Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Car-On Auto Sales
Ottawa, ON
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
688 Reviews of Car-On Auto Sales
July 01, 2014
"We would like to send our thanks for nothing to all staff" "We would like to send our thanks for nothing to all staff at Car on for wasting our family time" Do not trust anyone at Car on specially the tech "We would like to send our thanks for nothing to all staff at Car on for wasting our family time" Do not trust anyone at Car on specially the technicians. Advice get you car inspected it first somewhere else do not trust them with their safety. Not sure who wrote all these great reviews, must have come from friends, family of this scam establishment. Lots of cars to choose from. Prices were good. That's all that's good about Car on auto sales in Ottawa. They are a high volume, discount, used-car, do-anything-to-sell. Once you make a payment, its game over. Good luck on trying to get you money back or get them to fix it properly. Car on sold me car in really bad shape also unsafe for my wife and baby. I had to pay extra money somewhere else to be able confront Car on otherwise their mediocre technicians will lie to you right in your face. My last advice if you really want to protect you family, pay a little more and go to more reputable dealer. More
by iameduardodiver
Employees Worked With
Richard Brault
June 16, 2014
Great Experience, #1 While browsing the web I linked to Car-On Auto Sales from another site, the online inventory and pricing got me interested. My wife and I decided t While browsing the web I linked to Car-On Auto Sales from another site, the online inventory and pricing got me interested. My wife and I decided to take a drive (50 mins) and do a bit of window shopping and check out a 2013 Hyundai that was just brought in that had caught my eye. It was close to closing but upon getting there Pat (Sales Rep) immediately stopped what he was doing and greeted us in a very friendly, polite and professional manner. While we only had the intentions of looking around the courtesy and genuine interest we received from Pat solidified our decision on buying that car that evening. At no time during any period did we feel pressured or rushed considering it was now well after closing and all our questions were answered straight up. I had a bit of concerns about the history of the vehicle and Ken (sales Manager) provided all the necessary information to help close the deal. I can't say how much we appreciated the friendliness and professionalism that this team brought. We received follow up calls to ensure that everything was still okay and we were even pleasantly surprised when we got a call letting us know that they got us the owners manual and an extra key and key fob that was missing. We are very happy with our purchase and we fully recommend Car-On Auto Sales for a great dealer experience where I'm sure you will receive an excellent customer experience and friendly greeting as we did. Pierre & Kelly More
by PierreRenaud
Employees Worked With
Ken Iselmoe
June 05, 2014
Used vehicle purchase My wife and I recently purchased a car from Car-Auto. After viewing vehicles online we found that Car-On always had a good selection of vehicles and My wife and I recently purchased a car from Car-Auto. After viewing vehicles online we found that Car-On always had a good selection of vehicles and their prices were very competitive. We found the staff to be very friendly and knowledgeable. They were not pushy and gave us room when we needed it but were always available immediately when we had questions or wanted more details. When we decided on the car we eventually bought the staff were again very professional and helpful. Overall it has been an excellent experience and I would not hesitate to recommend this dealership to someone looking for a car. More
by BruceGilchrist
Employees Worked With
Mario Brunet
June 05, 2014
Thieves nothing but thieves! If I could give this place no stars I would! My husband and I decided we wanted to get a second car. We found the model we were interested in on there If I could give this place no stars I would! My husband and I decided we wanted to get a second car. We found the model we were interested in on there site and went in to see it. After everything and sitting at the desk the sales guy told us the only way the fiance guy would bother to DO HIS JOB and get us a good price we had to put a deposit of $500 down. We discussed it and decided ok we will put it down. We sit with the guy and explained that out monthly payment had to be a set price and not to go over on that because we have a strict monthly budget. We also wanted to wait 3 weeks before getting the car to wait for another pay cheque to come in so the payments would be set up to come out when we got paid. but they said there was no need to wait we could do it for that weekend so we would get our car sooner. We asked the guy probably 50 times if the deposit was refundable for any reason and he said yes every time and even went to point of saying to us "On my word as a man you will get it back no matter what the reason." Well when they finally came back to us 3 days later with the financing price it was DOUBLE what our budget was... DOUBLE!!!! So we told them no way and we wanted our deposit back and then went on to say that they would need to discuss it with the manager. By the end they said we couldn't get our deposit back because we agreed to purchase the car and they started to get the car ready for us already. Even though we didn't want the car that early to begin with and the fact that they started to get the car ready before we even knew what financing was. so they kept $500 of our money and we didn't even get a god xxxx car in the end! They are nothing but a bunch of thieves and I will NEVER go there again or send anyone there! More
by MelissaD1138
Employees Worked With
We dealt with three different employees.
