Limited" version that was still in my price range - excellent service! The speed at which this happened was not only a credit to Melissa but also to Attila Bardos for making himself readily and cheerfully available - again excellent service. The briefing I received from Jim McAloram on the many aspects of the Tacoma was detailed, very cheerful and exactly what I needed to know before I transferred my gear from the trade-in to the Tacoma. I was invited to attend a session on the care of the vehicle by Jim - again first class customer service. In fact, this is the first dealership in over 40 years of car buying that has offered me this service - wonderful! All-in-all an excellent experience that means I would not hesitate to recommend Charlesglen to my friends and acquaintances (my family are all in Ontario!). Keep up the great work. More

The experience of buying a car was very pleasurable because everyone I dealt with was very knowledgeable about all aspects of purchasing a car. I especially liked the session with Jim MacAlorum who we because everyone I dealt with was very knowledgeable about all aspects of purchasing a car. I especially liked the session with Jim MacAlorum who went over all the vehicle manuals and very clearly demonstrated all the features of the vehicle. I would also commend Kim Mcmurdo for his very pleasant manner and how calmly and clearly he answered our questions. More

As soon as I walked into the dealership, I immediately felt very welcome and everyone was extremely friendly. Alex was by far the best salesperson I have ever dealt with - kind, friendly, and very open a felt very welcome and everyone was extremely friendly. Alex was by far the best salesperson I have ever dealt with - kind, friendly, and very open and transparent with every aspect of the purchase. He has an incredible amount of enthusiasm and an obvious passion for what he does! Alex, Atilla, Jason & Mark - you make a great team! A big thank-you to you all! I love my new Toyota!!! More

Continued great service all around at Charlesglen, we have been dealing there for almost 20 years now and are always pleased with the quality service. have been dealing there for almost 20 years now and are always pleased with the quality service. More

Vira helped a lot to find out better vehicle with better price. She did not push for the purchase and we apriciate it. We spent almost three days with her to select the vehicle. Mark explained how to ope price. She did not push for the purchase and we apriciate it. We spent almost three days with her to select the vehicle. Mark explained how to operate most of the new parts of the vehicle. He did a really good job on explaining. More

From the moment walking into the dealership we were greeted with great smiles, good explanations, information and support. There was never an instance when the information differed between personnel w greeted with great smiles, good explanations, information and support. There was never an instance when the information differed between personnel we spoke with. Overall an exceptional experience! More

We just bought a used car from Charlesglen Toyota. The staff at Charlesglen were professional, friendly, and enthusiastic. The service was excellent. Thank you for the great experience! staff at Charlesglen were professional, friendly, and enthusiastic. The service was excellent. Thank you for the great experience! More

Inconsistent dealership!.Regretful of choosing and going in this dealership..i hate their service it was really horrible experince for me going to this dealership in this dealership..i hate their service it was really horrible experince for me going to this dealership More

I had the most peasant experience in buying car with this dealership. The entire team was so savvy and they treated me in very professional manner. I decisively recommend this dealership, specially Alex Keon dealership. The entire team was so savvy and they treated me in very professional manner. I decisively recommend this dealership, specially Alex Keong, Jason Novak, Jim McAlorum and Gary Ghaderi for their hard work excellent business practice and ethics. Congrats to dealership to have such great personal. More

This is the third vehicle I have bought from Charlesglen. First, I find their service staff to be excellent. They answer questions honestly and don't try to push repairs before they are necessary. They wil First, I find their service staff to be excellent. They answer questions honestly and don't try to push repairs before they are necessary. They will let you know what work they feel should be done in the coming year so you can plan for it. Second, I have bought both a pre owned vehicle and a new vehicle from Kim McMurdo. He is very knowledgeable and can quickly compare different cars, options, and gas mileage with the software he has available to him. Once again honesty is very apparent in discussions. He manages expectations and there are no surprises. Picking up the car was a celebration with Jim McAlorum. He was thorough and yet created a great memory of the occasion. I love the new sales/service center with the customer lounge area restaurant and easy access. All staff are pleasant and efficient. I would highly recommend Charlesglen as a dealership for both sales and service. More