Car-On Auto Sales

I recently purchased a 2010 Mazda5 from Car-On Auto. I initially found the vehicle I was interested in through one of Car-On's listings on auto-trader. I had never heard of this dealer before so I checked initially found the vehicle I was interested in through one of Car-On's listings on auto-trader. I had never heard of this dealer before so I checked out some reviews. Car-On had a number of very positive reviews (particularly related to customer service and a no-pressure, very straight forward sales process). These reviews are what initially got me out to Car-On; with how vocal unhappy customers can be on social media/review boards combined with the very wide range of customer experiences possible when purchasing a vehicle, I was very surprised to see such a lack of negative reviews about a car dealership. I received prompt, informative and courteous responses to my initial email inquiries about the vehicle from Mario Brunet. I had a LOT of questions and Mario was able to answer most of them. He did not give me any run-around; any questions that he did not know the answer to, he promised to get the answers (and he did indeed get the answers). When I went in for a test-drive of the vehicle, Mario was there to help as soon as I arrived, as well as Ken Iselmoe and Nathalie Gagné. Everyone was extremely friendly and I was provided with what I felt to be very genuine and personal customer service. I did not for one second feel like I was being "sold" to by any of the staff. I'm originally from the States and this is my first car purchase in Canada. As mentioned, I had a LOT of questions on various topics from details of the vehicle to the sales process to financing to registration of the vehicle in Quebec where I live. I continued to ask questions throughout the process in-person, over the phone and via email, all of which were answered quickly and with no evasiveness or beating around the bush...rare for a used car dealership. Personally, I think I can be a very difficult customer to deal with but everyone at Car-On was quite patient, answered my questions and did not put any pressure on me whatsoever which I appreciated. I felt like my business and happiness as a customer was valued and that these people truly stood behind their products and services. I did my research and believe I was offered a fair price for the vehicle itself and the customer service I received. When all was said and done, Pierre Caron personally thanked me for my business. Pierre was very genuine like the rest of the people I dealt with at Car-On; it is clear from my experience with this dealership that this is a level of standard demanded of all his employees. With so many places (not just car dealerships) being absolutely nightmarish to deal with, I do truly believe in paying a premium for excellent standards of service but I feel like I got the best of both worlds with Car-On (outstanding service and a very fair deal). I would definitely recommend this dealership to anyone looking to buy a vehicle and who values for a fair deal, no-pressure process and courteous, professional service. If you are extremely inquisitive or even skeptical by nature, buying a vehicle is a daunting process but no worries; Mario Brunet, Ken Iselmoe and Nathalie Gagné really stepped up to make this process easy and a pleasure for me. More

exellent service ,good quality products and friendly personnels. i have trust in this dealer and the sales person do not push the customer to make a fast decision . personnels. i have trust in this dealer and the sales person do not push the customer to make a fast decision . More

I have been a customer of Caron for at least 10 years, and that is because I feel that that the quality of the service the staff provides, and the quality of the cars I have purchased, is beyond satisfact and that is because I feel that that the quality of the service the staff provides, and the quality of the cars I have purchased, is beyond satisfactory. The dedicated, knowledgeable, and friendly staff have consistently helped me chose the right car, and everyone in the sales, finance and service dept. truly make you feel like " part of the family". - I would never consider buying a car nor servicing my car anywhere else! More

Nice people to deal with. Jace Baart was friendly, responsive about our needs without being pushy or steering us into anything we didn't want, like or need. Competitive pricing, fair negotiations. Go responsive about our needs without being pushy or steering us into anything we didn't want, like or need. Competitive pricing, fair negotiations. Good description of options with no BS from Finance manager Nathalie Gagne on closing. We're pleased with the vehicle so far. More

From the moment I walked into Car-On Auto in Ottawa I was impressed. Mario Brunet approached me and asked if there was anything in particular I was looking for - no feeling of pressure, just a genuine inter impressed. Mario Brunet approached me and asked if there was anything in particular I was looking for - no feeling of pressure, just a genuine interest in helping. From that first interaction, right through to finalizing my purchase with Sales Manager (Ken Iselmoe) and Business Manager (Nathalie Gagne), the approach was the same - honest and fair treatment with a commitment to customer satisfaction. The used car business is often maligned for fly-by-night outfits and dishonest people so it is hugely refreshing to find a company that is commited to fairness and honesty and meeting the customers needs. I will gladly deal with Car-On Auto again and would have no reservations in recommending them to friends or family for their next vehicle. More

Everyone I dealt with at CarOn was very informed, answered all questions I asked, was helpful and showed interest in the reason for my visit. The friendliness is palpable there; Jace sold me the car answered all questions I asked, was helpful and showed interest in the reason for my visit. The friendliness is palpable there; Jace sold me the car in the summer, and when I returned for winter tire service, went out of his way to be friendly and conversant, as did Richard. Hugo is very efficient, and even recommended and gave directions to a pizza place, which may soon become a top fave! Another time (I think) it was Ty who showed me the workings of the coffee mug cleaner and where the cream was - sounds simple, but it was very inclusive, as I did not have to go to him for anything specific. The waiting area is very pleasant, with lots of magazines. Overall, repeat visits have been enjoyable and not like going to the doctor's, if you know what I mean (no waiting, lots of mags). Also, they put up with my dear dog Teena, welcoming her in as well. Thanks a lot, CarOn. More

The customer service given by Nathalie and Jace was great, they made our car buying experience fun while still remaining professional. We would definitely recommend Car-On to family and friends. great, they made our car buying experience fun while still remaining professional. We would definitely recommend Car-On to family and friends. More

I started with Car-On experience with an advertisement I saw in the Ottawa Sun. It was colourful and detailed with a wide selection of used automobiles at affordable prices. I decided to go in to check out saw in the Ottawa Sun. It was colourful and detailed with a wide selection of used automobiles at affordable prices. I decided to go in to check out their automobiles but had no specific car or brand in mind, only a budget. I was first introduced to Mario Brunet who immediately went to bat for me trying to find a car that fit my price range. I saw several cars but was really set on the 2007 Ford Fusion SEL V6 AWD. I took it out for a test drive and loved the way it handled itself but did not want to make a decision right away without doing my homework. After researching the car and reading reviews I knew this was the car for me. Next, I did financing with Nathalie and she worked extremely hard with the banks to get a low rate over a reasonable period of time. I was also able to get a great bumper to bumper warranty still making my bi-weekly payments within reason. Overall I am extremely satisfied with the Car-On experience and would recommend it to any looking to by used cars. Thanks again guys! More

Very friendly staff and great deals on used vehicles, would recommend anyone thats looking for a vehicle to go there and take a look at what the have, you may surprise on the prices you'll find and the h would recommend anyone thats looking for a vehicle to go there and take a look at what the have, you may surprise on the prices you'll find and the help they will give for you to get a new ride. More

One of the most important rules to a successful business is listening to your clients needs. We asked for a specific product and received knowledgeable advice and quality service. As business owner's ou is listening to your clients needs. We asked for a specific product and received knowledgeable advice and quality service. As business owner's ourselves, you can't get any better than that! Thanks Pierre to you and your staff for the great service! Stéphane & Josée Sarrazin More