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Charlesglen Toyota
Calgary, AB
1,468 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,468 reviews
July 21, 2015
Great Service and Great Cars Thanks Charlesglhen Toyota for making the purchasing of my Carola so smooth. From Stephen to Alex to Tim you were all great! Thanks! All the best Thanks Charlesglhen Toyota for making the purchasing of my Carola so smooth. From Stephen to Alex to Tim you were all great! Thanks! All the best More
by Daumlert
July 17, 2015
No pressure sales, great process After having been burned at previous dealerships, I lm happy to report that I had a great experience at charlesGlen Toyota. My sales rep, Andrew was s After having been burned at previous dealerships, I lm happy to report that I had a great experience at charlesGlen Toyota. My sales rep, Andrew was straight forward, no bs, no pressure and over all a genuine guy. He explained how the dealership treats its employees like family, and it really shows in every interaction. I'll definitely use them again on my next purchase. More
by Padrean
Employees Worked With
Andrew Fagan
July 16, 2015
Good experience We bought our first Toyota at Charlesglen in 2000 and have maintained a good working relationship with Charlesglen ever since. The maintainance peopl We bought our first Toyota at Charlesglen in 2000 and have maintained a good working relationship with Charlesglen ever since. The maintainance people are a pleasure to deal with. We have been so happy with our 2000 Camry and with Charlesglen that it was an easy decision to buy a new vehicle there. More
by I love my new car
Employees Worked With
Gary Han
July 14, 2015
Superior to what I had expected The reason for a five star rating is as follows: The first time I walked into the Dealership I was warmly met, smiling faces and the willingness to he The reason for a five star rating is as follows: The first time I walked into the Dealership I was warmly met, smiling faces and the willingness to help without being pursued. My son and I spoke with Ryan. He had such a professional and kind countenance. He knows his cars, Ryan then asked Hala Saaid to take us for a Test drive. HALA WAS THE ABSOLOTE person who was very knowledgeable about the product she was selling.we were in and out of the dealership over several days; and each time we returned, Hala was so patient answering all our questions. Finally we decided on the RAV4 Limited. It was a positive experience dealing with Tyler and Wil Cheng also(Finance) then Mark McQueen, went over all the bells and whistles of my new Rav4 with me. He also is very knowledge about the car and answered all my questions, I also think all Dealerships should have this service.Thanks Mark. On the whole my experience was a positive one. Hala and Ryan you both ROCK. More
by Popo321
Employees Worked With
Other Employees :
Hala Saaid, Ryan Slaney, Tyler Doherty, Wil Cheng
July 12, 2015
Integrity of Service Now in Question I am starting to question whether Charlesglen actually does the work that I see as a billed line item on my service invoice or whether they actual uph I am starting to question whether Charlesglen actually does the work that I see as a billed line item on my service invoice or whether they actual uphold the values of service quality that they promote. This is the 4th time I have brought my vehicle in where I was billed for work that was either not completed or not completed to expectations. One time for a loose cargo box that I had to return the next day. Twice my bill said the tires were rotated and pressure checked. Yet 1 km down the road my pressure sensor light came on And now my replaced windscreen leaks. Yesterday I called my service advisor to discuss the issues. She wasn't available so I left a message I did not get a call back. I know everyone makes mistakes but I am now questioning the integrity of service at Charlesglen. Suggest that everyone double checks that they get the service that they are billed for. I received the truck More
by Sportyguy69
Employees Worked With
Megan Jordon
July 10, 2015
Changing vehicles before a lease ends The team made it easy in a few steps to move from one lease to another. Lots of us have questions about what one do and not do while in a lease. I fou The team made it easy in a few steps to move from one lease to another. Lots of us have questions about what one do and not do while in a lease. I found the information clear and the process to move me from a Corolla to a Camry painless and quick. Thanks to Tyler and Theresa! More
by Leasee
Employees Worked With
Tyler Doherty, Theresa Bishop
July 10, 2015
Excellent service As usual, when going to the dealership I was treated with lots of respect, provided the information I needed to make my decision to purchase very smoo As usual, when going to the dealership I was treated with lots of respect, provided the information I needed to make my decision to purchase very smooth. More
by alea_b20
Employees Worked With
Other Employees :
Hala Saaid, Ryan Slaney, Tyler Doherty, Wil Cheng
July 09, 2015
Great experience Had an amazing experience buying a car from this dealership. They walked us through every step from financing to insurance and the best of all the Had an amazing experience buying a car from this dealership. They walked us through every step from financing to insurance and the best of all the orientation was great. More
by Yoyo
July 09, 2015
Major 32,000Km Service accomplished with ease Arrived at the service centre in good time for the service which I was pre-warned when I booked it would take most of the day. As always a most friend Arrived at the service centre in good time for the service which I was pre-warned when I booked it would take most of the day. As always a most friendly greeting from Mark McQueen, Senior Service Advisor. He gave me a detailed run-down on what was to be checked and/or replaced. No surprises at all when I returned at 4:00 p.m. to recover my 2013 Tacoma 4X4. Mark had adjusted a couple of the charges to reflect the true amount of time that the various checks, etc. had done for which I was very impressed and grateful. All in all an excellent experience and that means I will be returning when the next 5,000Km oil change is due. When you get treated cheerfully, professionally and fairly - why go anywhere else? More
by palmond
Employees Worked With
July 02, 2015
Friendly and they took care of everything! Bought a used Rav4 here. We were very pleased with the service here, with everyone from sales to pick-up of the vehicle. A plus, is that we were on a Bought a used Rav4 here. We were very pleased with the service here, with everyone from sales to pick-up of the vehicle. A plus, is that we were on a bit of a time constraint, and people at the dealer took care of everything from registration, insurance, etc. All we had to do was say what we wanted and show up when everything was ready. It made the whole process a lot easier. Plus we love the Charlesglen key tag program! More
by A. Frederick
Employees Worked With
