Charlesglen Toyota

Quick, Thorough Customer Service Dan Wilson stepped up and did some problem solving. The cover on my driver's side visor mirror kept slipping. Without conventional use of a screwdrive Dan Wilson stepped up and did some problem solving. The cover on my driver's side visor mirror kept slipping. Without conventional use of a screwdriver or specialized key, Dan Wilson managed to dislodge the faulty cover. This allowed me to use the mirror without having to use my hand to hold it up. Thanks Dan! More

Wonderful Experience Professional and friendly people, cannot say enough good things about Andrew, Phil, Jim, and Ashley, they really took care of us and made it fun! J Professional and friendly people, cannot say enough good things about Andrew, Phil, Jim, and Ashley, they really took care of us and made it fun! Jim was really funny and explained all the working parts of our car on delivery. Everyone went out of their way to make our experience as easy, painless and fun as possible. It was a real pleasure dealing with all of them. More

Friendly and helpful. Excellent customer service from Mark Stacey and Kerri Hope. Jim was funny and knowledgeable in delivering the vehicle and it's parts and funtion. Lins Excellent customer service from Mark Stacey and Kerri Hope. Jim was funny and knowledgeable in delivering the vehicle and it's parts and funtion. Linsay William was very friendly and nice. More

Great experience I found them very professional, very friendly, open and honest. My sales advisor, Hala, worked very hard to ensure all my questions were answered. Th I found them very professional, very friendly, open and honest. My sales advisor, Hala, worked very hard to ensure all my questions were answered. Their service is great and they value their customers. More

Awesome Service!! Very Friendly, Courteous and Efficient. Great Quality of work and Excellent Service!! Overall experience delivered by both Harris and Alex and also th Very Friendly, Courteous and Efficient. Great Quality of work and Excellent Service!! Overall experience delivered by both Harris and Alex and also the new sales team was Top Notch. More

Fantastic experience, everyone we dealt with was great! Our salesman Wil was very friendly and honest. He worked very hard to get us into vehicles that fit our needs and our budget. Jim was excellent when I Our salesman Wil was very friendly and honest. He worked very hard to get us into vehicles that fit our needs and our budget. Jim was excellent when I came to pick up the vehicle, he was very thorough in explaining everything in the vehicle so nothing was overlooked. More

Toyota service is just great In few words, the experience was just excellent at Charlesglen dealership. Hala was very professional, thorough, and friendly which made it easier t In few words, the experience was just excellent at Charlesglen dealership. Hala was very professional, thorough, and friendly which made it easier to finalize my decision to get my new 2016 top model Venza. thank you team and thank you Hala. Mazhar More

Positive service experience Just wanted to take a second to show my appreciation for the positive service experience I had recently at Charlesglen. Dan Wilson was my service adv Just wanted to take a second to show my appreciation for the positive service experience I had recently at Charlesglen. Dan Wilson was my service advisor; he was exceptionally friendly, putting in the extra effort for small things like remembering my name when I came in to pick up my vehicle the following day. Over all I had a good service experience and will continue to use Charlesglen as my vehicle maintenance provider. More

Great Customer Service from Alex Alex, always a pro. Bought and maintain our Rav only at Charlesglen. Always courteous and polite, right from the moment you drive in the service bay Alex, always a pro. Bought and maintain our Rav only at Charlesglen. Always courteous and polite, right from the moment you drive in the service bay or through the front door to look around. All work is done timely and professional, everything is easily explained and options are always given. Best of all- Honest advice. Today, emails and phone calls were prompt. More

Never thought it would happen!!! I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of a I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of all those dealers only Charlesglen Toyota had a rating that was high enough that we thought it would be worth at least taking a look. We walked in the door, spotless - an nice surprise. Looked at a few vehicles and found one we both fell in love with but felt it was too big to fit in the garage. Mike Loritz, Product Advisor, showed and asked if we had any questions. Had lots, he answered them then said " if you have time lets jump in one and see if it fits in your garage". IT FIT!!! Back to the dealership. Kim McMurdo, Sales Manager, was introduced to us then looked at and tested our trade in. Wow, two people working at this dealership who actually loved what they did and were proud to be part of the dealerships team! Kerri Hope, Financial Services Manager, worked out the payment and extras we wanted. Through this entire time never was there any attempt to upsell or coerce us into purchasing anything we did not want. Everything was explained in an easy understandable way. Another person who actually loves their job and where they work! Wow, even phoned to advise she could not be there on the day of possession, but would ensure everything would be done, in place and exactly the way we wanted it. Possession day. :) Arrive at the prescribed time, and were met by Jim McAlorum, Delivery Coordinator. Jim walked us through all the buttons, bells, whistles, then programed the phone in to work seamlessly with the vehicle. No question was insignificant or a bother!!! Everything answered in detail. "Any question, call or come back and I will help you with how everything works". Wow another person who truly loves what he does and is proud of where he works!!!! Lastly, Phil Dao, Sales Specialist - Financial Services Manager, stepped in and made sure everything Kerri Hope had said was carried out. Again no pressure to upsell anything. Answered any questions we had. Again, another person happy to be where he was and showed great professionalism in doing his job!!! If the Service Department is even close to the commitment to excellence, friendly professional approach, attention to the tiniest detail and no upsell as the initial team we have dealt with it would truly deserve the Five Star Rating we are giving them. Never thought it would happen that we would find a dealership where we would buy vehicles from for the rest of our lives. It just may happened!!! Thank you for everything!!! More