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Charlesglen Toyota
Calgary, AB
1,468 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,468 reviews
June 01, 2015
Wonderful shopping experience The staff especially Hala was very helpful, I had bought a Corolla from her in July and unfortunately I was in a car accident and decided I like the c The staff especially Hala was very helpful, I had bought a Corolla from her in July and unfortunately I was in a car accident and decided I like the car so much I would like another one. Hala was very helpful in getting me a great price. Wil was also very helpful and easy to work with. I enjoyed their service so much I brought my sister in to buy a car from Hala also. Thanks Gang More
by Two in one year
Employees Worked With
Hala Saaid, Wil Cheng
June 01, 2015
Excellent experience. My Rav4 is the sixth Toyota that I have purchased and The Charlesglen Toyota Scion Team has hit another home run. I'll be back. My Rav4 is the sixth Toyota that I have purchased and The Charlesglen Toyota Scion Team has hit another home run. I'll be back. More
by Paul S.
Employees Worked With
Jim McAlorum, Tyler Doherty, Kurt Scheuerman, Stephen Chan, Wil Cheng
May 30, 2015
Overall good The only negative was the length of time spent waiting for the finance dept to sign off so that we could leave with our new car. A 45min. wait in the The only negative was the length of time spent waiting for the finance dept to sign off so that we could leave with our new car. A 45min. wait in the Finance Dept, on a cash deal, with several offices with no clients is not acceptable. More
by 2015 avalon
May 26, 2015
Best client service in all the years of buying cars. I found everyone went above and beyond. First time in my experience that everything about the vehicle and process was so well explained to me. I found everyone went above and beyond. First time in my experience that everything about the vehicle and process was so well explained to me. More
by nan111
May 26, 2015
A nice change Pleasantly surprised at the change from this Toyota Dealership from others in Calgary. All the people here didn't give me that "slimy" salesman vibe. Pleasantly surprised at the change from this Toyota Dealership from others in Calgary. All the people here didn't give me that "slimy" salesman vibe. They were genuine and full of useful information that helped me make my decision. I look forward to working with them in the future- I expect I'll see them for service appointments and I look forward to catching up. More
by ToniHudson
Employees Worked With
Wil Cheng, Andrew Fagan
May 20, 2015
great service and courteous staff I found Pamela, my service agent, especially efficient. She phoned me twice and kept me informed throughout the service process. I especially apprec I found Pamela, my service agent, especially efficient. She phoned me twice and kept me informed throughout the service process. I especially appreciated how she took the trouble to inform me when the car was ready for pick-up. I felt i was well taken care of. Thanks, Pamela. More
by pec19
Employees Worked With
May 16, 2015
Forgot how great Charlesglen is! Excellent experience at Charlesglen. Last new Toyota was a 2005 4 Runner. I am amazed at the professionalism and attention to detail this group deli Excellent experience at Charlesglen. Last new Toyota was a 2005 4 Runner. I am amazed at the professionalism and attention to detail this group delivers. Fantastic group of sales and service professionals. Thanks to all of you who were involved. More
by amo
May 16, 2015
Review of Sales Experience Overall we enjoyed our purchase experience with Charles Glen Toyota. Our sales person, Mark Toews provided exceptional service. He was courteous, resp Overall we enjoyed our purchase experience with Charles Glen Toyota. Our sales person, Mark Toews provided exceptional service. He was courteous, respectful, informative and patient as he showed us the various car models for sale at your dealership. He then took the time to take us out on a test drive and chose a route that would demonstrate the car’s performance going up hills etc. He is a person who doesn’t just talk, but he recognizes the value in the product that he is selling and then informs, clarifies and explains so that the customer can fully appreciate the quality of the car. We would recommend Mark as a sales person for any dealership or product. Kerri Hope was our finance person and we found that she provided excellent service. She clearly explained the financing details and then did something beyond what she might be expected to do. Our insurance company sent the insurance documents in one of our names only. Since we had purchased the car as co-owners, Kerri took the time to contact us to let us know that only one of us was named as an insurer of the vehicle. This gave us a chance to contact the insurance agency and correct things before we picked up the car. We appreciated this a lot. On the other hand our experience when we picked up the car was less than satisfactory. We found it was very rushed. We were fortunate that our sales person, Mark, had taken the time to demonstrate things like the back up camera when we were in the process of buying the car. Other sales staff were also very positive and friendly even though they would not receive a commission. For example after we picked up the car and were waiting to see Kerri about the financing, we asked a sales person for help so that we could understand a few of the basic features of our car and he was happy to provide the information. It only took a few minutes, but we really appreciated his assistance. More
by newtoyota
Employees Worked With
Kerri Hope, Mark Toews
May 16, 2015
A New SUV in our life! Considering my vast experience in purchasing automobiles (my first a 2nd hand 1938 Oldsmobile for $50.00 at age 16) I can without a doubt say that at Considering my vast experience in purchasing automobiles (my first a 2nd hand 1938 Oldsmobile for $50.00 at age 16) I can without a doubt say that at Charlesglen Toyota, the staff made the process of buying, one of my best experiences. Without exception each member of Charlesglen that I made contact with, gave me the impression that they were pleased to see me and wanted to help with supplying me with a new Toyota. Garth. More
by young car guy
Employees Worked With
Other Employees :
Gord Braithwaite, Ryan Slaney, Tyler Doherty, Mark Toews
May 13, 2015
2015 Prius V Purchase Charlesglen Toyota were great on pricing, response to questions and initial overview of Prius V features and operation. They are also very friendly a Charlesglen Toyota were great on pricing, response to questions and initial overview of Prius V features and operation. They are also very friendly and patient. More
by Eric