May 28, 2014
Excellent experience! Would I recommend the crew at Car-on? Absolutely! When you can go to the dealership, look at the first person that seems to work there, get taken car Would I recommend the crew at Car-on? Absolutely! When you can go to the dealership, look at the first person that seems to work there, get taken care of properly from the get to, that's awesome. Sam and Richard were the guys. Sam greeted me, took all the time needed to show me the vehicle I was interested in, and even went out of his way so we could test drive it to my place so my wife could try it out! Paperwork, etc. was very easy with Richard. They were even nice enough to have Sam pick me up at work so I could get the vehicle. No pressure at all, all expectations met, and the 'cart was never put before the horse'. All of the vehicles I saw on the lot were impeccably clean (including mine of course). The website photos are accurate. You can tell that the car was well serviced before receiving it. I forgot to tell Sam that he also has a great voice for radio - but he should stick with his day job (he does it great!). More
by Redwookie
Employees Worked With
Richard Brault
May 25, 2014
What great service.. I can't believe the great service we received at car-on. It was fast and the staff members were all great and very friendly. We drove 9 hours to go I can't believe the great service we received at car-on. It was fast and the staff members were all great and very friendly. We drove 9 hours to go see this Toyota Thundra and had to come back home the next day. We walk into that store at 9 am on Saturday morning and were done before 10. Reviewed the truck, went for a test drive, wrapped up the paper work and they even had the plates ready and the owner ship papers. They are so confident that you will be satisfied that everything was ready for us. Thanks a lot Jace and Nathalie for all your help. Chantal and Dan More
by ChantalDan72
May 21, 2014
My experience I was not looking to buy a new car but when I went to Car-On Auto Sales for a convertible car I fell in love with this beautiful Mitsubishi Eclipse an I was not looking to buy a new car but when I went to Car-On Auto Sales for a convertible car I fell in love with this beautiful Mitsubishi Eclipse and I decided to offer it to me as a birthday gift. The professional service of my seller and the team got much impressed. The people are very nice and friendly. At the moment I came in I felt Welcome. I would recommend this garage, and I will be more than happy to go back for my next car. A special "Thank You" to everyone for the birthday song!!! You made my day ! :) xxx More
by lstlouis
Employees Worked With
Richard Brault
May 20, 2014
not impressed I don't know where to begin with these people! There service is slow and the technicians are a bunch of hackers, 3 days to replace a bcm and when I as I don't know where to begin with these people! There service is slow and the technicians are a bunch of hackers, 3 days to replace a bcm and when I asked them why so long they told me they were waiting to get it reprogrammed, but couldn't tell me how long, when I told them I needed my truck for work they said I could drive it. When I went to get it, it clearly said 2 week waiting period on bill.2 days later truck doesn't start, I open the hood to find all the liner under the hood in shambles, hanging all over the motor in pieces, when I call the manager about it he pretty much told me I was blind for not seeing it before. My new problem is the timing chain tensioner is gone and the warranty company to whom I paid 4000 dollars to are trying to weasel out of it. In the meantime Caron threatens to charge me storage if I don't get my vehicle out of there, so I send over a tow truck to pick it up and the tow driver tells me they drove it out to him, and there's a big tag on the key chain by them not to start engine, very professional! I towed it to another garage where I know the mechanic is very good and has never had a complaint with the BBB tells me it was probably already going when I bought it and no amt of oil changes would have stopped it. Now it probably will be cheaper to replace engine. Thanks Caron for putting me out of business before it really got going! Once they have your money your dirt! Why was my car up on a hoist if they were waiting for the reprogramming of the bcm? More
by Darren's wolof
May 18, 2014
My new Suv I purchased new suv and am very happy with it. My son suggested I get a suv because I needed room for my two Goldens and my grandkids. I had my eye on I purchased new suv and am very happy with it. My son suggested I get a suv because I needed room for my two Goldens and my grandkids. I had my eye on another suv. I was going to put money down on this vechile but Mario had said he had something to show me. It was a Hyundai and I wasnt sure about it for awhile. But Mario had said it was meant for me. He was very professional and polite. He also took the time to show me the bells and whistles on the suv. I am very happy with the suv. I need something for the snow in the winter because I drive home on the highway at night and the roads get pretty bad. Thank you for the experience. More
by 2001tyler
Employees Worked With
Mario Brunet
May 14, 2014
Car-On Auto Mario Brunet and Nathalie Gagne were very easy to deal with. There was no pressure, The price of the vehicle was pretty goood. The service department Mario Brunet and Nathalie Gagne were very easy to deal with. There was no pressure, The price of the vehicle was pretty goood. The service department was also very friendly and easy to deal with. More
by alfloyd
Employees Worked With
Mario Brunet
