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Car-On Auto Sales

Ottawa, ON

3.7
688 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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688 Reviews of Car-On Auto Sales

March 28, 2014

Great Dealership Great customer service.Great cars.Great overall. They have any car great price mileage and care. I recommend you buy a car from here NOW!!! More

by Andren787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 28, 2014

Wonderful experience We had a great time buying this car and was treated by everyone in the car dealership. Everyone was very friendly and helpful and would recommend this More

by stevetysick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe, Jacques Pelletier
March 24, 2014

Hello, I am writing this in regards to the amazing Hello, I am writing this in regards to the amazing service I received at Car-On Auto sales. From the minute I walked through the door I had a good More

by Michael1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe
March 22, 2014

Speaking for women shoppers, I had a great experience from start to finish. Service is quick, precise, and "Lady friendly". Would buy there again. Merci More

by LouiseImbeault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot name, Denis Mongeon
March 19, 2014

After a bad winter accident we were car-less. Sam made the experience fun, easy - he was straight talker and Nathalie was Fantastic! They both know the business and made it EASY! Thank you for all your h More

by Vanlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 18, 2014

When I was considering where to buy my next car I thought I'd go with the used route, and Car-on is right around the corner from my house so I decided to check it out. When I went in I was met by Jace and wa More

by Athos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Caron
March 16, 2014

Le personnel est amical, attentionné et à l'écoute. Les installations sont modernes et inspirent confiances. Les véhicules sont impécables. Malgré qu'il n'y a pas beaucoup de place pour négoc More

by vgiroux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe
March 15, 2014

Looking for a good used car. I went in to talk to them and met with Pat. Lots of options, no pressure. Very easy to deal with and quick answers to any questions I had. Great experience and I would recomme More

by madcamand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe
March 13, 2014

I had a bad experience in the past with another dealer so went in very nervous they made me feel at ease and comfortable. the experience has been pleasant staff is friendly and knowledgeable. Julie O . More

by osbornej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Jacques Pelletier
March 13, 2014

First off-you pay, you pay! $$450 platinum delivery package, hmm. Engine "shampoo" looks the same when I got it as in the pics of it listed. Interior detailing to "new" condition this vehicle is in goo More

by got2bfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario Brunet
Mar 27, 2014 -

Car-On Auto Sales responded

Dear got2bfree. I am really disappointed to hear that your experience at Car-On did not meet your expectations. We have not built a reputation over the past 15 years by ignoring our customer concerns so I am taking your comments very seriously. Happy customers are the only way we will continue to grow our business. I would like to address the concerns brought forward in your review. Our Platinum Delivery package does not normally include an engine shampoo, but if it’s important to you, we will gladly do it for you free of charge. If we forgot some stains on the headliner, we thoroughly apologize and will gladly redo these touch ups free of charge. Please contact either Mario directly or our service department and make an appointment at your convenience. We do not sell the unconditional 30 day money back guarantee. It is not an option that if offered for sale at any time. It is one of the many advantages included free of charge with our Bronze, Silver and Platinum delivery packages that customer are offered and may chose or refuse to purchase at their discretion. Our 109 Point inspection checks all aspects of the vehicle from tires, to brakes, to belts and hoses and from heater and air conditioning to proper functioning of air bags and all safety items. Safety items being the bulk of the items on this list. I am sure you can appreciate that there are way more than 109 parts in a vehicle and that we cannot inspect ALL the parts. Our main goal is to have reliable, safe and mechanically sound vehicles. Again, had you talked to Mario or our service department, you would have been assured that, although you didn’t buy a new vehicle, little things like an antenna would probably have been addressed as long as we take a respectful way of asking for it. Your contact person for any issues always remains your salesperson so I invite you to contact either Mario directly or our service department so we may get these things looked after for you. Should you not get a prompt response from them, please feel free to contact me directly or Ken Iselmoe our Sales Manager. Pierre R. Caron President -Car-On Auto motive Group

Mar 28, 2014 -

got2bfree responded

I was told that the "platinum" package was covering and engine shampoo( not that I cared) to "new" interior condition clean up and I do understand that it can only be cleaned to "current" condition of vehicle on inside, this is the big clean up you guys do. I was also told that in that package I was also paying for the 30 unconditional, gas and a 190 point inspection. All this was used to explain off the $450 package I| did not ask for is my point. I did contact Mario the very next day where I was told he would look after the antenna, and to contact Natalie on the chipped (in many places and some very deep in the wiper blade area) windshield. She then told me to contact service, which I did and was told they would get back to me. Three days later I called Mario again he said he would look after it and call me by 8 that evening,,, nothing. Then I emailed service,,, Mario called I explained an issue with not having an extra 4 hours in my day to spend driving back and forth to leave vehicle and pick it up, plus no ride from there back to work in Arnprior. again he would get back to me. Nothing. The windshield cracked driving in Monday morning past in the cold, I then phoned a local business and made a deal to have a brand new one installed for $275 all in. It also still frustrates me everyday I drive to and from work that it takes me two different radio stations to do the 1/2 hr drive. No the antenna is not a safety issue, but your website states you go out and beyond on all aspects of the vehicle including sound system. Part of the reason I came to you and bought basically sight unseen after having been looking for a vehicle for 3 months.-ratings and your website. I have in the past 2 used trucks from 2 different dealers, and one brand new $50,000 truck from another I am neither a xxxxx or a person who complains as a rule, but I have made efforts to resolve these issues on many many occasions and really just got the feeling once the vehicle is gone and you have your money that''s it. Debbie

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