Charlesglen Toyota

pleasant buying experience This is our first time with Charlesglen Toyota. We were looking for a Toyota dealer for purchasing a Highlander as our next family vehicle. We had ple This is our first time with Charlesglen Toyota. We were looking for a Toyota dealer for purchasing a Highlander as our next family vehicle. We had pleasant experience when we met David Grela during our test drive and so decided to choose Charlesglen. Alex Keong did a highly professional job in helping us in making the final financing choice and finalizing optional package choosing. Mark Peters did an excellent job in introducing the key features of the vehicle and coaching us on how to operate it. We are satisfied with our pleasant purchasing experience at Charlesglen and we do love the Highlander! More

superb customer service After a horrible experience with a different dealership, we almost gave up and postpone getting a new vehicle. My husband and I however, decided to gi After a horrible experience with a different dealership, we almost gave up and postpone getting a new vehicle. My husband and I however, decided to give it one more try. We came to Charlesglen just to look around but when Mike came to us and showed us the new RAV4 we were hooked. He was nice and really gave us time to appreciate the car. We had the longest test drive we ever had and it was great! My husband was not keen with my color choice and he knew that. He showed us the black rav4 and immediately my husband said YES. I appreciated that Mike accommodated both my husband and I. Alex, our finance manager, is just one of a kind. He really went his way to have us approved and it was fast! He is so approachable and easy to talk to. He would call and give us updates. He made us feel that we were making the right decision and he was with us along the way. And of course, the best part was picking up our car! Jim, is a sweetheart! He is funny and made us feel that we are appreciated. He took the time to explain and show us important points about the car. He even sync our phones with it. We are happy customers! Thank you, guys! You did well! Congratulations! More

" Freddie's Reddie " for the first time in 30+ years, buying a car was amazing. The sales staff was thoughtful, considerate and listened to my uniqu needs. BRAVO!!!!!!!! for the first time in 30+ years, buying a car was amazing. The sales staff was thoughtful, considerate and listened to my uniqu needs. BRAVO!!!!!!!!! More

Mark is the Best! It's easier to have a great experience when you're buying a new car, but it's another to have a great service experience time after time. Mark has he It's easier to have a great experience when you're buying a new car, but it's another to have a great service experience time after time. Mark has helped me on several times occasions. When I initially came in for service with my son, William, Mark spoke to him and still asks about him years later (that's when I had my first Camry). He must meet a couple of hundred people every month, but he still remembers my son! Mark is always professional, and helpful. He really knows the vehicles, because when I ask questions, he always knows the answers and explains everything. More

great Everyone i had dealings with were very friendly and answered all my questions. I would highly recommend this dealership to anyone wanting to buy a ve Everyone i had dealings with were very friendly and answered all my questions. I would highly recommend this dealership to anyone wanting to buy a vechiles or have their vechiles serviced. More

Awesome My experience in buying my new car was awesome...from the moment I stepped into the showroom to the moment I drove away in my new car. Was a pleasure My experience in buying my new car was awesome...from the moment I stepped into the showroom to the moment I drove away in my new car. Was a pleasure interacting with the entire team at Charlesglen...I was treated with genuine respect, professionalism and professionalism. The icing on the cake was the hour Jim spent with me, introducingme to the vehicle and all the "techie gadgets". Will tell everyone I know of my great experience at Charlesglen! More

Excellent service My buying experience was wonderful. Mike,Alex and Mark were very helpful and professional. We had great experience and wonderful time. We were given v My buying experience was wonderful. Mike,Alex and Mark were very helpful and professional. We had great experience and wonderful time. We were given very detailed information about our Toyota highlander 2015. We loved it even more. More

EASY TO DEAL WITH As usual, it was a pleasure dealing with all of you at Charlesglen and special thanks to Kim, Tim and Brad. Will not hesitate to recommend Charlesglen As usual, it was a pleasure dealing with all of you at Charlesglen and special thanks to Kim, Tim and Brad. Will not hesitate to recommend Charlesglen to anyone of my friends, as I know they will get the royal treatment. More

Friendly, fun and informative! From the time I walked in the door my buying experience was awesome! Met with Harris and he made me feel very comfortable and confident that I had com From the time I walked in the door my buying experience was awesome! Met with Harris and he made me feel very comfortable and confident that I had come to the right place! He was very informative, fun and treated me like family! It had been many years since I had purchased a new car, I couldn't have made a better choice than my new Toyota Corolla!! I definitely recommend Charlesglen to anyone out there looking to purchase a vehicle! More

Shuttle Timings versus Service Timings I was picked up from my residence that is less than 10-minutes from the dealership at 2:15 p.m. My 2013 Tacoma was scheduled to be ready at 3:00 p.m. I was picked up from my residence that is less than 10-minutes from the dealership at 2:15 p.m. My 2013 Tacoma was scheduled to be ready at 3:00 p.m. (no problem). In the event, the truck was not ready until 3:45 p.m. So I wasted what proved to be nearly two hours on a very busy day. More