Charlesglen Toyota

Excellent customer service. Charlesglen Toyota has the staff and business practices to set itself apart from any other dealer. We bought a new RAV4 and couldn't be happier with t Charlesglen Toyota has the staff and business practices to set itself apart from any other dealer. We bought a new RAV4 and couldn't be happier with the experience. Sales was a pleasure to do with and financing was a breeze. Looking forward to continuing business at this location, we are customers for life and won't buy Toyota anywhere else. More

Friendly and Non-pushy I came in knowing I wanted to purchase a used non Toyota model. Since it wasn't a Toyota, they didn't have a lot to tell me about the car which was fi I came in knowing I wanted to purchase a used non Toyota model. Since it wasn't a Toyota, they didn't have a lot to tell me about the car which was fine as I did my research beforehand very thoroughly. But they quickly provided all the documentation for the vehicle, including carproof and AMVIC inspection report. No shadiness to these guys. More

Amazing!! Went in looking for Camry or Avalon Brought my mother along to check out the vehicles for ease of access and egress. Hala (Sales Rep), was amazing, Went in looking for Camry or Avalon Brought my mother along to check out the vehicles for ease of access and egress. Hala (Sales Rep), was amazing, allowing us to test drive both vehicles and discussing the differences. Hala wanted to make sure we picked the car suited to our needs. Hala was very considerate of my mother, allowing her to sit and keeping her company while my trade-in vehicle was being looked at (thank you for being so kind). Ryan (GM), was very friendly, personable and easy to talk to through this process as well as Tyler (Finance), who helped explain the $$$, what was being charged/credited, why a charge was there, Tyler's patience was amazing and supportive during the insurance process. Jim (Car Delivery) was amazing, Jim is easy going and you can tell he loves his job very much so. Jim was very attentive and made sure I was comfortable and understood my new vehicle (yes the brownies are on there way lol). I have to say the team that looked after me was excellent at what they do, I am very glad I am dealing with Charlesglen!! More

Wow! These guys are amazing. Our experience at Charlesglen Toyota has exceeded all expectations. No longer does buying a car need to feel like a sleezy transaction. We were trea Our experience at Charlesglen Toyota has exceeded all expectations. No longer does buying a car need to feel like a sleezy transaction. We were treated with respect from first contact through vehicle delivery. The sales team was open and honest, with nothing hidden. They didn't employ any of the high pressure sales tactics like so many dealers do. It actually felt like we were working together to get the best deal possible. Finance department was on the ball with the same level of service. Jim did an amazing job walking us through the vehicles features and getting us all set up during vehicle delivery. He was also a hit with our three little ones ages 5, 4, and 1.5. Hands down the best dealership we've ever experienced! Check them out. More

Totally awesome From the time I stepped into the showroom, we were treated with respect. Mike was awesome, and even treated us to lunch but more important was his pr From the time I stepped into the showroom, we were treated with respect. Mike was awesome, and even treated us to lunch but more important was his professionalism. He knew his business!! When we went to pick up the vehicle we were late, and are sorry for the delay but Jim was smiling and understood, then he proceeded to take us to his dungeon--which he said we'd not return from-- but did, much wiser about that amazing vehicle I purchased. He explained everything from Bluetooth to engine. Then we went up to financing and again received amazing service with a smile. I'd recommend this dealership to all my friends. Thank you!!! More

Knowledgable staff We bought a Toyoto Prius for the first time and there was a lot to learn about it's workings as compared to our previous cars. The staff were very kn We bought a Toyoto Prius for the first time and there was a lot to learn about it's workings as compared to our previous cars. The staff were very knowledgable and patient with us for what is a large learning curve. Staff very willing to handle all the details it takes in purchasing a new car. More

Great interaction with customer from the dealership. Charlesglenn delivered my vehicle timely as planned and have a strong customer relationship. The calls were answered promptly or call back after the c Charlesglenn delivered my vehicle timely as planned and have a strong customer relationship. The calls were answered promptly or call back after the calls initiated. More

Used vehicle purchase for my 17 year old daughter I have been a customer of Charlesglen Toyota since January 2009 and have never once had a negative experience. It only made sense to start my search h I have been a customer of Charlesglen Toyota since January 2009 and have never once had a negative experience. It only made sense to start my search here for a car for my 17 year old daughter. She needed a vehicle with AWD , or a 4 wheel drive option, at a low price point, that was up-to-date in all it's maintenance, preferably no more than 180,000 kms. I started by browsing on-line for used vehicles through the Charleglen Toyota website and was immediately helped via an on-line chat. I was sent a list of available vehicles that fit my criteria and set up an appointment for viewing / test drives. The end result was the purchase of a 2003 Jeep Liberty limited edition. We were so happy to have found a vehicle that fit our requirements within our price range (it even included a remote starter !!). The vehicle history and inspection record was fully disclosed at no charge. The wheels had very low tread but were replaced at the dealership with virtually brand new tires at no additional cost. I used my points accumulated through the dealership to bring down the cost another $1,800. I will come back to this dealership for the purchase of my next vehicle for sure :-) More

Excellent experience Buying a toyota was one of the best experiences I had. I was not planning on a purchase but an experienced sales person made the difference. He explai Buying a toyota was one of the best experiences I had. I was not planning on a purchase but an experienced sales person made the difference. He explained in details what I wanted and needed on the vehicle and I am very pleased with my new car. Thank you. More

Amazing experience It was e memorable experience trading in my Saturn at a fair price and buying my first TOYOTA at Charlesglen. They are amazing and the only dealership It was e memorable experience trading in my Saturn at a fair price and buying my first TOYOTA at Charlesglen. They are amazing and the only dealership that I recommend to everyone. More