Charlesglen Toyota

Took truck in for oil change. Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator a Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator acknowledged this and stated that’s what would be done. However when picked up they charged me for the full package as they stated that is what was done. Emailed back to the booking coordinator. They stated they would escalate to their manager and I would hear back this week. So far nothing. They have the money and aren’t interested in correcting their mistake. I will be going elsewhere now. UPDATE June 29: I received an email from Mark McQueen the support manager apologizing for having issues. That he’s spoken to those involved and “as per our phone conversation, he will credit the service done that I didn’t ask for”. Actually I have yet to receive a phone call from them. No voicemails on any phones. No missed calls in the call logs so not sure who he talked to and agreed to this. So Charlesglen Toyota did service I didn’t ask for. Charged me for it. Says I agreed to something I haven’t. And continues to hold my hard earned money. This makes me want to go back to them even less. If they refunded the non-requested service, maybe I’d think about it. Growing more and more frustrated. UPDATE July 3, 2023: So after the above posting from June 29, Mark McQueen called me. The first time I’ve talked to him. He was confused on talking to me and that my wife has a Toyota coming in for servicing which we don’t have another Toyota. Long and short. Refunded my money to my credit card for the services I didn’t request. All of which was in writing declining it. Lastly I was asked to delete this review as they don’t want negative feedback. I think that is unfair to the public as everyone has the right to know the ups and downs of a business. More

Charlesglen Toyota is one of the friendliest and best places to visit. All the staff, salespeople, financial managers are very nice talking to answer all the questions that we might have. We’d such a gre places to visit. All the staff, salespeople, financial managers are very nice talking to answer all the questions that we might have. We’d such a great experience with them, and also we successfully purchased a vehicle that what we wanted, and feeling so happy, and we finally we got it. More

Excellent service. This is our 4th new vehicle purchase from Charlesglen and we have always been very pleased with the experience. Venus deserves a particular thanks th This is our 4th new vehicle purchase from Charlesglen and we have always been very pleased with the experience. Venus deserves a particular thanks this time, and Justin for completing the process so efficiently. Jim, of course, was his usual entertaining self at the delivery stage. More

Robert (pogi)- he’s an exceptional representative who goes above and beyond to assist his customers. He possesses extensive knowledge about various car models and patiently explains all the features and goes above and beyond to assist his customers. He possesses extensive knowledge about various car models and patiently explains all the features and options available. He never pushy and truly listens to the needs and preferences of his customers. He is highly professional, friendly, and trustworthy, making the car-buying experience a pleasure. Thank you! Nomer- is a fantastic finance manager who ensures a smooth and hassle-free financing process. He is well-versed in the financial aspects of car purchasing and takes the time to explain all the terms and conditions clearly. Nomer is highly organized and works diligently to find the best financing options that suit his customers' budgets. His dedication, efficiency, and friendly demeanour make his a pleasure to work with. Thank you! Jimmy the Great Flashlighter. He is knowledgeable about vehicle maintenance and provides accurate recommendations for necessary repairs or servicing. Mike takes the time to explain the details of the work needed and provides transparent cost estimates More

Very Professional and highly recommended , I would definitely refer to our family , friends and co-workers. They were very helpful and accommodating Anne Reyes ,Nomer Agorilla, and Roberto Aquino. definitely refer to our family , friends and co-workers. They were very helpful and accommodating Anne Reyes ,Nomer Agorilla, and Roberto Aquino. More

Very professional, from Val to the finance office. I would definitely refer prospective clients to Val. She is a genuine person! I would definitely refer prospective clients to Val. She is a genuine person! More

Even though it took over 15 months to take delivery of my new RAV4, I was very pleased with the service that I received from both Val in sales and Khalil/Justin in finance. I also really appreciated how Mar new RAV4, I was very pleased with the service that I received from both Val in sales and Khalil/Justin in finance. I also really appreciated how Mark walked me through all of the features of the vehicle on delivery day. Overall a great experience given the current new car market. More

My second time buying a new vehicle from this deal, it's been a great experience been a great experience More

Top drawer treatment from Phil and Khal. First time purchased but it won’t be our last with this dealership! Highly recommend Charlesglen Toyota! First time purchased but it won’t be our last with this dealership! Highly recommend Charlesglen Toyota! More

All the people involved with my purchase were straight forward and helpful allowing a painless and quick purchase. forward and helpful allowing a painless and quick purchase. More