Charlesglen Toyota | Page 110

i feel good This is the first positive experience I have had at a car dealership in 25 years. I now have 21 registered vehicles, most purchased privately to avoid This is the first positive experience I have had at a car dealership in 25 years. I now have 21 registered vehicles, most purchased privately to avoid the dealership. I am an admitted chevy person, but I stepped out of the box and bought a prius for my wife 6 years ago, (from cmp, that was a horrible experience) but we were so happy with the car and the Toyota service that when it was time to update we looked for another Toyota. My wife had done a lot of research and decided a Rav4 would be the best choice. We looked online then did a test drive at another dealer, but did not find what we were looking for. I had heard good things about charlesglen from friends and it was a convenient location, so we came in to see what you had. My dealership apprehension was gone soon after we were introduced to Mark Toews. Mark showed us several vehicles and option packages and we settled on a '13 limited. Kerr Hope was great to deal with in finance, and Jim McAlorum showed us all the features on the Rav4 and synched our phones to the blue tooth. We will be bringing brownies for Jim at the first service. Thank you I feel good. More

Needs more efficiency Mike in sales was great to deal with, things went very smooth and efficient, even after delivery with questions he treats everything as time sensitive Mike in sales was great to deal with, things went very smooth and efficient, even after delivery with questions he treats everything as time sensitive and gets answers back asap. With other departments we had a few disappointments First, the delivery of the vehicle seemed very professional at first as you head downstairs and see it sitting there clean and ready to go, delivery guy was very personable, but was very quick to run around the vehicle and by the time we got in we knew nothing about it and had to read manual at home as well as Google. Also being told there was a time crunch for another 5pm delivery when it was only 3:45, made us feel not very valued. Second, was the wait time in finance department on delivery day, we sat for 45min before the file was passed on to Kerri who got us in and out nice and quick as we just had to hand over a check, but when delivery is a scheduled time I would have expected more efficiency. The purchase day however was not much wait at all. More

Excellent Customer Service!!!! The Sales and Finance team went out of their way to make sure that I got into the vehicle that I really wanted. I would highly recommend this dealers The Sales and Finance team went out of their way to make sure that I got into the vehicle that I really wanted. I would highly recommend this dealership to anyone looking to purchase new or used. Had a great experience. More

Purchase without Pressure We just bought a new Toyota Highlander from Charlesglen and one of the main reasons was the friendly, positive experience of the sales department. Tyl We just bought a new Toyota Highlander from Charlesglen and one of the main reasons was the friendly, positive experience of the sales department. Tyler was knowledgeable about the vehicle and flexible with his time. He communicated the benefits of the Highlander, Charlesglen Service Department, and Toyota in general without putting a lot of sales pressure on us. We are very happy with the dealership and look forward to maintaining our vehicle through the well-equipped Service Department. More

Excellence in all departments! I have been a loyal customer of Charlesglen for about 14 years. The dealership is completely focused on customer service from the showroom to service I have been a loyal customer of Charlesglen for about 14 years. The dealership is completely focused on customer service from the showroom to service. The sales folks were tireless in producing numbers to answer my questions. Pam in service is exceptionally efficient, friendly, and accommodating. The service workers are all courteous and careful. The shuttle drivers are interesting and fine folks. As a result, I have no plans to change my brand or dealership. More

Pleased Overall a very pleasant car buying experience. Tyler is an easy guy to get along with, and he made the trip worthwhile. Knew what I was looking for an Overall a very pleasant car buying experience. Tyler is an easy guy to get along with, and he made the trip worthwhile. Knew what I was looking for and followed through to make sure I found it. More

Top Quality Service from Top Quality People I had a fantastic buying experience from Charlesglen Toyota . Mark was an amazing help and answered all of my questions and needs. Always friendly and I had a fantastic buying experience from Charlesglen Toyota . Mark was an amazing help and answered all of my questions and needs. Always friendly and smiling. I appreciated the timely manner and the attention to detail from everyone who helped me including Mark T, Ryan Slaney , and Alex K . Also Jim was hilarious and made the delivery fresh and fun . I will recommend Charlesglen Toyota a million times over . Everyone at Charlesglen is welcoming , friendly , outgoing , and fun to work with and purchase from . Thanks a bunch . More

ServiceMay2016 Friendly. Good communication. Everything done on schedule as agreed. Ok, it's silly to ask for25 word minimum for review. I am precise in what I s Friendly. Good communication. Everything done on schedule as agreed. Ok, it's silly to ask for25 word minimum for review. I am precise in what I say. When I say good comm., so that includes understanding each other and what I as a customer needs and responding to it. That happened this visit. And I glad about that. More

Feeling Respected We have been with Charlesglen for many years servicing our vehicles. When it was time for a new one we were very pleased with the service we received We have been with Charlesglen for many years servicing our vehicles. When it was time for a new one we were very pleased with the service we received from the whole team we worked with. They all treated us with respect and listened to our specifications and desires for the new car. As a female I was treated as an equal and that is very important to both of us. More

Very pleasing atmosphere! Our experience was very pleasing and knowledgeable.We had few laughs and good coffee? On the end we got our truck and we are very happy with it.We wo Our experience was very pleasing and knowledgeable.We had few laughs and good coffee? On the end we got our truck and we are very happy with it.We would recommend the dealer ship to our friends! More