Charlesglen Toyota

3rd car from these guys Living downtown Charlesglen is quite out of the way but it is worth the trip for the great service. I just picked up my 3rd vehicle today and I have t Living downtown Charlesglen is quite out of the way but it is worth the trip for the great service. I just picked up my 3rd vehicle today and I have to say the Phil went above and beyond to work out a fair deal to get me into my new Rav4. Start to finish it was no pressure and very comfortable (for a sales process). Phil took the time to understand me as a customer and made some very good suggestions to make sure I wasn't over or under sold options and packages. Really great experience! More

Purchase Of A New Rav 4 A pleasurable experience from start to finish. Everyone we had contact with were friendly and knowledgeable. The showroom and the atmosphere in the bu A pleasurable experience from start to finish. Everyone we had contact with were friendly and knowledgeable. The showroom and the atmosphere in the building is one where you enjoy being in. More

Friendly and professional Knowledgeable and friendly staff at Charlesglen Toyota was the reason we chose a toyota. The sales staff, financial staff, and even the guy who went t Knowledgeable and friendly staff at Charlesglen Toyota was the reason we chose a toyota. The sales staff, financial staff, and even the guy who went through our vehicle with us after the sale were amazing. Made us feel like part of the family! More

buying a new Corolla Sport Excellent customer service! Everyone I had to deal with were so friendly and professional - would recommend this dealership to anyone. Love my new C Excellent customer service! Everyone I had to deal with were so friendly and professional - would recommend this dealership to anyone. Love my new Corolla Sports model!!! I had a 2002 Corolla LE and took it to this dealership for service and was impressed with their service. More

Trouble-free Our lease of a 2010 Toyota was coming to an end on April 30, so we made an appointment with Theresa in order to determine our options. Theresa was ver Our lease of a 2010 Toyota was coming to an end on April 30, so we made an appointment with Theresa in order to determine our options. Theresa was very helpful in pointing out the routes we could take if we did indeed decide to continue dealing with Charles Glen. Our final decision was to continue leasing. Theresa made note of the features that we required in an automobile, and proceeded to inform us of the ease at which we could switch to a 2015 vehicle and at what cost. Taking her suggested options home with us, we concluded that the continuation of leasing was in out best interests. We contacted her the next day, and we are now the proud drivers of a beautiful Corolla. More

Excellent customer service. Charlesglen Toyota has the staff and business practices to set itself apart from any other dealer. We bought a new RAV4 and couldn't be happier with t Charlesglen Toyota has the staff and business practices to set itself apart from any other dealer. We bought a new RAV4 and couldn't be happier with the experience. Sales was a pleasure to do with and financing was a breeze. Looking forward to continuing business at this location, we are customers for life and won't buy Toyota anywhere else. More

Friendly and Non-pushy I came in knowing I wanted to purchase a used non Toyota model. Since it wasn't a Toyota, they didn't have a lot to tell me about the car which was fi I came in knowing I wanted to purchase a used non Toyota model. Since it wasn't a Toyota, they didn't have a lot to tell me about the car which was fine as I did my research beforehand very thoroughly. But they quickly provided all the documentation for the vehicle, including carproof and AMVIC inspection report. No shadiness to these guys. More

Amazing!! Went in looking for Camry or Avalon Brought my mother along to check out the vehicles for ease of access and egress. Hala (Sales Rep), was amazing, Went in looking for Camry or Avalon Brought my mother along to check out the vehicles for ease of access and egress. Hala (Sales Rep), was amazing, allowing us to test drive both vehicles and discussing the differences. Hala wanted to make sure we picked the car suited to our needs. Hala was very considerate of my mother, allowing her to sit and keeping her company while my trade-in vehicle was being looked at (thank you for being so kind). Ryan (GM), was very friendly, personable and easy to talk to through this process as well as Tyler (Finance), who helped explain the $$$, what was being charged/credited, why a charge was there, Tyler's patience was amazing and supportive during the insurance process. Jim (Car Delivery) was amazing, Jim is easy going and you can tell he loves his job very much so. Jim was very attentive and made sure I was comfortable and understood my new vehicle (yes the brownies are on there way lol). I have to say the team that looked after me was excellent at what they do, I am very glad I am dealing with Charlesglen!! More

Wow! These guys are amazing. Our experience at Charlesglen Toyota has exceeded all expectations. No longer does buying a car need to feel like a sleezy transaction. We were trea Our experience at Charlesglen Toyota has exceeded all expectations. No longer does buying a car need to feel like a sleezy transaction. We were treated with respect from first contact through vehicle delivery. The sales team was open and honest, with nothing hidden. They didn't employ any of the high pressure sales tactics like so many dealers do. It actually felt like we were working together to get the best deal possible. Finance department was on the ball with the same level of service. Jim did an amazing job walking us through the vehicles features and getting us all set up during vehicle delivery. He was also a hit with our three little ones ages 5, 4, and 1.5. Hands down the best dealership we've ever experienced! Check them out. More

Totally awesome From the time I stepped into the showroom, we were treated with respect. Mike was awesome, and even treated us to lunch but more important was his pr From the time I stepped into the showroom, we were treated with respect. Mike was awesome, and even treated us to lunch but more important was his professionalism. He knew his business!! When we went to pick up the vehicle we were late, and are sorry for the delay but Jim was smiling and understood, then he proceeded to take us to his dungeon--which he said we'd not return from-- but did, much wiser about that amazing vehicle I purchased. He explained everything from Bluetooth to engine. Then we went up to financing and again received amazing service with a smile. I'd recommend this dealership to all my friends. Thank you!!! More