Charlesglen Toyota

Consistently Great Sales Support and Service Have now purchased 3 Toyota vehicles from Charlesglen, 1 new and 2 used, and every time the vehicles were in very good mechanical condition and extrem Have now purchased 3 Toyota vehicles from Charlesglen, 1 new and 2 used, and every time the vehicles were in very good mechanical condition and extremely clean both inside and out. Jeremy took the time to find the exact vehicle we were looking for (researching upcoming lease returns), as did Tyler in previous purchases (researching which vehicles were slated to be arriving from the manufacturer). Any issues have been openly and honestly discussed. The service department takes the time the understand any defects and ensures they are addressed correctly with the owner. More

Very honorable, friendly, honest dealership I purchased a secondhand vehicle for my son at this dealership and was quite pleased with the overall experience. Everyone was friendly and informativ I purchased a secondhand vehicle for my son at this dealership and was quite pleased with the overall experience. Everyone was friendly and informative and made the process go quite smoothly. After about a month the car started to develop huge rust spots on the drivers side door, that weren't obvious at the time of purchase. Someone had done a shoddy repair and sold the car before it started to rust through. The car wasn't painted by the dealer and they didn't notice it either. Even though it wasn't their fault, with the help of David Richardson we resolved the issue and had the vehicle repaired through cost sharing. I thank you David for your professionalism and because of your efforts I will keep Charlesglen Toyota in mind when I purchase my next car. More

Cd problem solved Came in with a Cd/ Radio problem and third party warranty ,Zsolt B took care of the paperwork and solved my problem promptly with a friendly attitude Came in with a Cd/ Radio problem and third party warranty ,Zsolt B took care of the paperwork and solved my problem promptly with a friendly attitude and a smile . He is an asset to your company . More

Service Excellence I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark cl I was met by Mark McQueen at the super clean and impressive indoor reception centre. A totally pleasant experience for my first service visit. Mark clearly explained to me what is checked and when my 2013 Tacoma would be ready for me. I asked for several dings in the windshield to be fixed which I had forgotten needed to be fixed when I made the service appointment. Nothing was too much trouble for Mark. A short time after the appointed return time Mark came out and said there would be a slight delay as the windshield technician had missed a ding and he was getting that fixed - great attention to detail and I was very appreciative of being kept up to date. Because o the delay Mark very kindly reduced the cost of the ding fixes. My rating of "Very Bad" for the price does not reflect in any way on the service department or Mark as it has absolutely nothing to do with them. It has everything to do with the on board navigation, Bluetooth and radio systems. I was forced to pay $243.75 to try to bring my in-dash system into something close (I hope) to a viable working asset, there was not a disc in stock. The navigation system data was so hopelessly out of date I had to install my old Garmin Nuvi navigator on the dash top. I require very accurate navigation for my job as a professional construction health and safety consultant. The system refuses to accept my Mach 2014 Samsung GTE cellphone data and I have yet to figure out the way to delete most of the pre-set channels from the less than user-friendly instructions. While I would recommend the truck as a very fine vehicle, I would tell any friends in the hunt to totally avoid having anything to do with the in-dash navigator and Bluetooth - which would probably stop them going to any Toyota dealership. More

Certified Used Toyota Venza My wife and I were searching for a 2010 Toyota Venza with low miles. We found exactly what we wanted at Charlesglen Toyota. When we contacted Charlesg My wife and I were searching for a 2010 Toyota Venza with low miles. We found exactly what we wanted at Charlesglen Toyota. When we contacted Charlesglen to enquire about the car, we spoke to Vira Ventskovska who became our Product Advisor. We drove in, took the car for a test drive, and ultimately purchased it. Vira was wonderful to work with. Paddy Phelan (Used Vehicle Sales Manager) ordered new tires for the car as they had 57,000 Km. on them, and then he put it through the shop to make certain that everything met their high standards. Once home we noticed a scrape on the bumper. I contacted Paddy and he put it back in the shop, it was buffed and re-painted. The car looks like new and we love it. A big bouquet to everyone we dealt with - friendly, customer service oriented, and we were left with a good over-all experience. More

Great Overall Experience Everyone that was involved in the purchase of my new Tacoma was great. Very friendly. I would recommend this dealership to anyone and everyone. I look Everyone that was involved in the purchase of my new Tacoma was great. Very friendly. I would recommend this dealership to anyone and everyone. I look forward to getting my service done at this Dealership. Vira Ventskovska was a great help and work hard to get me into the vehicle that I wanted. Thanks so much!!! More

Tire swap & Protection Package Inspection Everything was done well! The wheels were marked indicating which position they were used. Also, all 4 brake surface areas were inspected. All Prot Everything was done well! The wheels were marked indicating which position they were used. Also, all 4 brake surface areas were inspected. All Protection Package areas are good. The service visit was a pleasant experience. More

Friendly service, no surprises The purchase of my 2014 Prius V was straightforward and the service was exceptional. Searching for my car with Lily was my first impression of Charles The purchase of my 2014 Prius V was straightforward and the service was exceptional. Searching for my car with Lily was my first impression of Charlesglen and I appreciated that she respected what I wanted in my Prius and immediately began searching for a car with my specifications, instead of trying to sell me unsuitable cars already on the dealership lot, which is what two other dealerships did. Thank you, Lily. Kyle in Financing drew up a conditional bill of sale while I waited for my Prius to be shipped to me from Japan. The final bill of sale held no surprises and both Kyle and Alex in Financing were easy to work with and very friendly. Mark explained how the hybrid engine works, gave me tips to get the most mileage out of my vehicle, and also was a pleasure to talk with. Another reason I gave Charlesglen Toyota the best rating? Although my husband came with me every time, each of these people spoke directly to me, as the car buyer, and not to the man accompanying me. Thank you for showing that respect to me. Cheers! More

Great customer service I came to Charlesglen Toyota looking for a vehicle to replace my recently written off Toyota Corolla. Jeremy was very helpful and went through all my I came to Charlesglen Toyota looking for a vehicle to replace my recently written off Toyota Corolla. Jeremy was very helpful and went through all my options with me. I ended up getting a Rav4 and I love it! The customer service was excellent, and I will definitely recommend Jeremy to anyone looking for a vehicle. More

Problem solving Our experience at Charlesglen Toyota was excellent in every way. My reason for comment is that in a routine service an unexpected issue was found wit Our experience at Charlesglen Toyota was excellent in every way. My reason for comment is that in a routine service an unexpected issue was found with the car. When I expressed surprise and dismay, Connor was very quick to ask for assistance from John Perri who went out of his way to solve the problem. Many thanks! We highly recommend this dealership -great location, facilities and service. More