Charlesglen Toyota

Amazing Above and Beyond Customer Service I just purchased a 2015 Rav4 from Charlesglen. THis is my 4th Toyota and my 3rd purchase from Charlesglen. Three weeks after purchasing my vehicle ( I just purchased a 2015 Rav4 from Charlesglen. THis is my 4th Toyota and my 3rd purchase from Charlesglen. Three weeks after purchasing my vehicle (along with the Extra Care Warranty) I was taking my vehicle in for a small warranty issue and discovered I had a flat tire. I called Roadside Assistance who came out and changed the tire for me. I then drove to Charlesglen who told me they would take care of me. My tire was not repairable but my warranty covered the replacement of the tire. I was advised the same day, that they were unable to find the same tire in Alberta and were working hard to locate it. This was not because the tire was no longer sold, but because the tire was so new. At that point they did not know how long it would be until they could get the tire, so they gave me a rental vehicle until they could return my vehicle. The Service Advisor Mark, kept me constantly updated on the status of the situation, and when he went on vacation during this time, he passed my file on to the Service Manager who kept me updated. The tire supplier for Alberta had failed to order these particular tires and so a supply was expedited from Kentucky USA. After a week, I got the call that the tire had arrived and that my vehicle would be ready to pick up that day. When I arrived to pick up my vehicle, the Service Manager sat me down and apologized for the delay and explained clearly the situation that had occurred and how there were some lessons learned from this particular experience. He walked me to my shiny washed vehicle and thanked me for my patience. At no point was Charlesglen Toyota at fault in this situation, they went above and beyond in trying to locate a tire for my vehicle, they provided me with a rental vehicle and even paid for the gas! I would never go anywhere else. More

Excellent Experience This is our third purchase at Charlesglen Toyota and as always the people we dealt with were very professional and great to work with from Harris Kok This is our third purchase at Charlesglen Toyota and as always the people we dealt with were very professional and great to work with from Harris Kok our salesman to Jim McAlorum who gave us detailed information of the features of our car and also the finance people went the extra mile. Thanks to all of you. More

Good experience The dealership is very friendly and professional in helping me to find the RAV4 that meet my needs. I suggest anyone to give it a try. The dealership is very friendly and professional in helping me to find the RAV4 that meet my needs. I suggest anyone to give it a try. More

Great customer service John Perri has been diligently working on finding an intermittent problem with my Prius.He kept me informed and assured me they were going to find a s John Perri has been diligently working on finding an intermittent problem with my Prius.He kept me informed and assured me they were going to find a solution. I am very happy that it seems to be resolved and I am driving my Prius again. John spent a lot of time and effort resolving this for me and is a credit to the Charlesglen team.We have bought several cars from Charlesglen and recommend their sales and service followup. More

great customers services exciting day for me . august 20 / 2015, i went to charlesglen toyota and pick up my new toyota highlander. they have very good customers service. i w exciting day for me . august 20 / 2015, i went to charlesglen toyota and pick up my new toyota highlander. they have very good customers service. i will recommend all my friends over there next time . they are the best toyota dealers in calgary More

service I love bringing my car to Charlesglen for service. Complimentary coffee, free shuttle to and from home, friendly counter people, and a car wash with e I love bringing my car to Charlesglen for service. Complimentary coffee, free shuttle to and from home, friendly counter people, and a car wash with each visit. Yesterday I had the oil and lube plus the cleaning of my car inside. Such a good job and the cleaning was only 49 dollars. More

Top Notch! Great experience! I would highly recommend Charlesglen Toyota. Friendly, helpful, accommodating, and no pressure to make any decisions. Everyone is ve Great experience! I would highly recommend Charlesglen Toyota. Friendly, helpful, accommodating, and no pressure to make any decisions. Everyone is very knowledgeable and takes the time to fully explain and answer all questions. More

Very happy customers Theresa is a fantastic Sales Manager. She helped us out when no other dealership would bother to help us out. Her expertise , knowledge and patience m Theresa is a fantastic Sales Manager. She helped us out when no other dealership would bother to help us out. Her expertise , knowledge and patience made our wish of upgrading into a new vehicle a reality. We love our new Rav4. Thank you Theresa! Thank you to Gary Ghaderi and Kerri Hope for your advice and answering all my questions about my paperwok and Jim McAlorum made the vehicle pick up very entertaining and informative. Great work by everyone from start to finish. More

Great !!! We recently bought our Toyota Camry from this location. The process was very clear and smooth. We also come to this location for servicing our cars, We recently bought our Toyota Camry from this location. The process was very clear and smooth. We also come to this location for servicing our cars, and we area very happy with their service too. Thank you! More

Mike was great Very helpful ,friendly,and Mike was great on the test drive.He wasn't breathing down our neck at all to make a sale.He did not need any help from his Very helpful ,friendly,and Mike was great on the test drive.He wasn't breathing down our neck at all to make a sale.He did not need any help from his boss. More