Charlesglen Toyota

Wonderful Experience Not only Jurate Perminaite, Ryan Slanley, Will Cheng, Alex Keong and Jim Mealorum are so well organized efficient , we have been touched by their war Not only Jurate Perminaite, Ryan Slanley, Will Cheng, Alex Keong and Jim Mealorum are so well organized efficient , we have been touched by their warm and caring approach and that has meant a lot to us. Keep up the good work then, all of you. We will see you again if we need an other car and will tell our family and friends without reservations about Charlesglen. Thank You, Antonio and Maria Pacione More

Professional and Friendly I always enjoy my visits to Charlesglen Toyota. The paperwork is explained and completed quickly. The approximate cost is shown and the service pers I always enjoy my visits to Charlesglen Toyota. The paperwork is explained and completed quickly. The approximate cost is shown and the service personnel ask me if I have any questions before I sign. I can then relax in the lounge with a coffee and the newspaper, while waiting for my shuttle ride home. What a luxury in today's busy world More

Phenomenal! Absolutely the best customer service experience I've ever had, for anything, anywhere, period! We shopped around, and tried to deal with other Toyota Absolutely the best customer service experience I've ever had, for anything, anywhere, period! We shopped around, and tried to deal with other Toyota dealerships, but none compare to Charlesglen! Garnett Lund, our Product Advisor was always informative, proactive, and organized. He worked with John Gaskin to meet our expectations as realistically as possible. Extremely satisfying to have a no pressure sales environment. Gary Ghaderi, Financial Services Manager, ensured that absolutely everything was out on the table and that we fully understood all aspects of the paperwork. None of those irritating hidden costs you'll experience elsewhere. Alex Keong, Financial Services Manager, did the final paperwork signing with us. Just like the rest of the team, he was extremely organized, efficient, and had us out the door to our 2016 Tacoma in no time. Jim McAlorum, Delivery Coordinator, was an absolute blast to work with. The delivery area is unlike anything we've ever seen elsewhere. Our 2016 Tacoma was sitting inside a special, separate area of the building amongst everyone's desks. Jim took the time to make sure that we were comfortable with the vehicle and all its features, understood all the benefits of the extended warranty program, and definitely kept us entertained! He works on brownies, so make sure to take him in a batch. First ever brand new vehicle; I look forward to driving our 3rd generation Tacoma for many years to come. Couldn't recommend the Charlesglen team any higher if we tried!!! More

Impressive Customer Service From my very first inquiry online to picking up my vehicle today I have been very impressed with the Customer Service. Andrew Fagan even brought a Hig From my very first inquiry online to picking up my vehicle today I have been very impressed with the Customer Service. Andrew Fagan even brought a Highlander to our house in the southeast to make sure it would fit in the garage with my husband's truck! Once I had decided on a colour he kept me updated with the arrival at the dealership.Tyler in Finance was very efficient and never made us feel pressured to take any options. Mark was great showing me the "workings' of my new vehicle. I would highly recommend Charlesglen. More

replace rear differential on the way home from the mountains the rear diff went in my vehicle. I was able to limp it into Charlesglen Toyota.. The service manager Dan Wilson on the way home from the mountains the rear diff went in my vehicle. I was able to limp it into Charlesglen Toyota.. The service manager Dan Wilson took matters in hand and by early afternoon had me on the road again. I fully expected I would have to stay over night and wait for parts and service. Mr Wilson's professionalism was of the highest standard and the the service was excellent. More

First Class I was shopping for a used car privately and test drove a few and didn't feel comfortable. I decided try Charlesglen and couldn't have been impressed. I was shopping for a used car privately and test drove a few and didn't feel comfortable. I decided try Charlesglen and couldn't have been impressed. All of the staff were friendly and not pushy. A big thank you to Andrew who took the time to help me find the right vehicle for my needs and thanks to Jim who helped go over all the features of the vehicle with me. They went the extra mile. More

A GREAT Team This was the second time that my family purchased a vehicle from Charlesglen Toyota. Everyone that we dealt with were very friendly and courteous. Mik This was the second time that my family purchased a vehicle from Charlesglen Toyota. Everyone that we dealt with were very friendly and courteous. Mike Loritz and Mark Toews were very professional in helping me through the process of getting me the best deal. At one point, Tim Beach, General Manager, approached me to make sure that I was being attended properly. The Financial Services Manager, Tyler Doherty was very helpful. Mark Peters walked us through the different features of the vehicle before he handed us the keys. Overall, it was a very rewarding experience. A GREAT team. More

Full service which cost $1550.00 and no regrets Great service as always since 2002 and I take my car all the way from Banff. Pamela was great to deal with and her Halloween costume was great too. W Great service as always since 2002 and I take my car all the way from Banff. Pamela was great to deal with and her Halloween costume was great too. While waiting for the car from 10.00 AM till 3.30 PM, enterprise was great too lending me car to attend Friday prayers at a very nominal charge. All you guys were great. Keep up the good work guys. Till I see you again, wish you all the best! More

Great Customer Service. Friendly and wanted my business. They were knowledgeable and went the extra mile to gain a satisfied customer. They are focused on building a relat Friendly and wanted my business. They were knowledgeable and went the extra mile to gain a satisfied customer. They are focused on building a relationship so my experience continues to be positive. More

First car buying experience I didn't know what to expect walking in, but Garnett and Gary were able to answer all of the questions I had and were friendly and honest. The car tha I didn't know what to expect walking in, but Garnett and Gary were able to answer all of the questions I had and were friendly and honest. The car that brought me into the dealership was sold earlier that day, but we walked through the lot and found something that ended up being a good fit. More