Charlesglen Toyota

New vehicle purchase For the past 2 years we have been getting our vehicles serviced through Charlesglen . So naturally they were our first consideration when making the d For the past 2 years we have been getting our vehicles serviced through Charlesglen . So naturally they were our first consideration when making the decision to make a new purchase. Their service is outstanding as they pay attention to detail and go that extra mile to make sure our needs are met. The handling of our new purchase from start to finish was seamless. Hala, our sales representative was extremely knowledgable and got us the best price for our new 4Runner . Love the red carpet service . More

WORRY FREE! From my initial contact with Andrew to the time I drove my new Corolla off the lot, I was professionally guided through the process of buying a new ca From my initial contact with Andrew to the time I drove my new Corolla off the lot, I was professionally guided through the process of buying a new car. More

Great Service! Charlesglen Toyota has been a reliable dealership. We as a family have consistently bought cars from them throughout the years. The sales team and oth Charlesglen Toyota has been a reliable dealership. We as a family have consistently bought cars from them throughout the years. The sales team and others have been friendly, helpful and considerate. When considering on a car to purchase, Charlesglen is usually the first place we go to. The whole sales and maintenance of the cars process is something we think about when dealing with Charleglen Toyota. With the consistent service we get even after the initial purchase, we like to bring our cars back for the maintenance and services they provide. More

Great Experience My wife and I had an excellent experience from the beginning to the end. Edmund (sales consultant) was very out going and understanding! He wasn't the My wife and I had an excellent experience from the beginning to the end. Edmund (sales consultant) was very out going and understanding! He wasn't the typical pushy car dealer sales man, he was knowledgeable and he listened to what we wanted and needed. He was very accommodating and got us a great deal on our new Tundra. Thank you Toyota and thank you Edmund!!! Awesome/excellent service!!! Also would like to give a big thank you to Jim, our Toyota delivery guy who took us through our new vehicle and made us laugh. A 10 on the whole experience. Regards, Bill More

Friendly Service and Comforting Approach All those involved in our experience at Toyota where very kind and approachable. And genuinely wanted to help. I never felt pressured and was treated All those involved in our experience at Toyota where very kind and approachable. And genuinely wanted to help. I never felt pressured and was treated respectfully. More

Amazing Above and Beyond Customer Service I just purchased a 2015 Rav4 from Charlesglen. THis is my 4th Toyota and my 3rd purchase from Charlesglen. Three weeks after purchasing my vehicle ( I just purchased a 2015 Rav4 from Charlesglen. THis is my 4th Toyota and my 3rd purchase from Charlesglen. Three weeks after purchasing my vehicle (along with the Extra Care Warranty) I was taking my vehicle in for a small warranty issue and discovered I had a flat tire. I called Roadside Assistance who came out and changed the tire for me. I then drove to Charlesglen who told me they would take care of me. My tire was not repairable but my warranty covered the replacement of the tire. I was advised the same day, that they were unable to find the same tire in Alberta and were working hard to locate it. This was not because the tire was no longer sold, but because the tire was so new. At that point they did not know how long it would be until they could get the tire, so they gave me a rental vehicle until they could return my vehicle. The Service Advisor Mark, kept me constantly updated on the status of the situation, and when he went on vacation during this time, he passed my file on to the Service Manager who kept me updated. The tire supplier for Alberta had failed to order these particular tires and so a supply was expedited from Kentucky USA. After a week, I got the call that the tire had arrived and that my vehicle would be ready to pick up that day. When I arrived to pick up my vehicle, the Service Manager sat me down and apologized for the delay and explained clearly the situation that had occurred and how there were some lessons learned from this particular experience. He walked me to my shiny washed vehicle and thanked me for my patience. At no point was Charlesglen Toyota at fault in this situation, they went above and beyond in trying to locate a tire for my vehicle, they provided me with a rental vehicle and even paid for the gas! I would never go anywhere else. More

Excellent Experience This is our third purchase at Charlesglen Toyota and as always the people we dealt with were very professional and great to work with from Harris Kok This is our third purchase at Charlesglen Toyota and as always the people we dealt with were very professional and great to work with from Harris Kok our salesman to Jim McAlorum who gave us detailed information of the features of our car and also the finance people went the extra mile. Thanks to all of you. More

Good experience The dealership is very friendly and professional in helping me to find the RAV4 that meet my needs. I suggest anyone to give it a try. The dealership is very friendly and professional in helping me to find the RAV4 that meet my needs. I suggest anyone to give it a try. More

Great customer service John Perri has been diligently working on finding an intermittent problem with my Prius.He kept me informed and assured me they were going to find a s John Perri has been diligently working on finding an intermittent problem with my Prius.He kept me informed and assured me they were going to find a solution. I am very happy that it seems to be resolved and I am driving my Prius again. John spent a lot of time and effort resolving this for me and is a credit to the Charlesglen team.We have bought several cars from Charlesglen and recommend their sales and service followup. More