Charlesglen Toyota

Rear Coil Spring Replacement Safety and Quality Issue My Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were rep Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were replaced back in 2019 Apr 05 in the Charlesglen Toyota Shop. The broken spring only had 22,282 km in the 4-year period; through my inquiry with my service adviser the replacement springs done in 2019 is aftermarket product with guaranty of 20,000km only (which cost $399.95 a pair for parts & $406.00 for labor, and I did not ask for aftermarket product). I find this is very disappointing. This troublesome issue was submitted to Mark McQueen, Assistant Service Manager for resolution. After a week I received subsequent Book An Appointment reminders to pay $920.40 for the rear springs replacement. More

Amazing service! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! More

Amazing Service from everyone, they really know how to make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and beyond to meet and exceed all your expectations. Justin in Finance was also amazing! He was very good at explaining everything to my husband and I and answered all our questions in great detail. He also had our vehicle registered and plated for us before we picked up the vehicle, which was so nice! Even the managers came to congratulate us on our new purchase!! Honestly could not have asked for a better experience. I will absolutely be recommending Charlesglen Toyota to all my friends and family! Thanks again, you guys rock! More

Very understanding of different people's needs and are willing to work with the customer in order maintain ongoing loyalty. willing to work with the customer in order maintain ongoing loyalty. More

The sales agent are very helpful and the manager is very patient and professional with the haggles we presented. After we got approved, the finance manager was the best we ever dealt with (we had been with patient and professional with the haggles we presented. After we got approved, the finance manager was the best we ever dealt with (we had been with 5 dealerships before). The man who prepares the truck for pick up was very accommodating and makes you feel better while showing you around the in and out of the vehicle. I would highly recommend it to friends. More

Val is definitely a very professional, genuine, and passionate saleperson to connect with. She is very patient with whatever questions you may have and will find the bed answer for them. She is always passionate saleperson to connect with. She is very patient with whatever questions you may have and will find the bed answer for them. She is always kind and cheerful. She makes yummy cookies! It was such a great journey to purchase our Highlander from her. Highly recommend her as your dealer if you want a vehicle from Toyota! More

Took truck in for oil change. Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator a Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator acknowledged this and stated that’s what would be done. However when picked up they charged me for the full package as they stated that is what was done. Emailed back to the booking coordinator. They stated they would escalate to their manager and I would hear back this week. So far nothing. They have the money and aren’t interested in correcting their mistake. I will be going elsewhere now. UPDATE June 29: I received an email from Mark McQueen the support manager apologizing for having issues. That he’s spoken to those involved and “as per our phone conversation, he will credit the service done that I didn’t ask for”. Actually I have yet to receive a phone call from them. No voicemails on any phones. No missed calls in the call logs so not sure who he talked to and agreed to this. So Charlesglen Toyota did service I didn’t ask for. Charged me for it. Says I agreed to something I haven’t. And continues to hold my hard earned money. This makes me want to go back to them even less. If they refunded the non-requested service, maybe I’d think about it. Growing more and more frustrated. UPDATE July 3, 2023: So after the above posting from June 29, Mark McQueen called me. The first time I’ve talked to him. He was confused on talking to me and that my wife has a Toyota coming in for servicing which we don’t have another Toyota. Long and short. Refunded my money to my credit card for the services I didn’t request. All of which was in writing declining it. Lastly I was asked to delete this review as they don’t want negative feedback. I think that is unfair to the public as everyone has the right to know the ups and downs of a business. More

Charlesglen Toyota is one of the friendliest and best places to visit. All the staff, salespeople, financial managers are very nice talking to answer all the questions that we might have. We’d such a gre places to visit. All the staff, salespeople, financial managers are very nice talking to answer all the questions that we might have. We’d such a great experience with them, and also we successfully purchased a vehicle that what we wanted, and feeling so happy, and we finally we got it. More

Excellent service. This is our 4th new vehicle purchase from Charlesglen and we have always been very pleased with the experience. Venus deserves a particular thanks th This is our 4th new vehicle purchase from Charlesglen and we have always been very pleased with the experience. Venus deserves a particular thanks this time, and Justin for completing the process so efficiently. Jim, of course, was his usual entertaining self at the delivery stage. More

Robert (pogi)- he’s an exceptional representative who goes above and beyond to assist his customers. He possesses extensive knowledge about various car models and patiently explains all the features and goes above and beyond to assist his customers. He possesses extensive knowledge about various car models and patiently explains all the features and options available. He never pushy and truly listens to the needs and preferences of his customers. He is highly professional, friendly, and trustworthy, making the car-buying experience a pleasure. Thank you! Nomer- is a fantastic finance manager who ensures a smooth and hassle-free financing process. He is well-versed in the financial aspects of car purchasing and takes the time to explain all the terms and conditions clearly. Nomer is highly organized and works diligently to find the best financing options that suit his customers' budgets. His dedication, efficiency, and friendly demeanour make his a pleasure to work with. Thank you! Jimmy the Great Flashlighter. He is knowledgeable about vehicle maintenance and provides accurate recommendations for necessary repairs or servicing. Mike takes the time to explain the details of the work needed and provides transparent cost estimates More