Charlesglen Toyota

Failure to complete requested maintenance: I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the steering wheel. Why? What does this cable do? Why is it disconnected? More

Waiting for My Car Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning to feel impatient when to my relief, Mark Mcqueen stepped up to assist and complete the final paper work for the release of my car. "Going the extra mile" is always appreciated when extended voluntarily (as did. M. McQueen) and can make a visit to your service department easy and pleasant. More

Tacoma test drive I was shopping for a Tacoma, and I'm still interested in getting one in the future. Right now isn't the right time for me financially. Sean is incr I was shopping for a Tacoma, and I'm still interested in getting one in the future. Right now isn't the right time for me financially. Sean is incredibly hospitable and passionate about Toyota products. He's loyal to the dealership and represents it well. His follow ups were always friendly and I would refer him to anyone looking for a Toyota. Sean took care of me for the most part, however I did do 1 test drive with Garnet. Garnet was very knowledgeable on the product and was able to answer several of my questions in regard to towing capacities. More

Incredible Sean was a great sales person. Everyone else was really nice and easy to deal with. They picked me up from the train, which was nice. Sean was a great sales person. Everyone else was really nice and easy to deal with. They picked me up from the train, which was nice. More

Pleasant and fun After a quick little tour through the dealership, Sean and I jumped into two vehicles for test drives. While the vehicle I had my eye on ended up bei After a quick little tour through the dealership, Sean and I jumped into two vehicles for test drives. While the vehicle I had my eye on ended up being sold (due to unforseen circumstances on my end), I will definitely be returning in the future to grab a new car. Sean's knowledge of all things Toyota and his personality towards a potential client made it incredibly easy to stay comfortable through my entire visit. I couldn't have been more impressed. More

Winter Tires with no trouble I bought my 2013 Tacoma in early 2014. I was recommended to the dealership by another dealership employee as having above average customer service far I bought my 2013 Tacoma in early 2014. I was recommended to the dealership by another dealership employee as having above average customer service far beyond the unfortunate "sell you and forget you attitude" that occasionally permeates the industry. I have never been disappointed since that day. On this occasion it was time - at least according to "The Farmers Almanac" - to look winter in the eye. I received a very pleasant reminder back in in August to think about it and when I received another in early September I took action. I had received a $100.00 gift certificate from the loyalty program earlier in the summer and now was the time to put it to use. I arranged an 0800 appointment was greeted by Meghan in the friendliest and politest of fashions that I have come to expect from the Charlesglen Service Desk Team. The dealership was offering a free break inspection and I suggested I took advantage of it. But I changed my mind when Meghan suggested that as my summer major service showed 90% remaining on the rear brakes and 60% on the front it was not a problem and would save me time. Accordingly, my estimated finish time was up-gunned from 1530 to 1330. Perfect for what I was up to that day and one example of the huge advantages of staying with your dealership. I was "shuttled" back home by Brian in excellent style. Shortly after 1245 I got the call that my Tacoma was ready. Followed by shuttle driver Ian appearing at my front door a short while later. We very pleasantly picked up two more owners and back to the dealership. I made use of my $100.00 certificate and the change of tires on rims, storage of my summer tires until spring and a wash actually cost me $39.47! Wow! Meghan suggested that my summer tires (the supplied tires on purchase) might last me next summer before I would have to buy new. All in all a very excellent day for expense and service. And people question why I stay with the Charlesglen until I tell them truths such as this! A great BZ to you all at Charlesglen and thanks. More

Pleased...very pleased Thank you to the wonderful team at Charlesglen Toyota. I purchased a new Highlander with so much ease and support from your team. You were our third s Thank you to the wonderful team at Charlesglen Toyota. I purchased a new Highlander with so much ease and support from your team. You were our third stop and you made it worth it. Thank you! More

Excellent customer service We recently purchased our second vehicle from Charlesglen Toytota. Everyone from the front line, sales, financing and delivery staff were a pleasure t We recently purchased our second vehicle from Charlesglen Toytota. Everyone from the front line, sales, financing and delivery staff were a pleasure to deal with. We requested a very tight turn around for delivery of our new vehicle due to travel schedules and they made it happen! More importantly, they know there stuff, are friendly and accomodating. Good customer service seems to be harder and harder to come by, but Charlesglen Toyota definatley stands out as leaders in customer service. More

Very positive experience . Sean Nixon was very helpful and went that extra mile to make the purchase go smoothly. We purchased a 3 year old Tacoma that was like new. The deale . Sean Nixon was very helpful and went that extra mile to make the purchase go smoothly. We purchased a 3 year old Tacoma that was like new. The dealership went through the vehicle and corrected any issues. It came with a Toyota certified warranty which made us feel like we received a very fare deal. It was detailed and full of gas. Very happy. More

Great service, great experience Stopped in for my scheduled service on my 2015 RAV4. Super service by Dan Wilson,..he always provides great service and attention to detail. He looks Stopped in for my scheduled service on my 2015 RAV4. Super service by Dan Wilson,..he always provides great service and attention to detail. He looks after me and my RAV very well. Thanks Dan! More