Charlesglen Toyota

Great experience. Val is professional, knowledgeable and cares for the customer. Helped to make a right decision at right time. Val is professional, knowledgeable and cares for the customer. Helped to make a right decision at right time. More

My experience was great! I got my car way earlier than expected and maria was very helpful and friendly I got my car way earlier than expected and maria was very helpful and friendly More

Very helpful, straightforward and knowledgeable about their inventory. They made the car buying experience a pleasurable one their inventory. They made the car buying experience a pleasurable one More

Rear Coil Spring Replacement Safety and Quality Issue My Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were rep Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were replaced back in 2019 Apr 05 in the Charlesglen Toyota Shop. The broken spring only had 22,282 km in the 4-year period; through my inquiry with my service adviser the replacement springs done in 2019 is aftermarket product with guaranty of 20,000km only (which cost $399.95 a pair for parts & $406.00 for labor, and I did not ask for aftermarket product). I find this is very disappointing. This troublesome issue was submitted to Mark McQueen, Assistant Service Manager for resolution. After a week I received subsequent Book An Appointment reminders to pay $920.40 for the rear springs replacement. More

Amazing service! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! More

Amazing Service from everyone, they really know how to make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and beyond to meet and exceed all your expectations. Justin in Finance was also amazing! He was very good at explaining everything to my husband and I and answered all our questions in great detail. He also had our vehicle registered and plated for us before we picked up the vehicle, which was so nice! Even the managers came to congratulate us on our new purchase!! Honestly could not have asked for a better experience. I will absolutely be recommending Charlesglen Toyota to all my friends and family! Thanks again, you guys rock! More

Very understanding of different people's needs and are willing to work with the customer in order maintain ongoing loyalty. willing to work with the customer in order maintain ongoing loyalty. More

The sales agent are very helpful and the manager is very patient and professional with the haggles we presented. After we got approved, the finance manager was the best we ever dealt with (we had been with patient and professional with the haggles we presented. After we got approved, the finance manager was the best we ever dealt with (we had been with 5 dealerships before). The man who prepares the truck for pick up was very accommodating and makes you feel better while showing you around the in and out of the vehicle. I would highly recommend it to friends. More

Val is definitely a very professional, genuine, and passionate saleperson to connect with. She is very patient with whatever questions you may have and will find the bed answer for them. She is always passionate saleperson to connect with. She is very patient with whatever questions you may have and will find the bed answer for them. She is always kind and cheerful. She makes yummy cookies! It was such a great journey to purchase our Highlander from her. Highly recommend her as your dealer if you want a vehicle from Toyota! More